Service Representative Sales

Stacy-Ann Lamb

Stoney Creek, L*J *L*. linkedin.com/in/Stacy-Annlamb

**************@*****.*** 647-***-****

Motivated, results-driven professional with developing experience in the Food & Beverage (F&B), pharmaceutical, title insurance and consumer products industries. Highly adept at achieving stakeholder satisfaction. Skilled client relationship management with effective communication skills.

Areas of Technical skill include…

Microsoft Office Suite, SAGE, Visio, Sales Tool, Crank Wheel, Halo Hits 3, Motion, Genesys Cloud, TSM, Paid

Areas of expertise include…

Provide excellent customer service, focusing on customer retention

Utilizing active listening and leveraging probing question skills

Exceptional phone manner with strong communications and interpersonal skills

Cope with stressful and challenging situations

Opportunity Identification

Calmly provide conflict resolution

Proven ability to problem solve and prioritize issues

Educational Background

Post Graduate Certificate in Marketing Management 2018/2019

Humber College Institute of Technology and Advanced Learning

Bachelor of Arts in Food Service Management 2005/2010

University of Technology, St. Andrew Jamaica

Certifications 2010/2012

Customer Service Certified, Through the Customers’ Eyes,

Professional Experience

CUSTOMER SERVICE REPRESENTATIVE (3/2021 to present)

FIRST CANADIAN TITLE -FCT

Understand search of title from multiple provinces

Manage all issues and title discrepancies with the Lender/ MS representative

Request and review payout statements from other financial institutions

Provide superior customer service to our clients via portal, email and phone responding to all inquiries within specified timeframes.

Develop internal and external partnerships to enhance overall customer service experience.

CUSTOMER SERVICE REPRESENTATIVE (7/2020 to 03/2021)

ALORICA (Call center)

Provide excellent customer service, focusing on customer retention while working with several product lines. Upselling and proactively detail products, utilizing active listening and leveraging probing question skills

Manage stressful and challenging situations with customers, while remaining calm and professional to fulfill customer needs. Handling customer inquiries, providing solutions and navigating frustrated customer situations

OUTBOUND SALES REPRESENTATIVE (8/2019 to 10/2019)

411.CA ( Call center setting)

As a member of the sales team my duties included actively;

Identifying and targeting prospective customers from the company’s database, datamining using social media to contact prospects over the phone and via email.

Strategically analyze each customer’s needs while using consultative selling techniques to propose a suitable digital marketing solution

Manage and maintain accurate and up-to-date information in CRM Sale

SALES REPRESENTATIVE & SALES AGENT (4/2013 to 11/2017)

BEST DRESSED CHICKEN

Promoted from the Sales Agent position just one month into tenure.

Supported a diverse portfolio of sales accounts while continuously prospecting new ones. Focused on cultivating a sustainable pipeline of repeat clients. Sought out, identified, and acted upon opportunities to increase sales. Negotiated with customers to determine appropriate payment plans. Generated and maintained comprehensive reports on sales metrics.

Exceeded sales targets by 28% year-over-year; awarded for top sales performance in 2016.

Increased market share by an average of 25% annually; added ~22 new customers each year.

Prospected for new clients; employed consultative sales on cold-calls.

Maintained a calm, even temper in addressing and resolving customer concerns. Achieved swift resolutions.

Awards accumulated

Amassed multiple awards in recognition for going above and beyond including

Top Sales Performance, 2 Peer Awards, and an award for outstanding receivables management.

CUSTOMER SERVICE REPRESENTATIVE (7/2010 to 4/2013)

QUALCARE LTD

Started as a receptionist, greeted customers with a friendly demeanour and transferred calls to the correct department. Accepted incoming mail.

Distributed pay slips and In charge of the company’s stationary inventory and purchasing

Promoted to Diabetics products Department head

Liaise with customers and pharmacists to supply diabetic products to government patients over the phone

Successfully increased sales by designing and distributing educational pamphlets at healthcare industry events.

Identified and acted upon a need; designed and developed a customer database of 2,000+ patients.

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