Process Manager Bar
Resume:
CV OF Matome Isaia Mamabolo
PERSONAL DETAILS
Surname
Mamabolo
First Names
Matome Isaia
Known Name
Matome
Race
African
Gender
Male
Postal Address
Krugersdorp, 1739
Residential Area
1145 corane street,
Munsieville, Krugersdorp, 1739
Identity Number
Contact Numbers
Email Address
********@*****.***
SCHOOLING
Highest Standard Passed
Grade 12
Institution
Tembisa secondary school
Year Passed
2006
Subjects
·English
·Sepedi
·Mathematics
·Physical science
·biology
·geography
TERTIARY EDUCATION
Highest Qualification
Higher Certificate in: Information Technology
Institution
PC Training
Business college
Years
Completed Y/N
2013 -2014
N
·Information Technology
Qualification
Programming
Institution
Brooklyn City College
Years
2011
Subjects
·Programming
COMPUTER PACKAGES
Work experience
Microsoft Office
RAMANWA BOTTLE STORE & BAR LOUNGE
Working under the general guidance of the Bar Manager, assisting in the smooth running of our bar area to deliver a high standard of service and customer satisfaction. Providing a visible presence to ensure that all customer requests and queries are responded to promptly and effectively.
Duties
·Operating the till and taking cash.
·Serving customers from behind the bar, offering advice on drinks.
·Preparing the bar for service, restocking wines, spirits and beers.
·Providing a professional, friendly and courteous service to all customers.
·Dealing with guest complaints in a friendly and efficient manner.
·Ensuring all cash, charge, float and till procedures are carried out in accordance with company policy.
KEY SKILLS AND COMPETENCIES
•Good knowledge of wine, spirits and beers.
•High standards of personal presentation and customer service.
•Ability and willingness to work late nights & weekends.
•A great team player.
•Ability to work well within a busy, often fast-paced environment.
•Keen to learn and develop new skills.
•Able to work individually behind a bar.
TRANSACTION CAPITAL RECOVERIES.
Call Centre agent 2015.05.11-2017.04.03
Nimble Creditworx.
Call Centre Agent 2017.04.05-2017.11.30
Responsibilities:
·Attending escalation calls apart from taking normal calls.
·Conveying the client requirements to the team with regards to the process.
·Attaining daily, weekly and monthly targets specified by the process.
·Adhering to the schedule.
·Providing the feedback to the process manager at the end of the day.
·Managing customers debt
Training and Development
DEBT RECOVERY PROGRAMME 2015
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Contact this candidate