SHAMEEM MOHAMED

Systems Administrator

Mobile: IND (91-915*******

E-Mail: adokl3@r.postjobfree.com

LinkedIn:linkedin.com/in/shamii1008/

SUMMARY

A confident and reliable system engineer with more than ten years of extensive experience in working with systems and resolving any support issues. Possessing a proven ability to administer and control the operation, configuration, and maintenance of computer-based information systems with a passion for cloud-based solutions.

KEY SKILLS

Infrastructure: Azure, Microsoft Office 365, VMware Administration, Virtualization, Cloud Computing, Cisco CUCM, Storage & Server Management, Network & Security.

Hypervisors: VMware vSphere / ESXi, MS Hyper-V, Oracle Virtual Box.

Operating System: Windows 10, Windows Server 2012r2, Server 2013, Server 2016

Network: LAN & WAN, Cisco IP Telephony, Wireless, Switching, Port Security, VLAN.

Server: Exchange, File Sharing, SCCM, DHCP, DNS, Web Server, Active Directory, FTP.

Security: Backup Management, NetBackup, Symantec Cloud Management, Cisco ISE.

Hardware: Assembly, Maintenance, Printers, IT Asset, Data center Management.

EXPERIENCE

IT Officer Systems Administrator

Qatar Solar Technologies (Qatar Foundation), Qatar Nov 2013 – Present

Working as a System Administrator / Data Center Operator

An overall understanding of quality client service, experience working in a diverse team environment.

Ensuring all processes and procedures are completed, quality standards are met.

Responsible for diagnosing & resolving hardware, software & end user’s problems.

Administering MS Exchange On-premise Server 2010/2013/2016 and Office 365 Server, Hybrid Environment Setup with Exchange Online support escalation.

Administering & configuring LANs, WANs internet/intranet, and voice networks.

Maintaining PBX telephone systems (Cisco IP phones / Avaya).

Creating, managing & administrating OUs, users, and Groups in Active Directory 2012.

Managing and controlling the client machines using Cisco ISE, SEPM.

Administrating Microsoft Office 365, including Exchange Online, SharePoint, OneDrive,

Skype for Business, Teams, Azure AD, and related technologies.

Administering Print server, File sharing, DHCP, DNS, Exchange, FTP, TFTP servers.

Trained employee within the company and business partners.

Exchange On-premise to Office 365 migration.

Azure cloud concepts and services.

Proficient in setup / management of Symantec Ghost Solutions Suite over LAN.

Deployed Windows images using PXE Boot and WinPE with Symantec Ghost.

Adhered to all security standards and managed Windows to a standard security policy using SCCM.

IT Asset management.

Creating and managing SAP account and add roles for the users.

Understanding and experience of high availability and failover clustering concepts.

Updating security patches and implementing security policies for the workstations (Firewall and Anti-Virus).

Data Center Responsibilities:

Regularly and proactively monitor various elements of IT Infrastructure facilities namely power supply, temperature & humidity control equipment, fire detection & suppression systems, etc. Escalate and follow up with vendors supporting all such equipment.

Monitor all servers hosted and running in the Data Centers, wireless access points and other IT equipment that form the backbone of IT infrastructure.

Communicating with end users regarding planned and unplanned system outages, critical incident reports, etc.

Maintain records of all activities performed within the Data Center premises.

Responsible for enforcing access policy at Data Centers.

Assist in maintaining documentation of infrastructure procedures, operation instructions, user manuals, quality assurance program by adhering to ISMS standards & policies.

Creating & Implementing Backup Policy (Symantec NetBackup). Troubleshooting backup problem.

Health checks of the critical servers, Event viewer/Performance checking on all resource servers.

Installation of VMware ESX/ESXi, Monitoring, configuring and managing VMs, Host, Clusters. P2V,V2V,V2P migration and Data store migration.

Overall Data Center Monitoring, Administration & Incident reporting.

OS hardening, IIS installation and Hardening.

Ensures rack and installations are to best practice standards.

SAP User support, Spool & Printer Management., Support during System upgrades, Maintenance & Shutdown activity.

Operational knowledge of storage technologies (tape device, SAN, iSCSI, etc.).

Ensures rack and installations are to best practice standards.

IT Service Desk Consultant

Al Futtaim Group (Enterprises IT), Dubai – UAE Aug 2012 – Oct 2013

Acting as the first point of contact for all IT & technical queries.

Excellent communication skills with a direct, straightforward approach.

Configuring, troubleshooting Microsoft Outlook express.

Support for Microsoft Office 2K, 2K3 in windows & MAC.

Managing user accounts & group policies in active directory W2K, W2K3.

Providing support to Local and Network printer / plotter / scanner configuration including MFD (Printer / scanner / photocopier)

Managing Microsoft Share point account.

Installing, configuring and troubleshooting Cisco VPN.

Creating Wireless & VPN account for user using Cisco ACS.

User account creation & supporting for Black berry using Black berry console.

Managing user account in FTP server using Tumbleweed.

Monitoring network performance using solar winds.

Expert knowledge of hardware and software systems maintenance.

Installing, Maintaining and Finding solution for the applications software.

Coordinating with the network team in resolving the virus issues.

Providing support by enhancing BYOD policy and PDA.

Coordinating with vendors for the replacement of hardware assets in case failure or up gradation.

Coordinating with concern business application team in resolving the critical issues within SLA.

IT Support Engineer

IBM, India Jun 2009 – May 2012

Addressing end user tickets regarding hardware, software and networking.

Giving the Onsite, Remote support to internal & international users and other isolated Sites.

Expert knowledge of hardware and software systems maintenance.

Troubleshooting Networking Problems Using Ping, dig & nslookup commands and system log files with syslogs to verify the server functioning.

In Linux Environment, changing root Password & troubleshooting Booting (Issues) problems, Technical support for Customer Related Calls.

Installing & Managing peripheral components and drivers in Multi boot Environment.

Installing Application software, Database Software, packages & utilities.

Installation and Updating of anti-virus software, Deployment of Service Packs.

Installation and Troubleshooting, User Administration, Monitoring, SSH, FTP.

Installation of Windows, UNIX Systems (Red hat, Fedora and Ubuntu).

Creating of IBM C4EB images (operating system) Support for Linux Red hat Enterprise Linux 5.7 / 6.2.

Support for Microsoft Office in windows & MAC.

Providing hands on support to local and Network printer.

Installing, configuring and troubleshooting Lotus Notes 7.5 and Notes 8.0, 8.5.1.

Implementing WST tool which is a security standard in IBM to register the asset.

Coordinating with the network team in resolving the virus issues.

Installing, Maintaining and Finding solution for the applications software.

Coordinating with vendors for the RMA replacement of hardware equipment in case of failure or up gradation.

EDUCATION

Bachelor’s Degree

Electronic & Communication Engineer Anna University TN, India Mar 2009

Higher Secondary School

Al Ameen matriculation higher secondary school TN, India Apr 2004

CERTIFICATION

CCNA (Cisco Certified Network Associate) CCNA Candidate Id: CSCO11705438

IBM Tivoli Service Request Manager (TSRM) Resources

Information Technology Infrastructure Library (ITIL V3) Foundation

AWARD & ACHIVEMENTS

IBM

Awarded by CIO of IBM for outstanding performance as a team to achieve the goal of retaining No.1 position in worldwide for the years of 2009, 2010, and 2011 in GIT CSAT survey.

Matrix International

Best performer award for the year 2015.

PROJECT

Telecommunication Project

Qatar Foundation - Qatar solar technologies Qatar 2014 - 2016

Supervising the Primary and secondary data center construction activities such as installation, testing and commissioning of all IT equipment. Interfacing between the company and the Telecom contractor to work together and coordinate the Telecom project related activities such as validating the design engineering and verifying the documentation of PAGA, ACS, CCTV and Tetra systems. Working closely with the installation contractor and provided field-oriented solution or modification in concern with the drawings and plans wherever it required. Coordinating with all stakeholders and having weekly meetings to determining the progress by looking at the work that was actually completed as of given point in the schedule.

Ensuring and periodic reporting on the timely advancement of the project goal and deliverables. Communicating to our early identification of any minor or major issues and reporting to the management for the further actions. Focusing on the delay and identifying the root cause to complete the scheduled activity.

DRIVING LICENSE

UAE driving license (LMV) – Full clean.

Qatar driving license (LMV) – Full clean.

PERSONAL DETAILS

Nationality: Indian

Date of Birth: 16th November 1984

Languages Known: English (Fluent), Tamil (Native) and Kannada (Limited)

Marital Status: Married

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