Customer Service Store Manager

TW

TONYA WELDON

MANAGEMENT *****.*.******@*****.***

214-***-****

GULFPORT, MS

PROFESSIONAL

SUMMARY

Performance-oriented Store

Manager focused on delivering

exceptional business results

across sales and operations.

Manage customer service,

promotions and training with

practiced efficiency and

attention to important details.

Coordinate schedules and

assignments to keep teams

efficient and on-task to handle

all requirements. A motivated

retail consultant, skilled at

meeting customer needs with

expert account support. Stays

on top of demands in fast paced

environments while

maintaining diligent attention

to important details.

SKILLS

• Inventory counting

• Cash auditing

• Schedule coordination

• Product merchandising

• Written communication

• Promotional planning

• Operations

management

EXPERIENCE

RETAIL STORE MANAGER• SPRINT/T-MOBILE•

JANUARY 2007 – CURRENT

• Manage the overall daily operations of a store including staffing, scheduling, ensuring cost effectiveness and quality store operations.

• Achieve monthly sales goals and service performance requirements through phone sales, accessories sales and by providing excellent customer service. Maintain inventory at adequate levels, promote sales and maintain the appearance of the store.

• Responsible for coaching and developing my team to achieve expected results.

• Maintain flow of expensive material and heavy cash flow on a daily basis.

• Oversee 12+ employees, their training, performance monitoring and disciplinary actions.

• Increased sales through successful advertising campaigns, promotions strategies and in-store events.

• Maintain accurate financial operations and budge targets with strict expense controls and effective tracking procedures.

• Minimized store losses by education of theft prevention. FLOOR TECH • MOBILE NURSING REHAB •

JANUARY 2004 – JANUARY 2007

• Have knowledge of age specific developmental factors specific to adult and geriatric residents in planning delivery of care.

• Assist residents with baths, dressing, hygiene and grooming as well as assist residents in moving to and from beds as necessary.

• Transport residents by wheelchair and assist them with walking in accordance with their care plan.

• Employee training

• Department oversight

• Inventory oversight

• Task prioritization

• Microsoft Word, Excel,

Power point and Google

Drive

• Customer service

management

• Recordkeeping

• Customer relations

• Revenue generation

• Budget administration

EDUCATION

HIGH SCHOOL DIPLOMA • 2001 • ABALON CHRISTIAN ACADEMY MOBILE, ALABAMA

BUSINESS ASSOCIATES DEGREE • 2003 • BISHOP STATE COMMUNITY COLLEGE

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