B.C Branch Manager
Resume:
Dhaka-****, Bangladesh
Mobile-008************, 008************(WhatsApp)
E-mail- **********@*****.***, **********@*****.*** MD. HABIBUR RAHMAN
OBJECTIVE:
I am eager to find a position offering long term potential with a structured, defined career progression in challenging profession and inclined to apply personal innovation to yield ultimate result.
Work Experience with Brief job Responsibilities
I am working as Associate Relationship Manager (Sr. Officer) in Eastern Bank Limited (EBL) from 22
nd
August2012 to Continue. In EBL, I worked various department and performed deferent important role. At present I am working at Chawk Mughultuly Branch from 1 st
June 2020 to till
now. Under Retail & SME Banking Division. Major Duties and Responsibilities are as follows – Present Key Role & Responsibility:
Branch Business:
To meet monthly sales target the Retail & SME banking Business Loan, Deposit, Credit card, Account opening & increase new customer base .
Customer Service:
Ensure Customer service at Branch internal & external customer. Pay order issue, Clearing cheque cheque process, Western Union, Debit card, credit card & all cheque book delivery process.
Previous Key Role & Responsibility:
Ashkona Branch : I was in Ashkona branch from 15
th
January to 2019 to 30
th
May2020 as a
Associate relationship Manager
Responsibilities:
Branch Business:
To meet monthly sales target the Retail & SME banking Business Loan, Deposit, Credit card, Account opening & increase new customer base .
Customer Service:
Ensure Customer service at Branch internal & external customer. Pay order issue, Clearing cheque cheque process, Western Union, Debit card, credit card & all cheque book delivery process.
Service and Business Quality (April 03 2015 to January 14, 2019) Responsibilities:
Branch visit & report submitted to Head of Service & Business Quality.
TACT ( Telephonic call answering call technique) survey and report prepared
MSP (Mystery shoppers survey) Coordinate with third party survey team.
Internal Customer survey and report prepared
Internal and external Customer complaint handle
Bangladesh Bank customer complaint handle and month wise report prepared
Arrange to customer service training for Branch employee and sales team Sales Governance & Direct Business Risk Management (April 13, 2013 to March 31, 2015) Responsibilities:
Monitoring Branch Sales & Card sales team Business
Frequently sales center visit & report prepare
Arrange motivational meeting
Ensure Zero tolerance regarding fraud forgery in the Business
Admin & recruitment support for Branch Sales & Card sales team
Support to prepare commission for Branch Sales & Card sales team
Investigate Business fraud forgery & report prepare & submit to Head of Direct Business Risk Management
Asset Value Center (August 18, 2012 to March 31, 2013) Previous Position:
Last Designation : Sales team Leader
Duration : August 18, 2008 to August 18, 2012
Department : Retail Banking, Under Consumer Banking Division, EBL Scholastic Records:
Degree obtained Major (Main field
of study)
Name of the Institute Result Year of
passing
Masters of Business
Administration (MBA)
Banking & Finance International Islamic University, Chittagong
CGPA 2.988
(Out of 4)
2011
Bachelor of Commerce,
B.Com (Hons)
Commerce Aligarh Muslim University, India Second Division 1999 H.S.C Commerce Shiekh Borhanuddin College, Dhaka Second Division 1994 S.S.C Commerce Bangladesh Bank High School, Dhaka Second Division 1992 TECHNICAL SKILLS:
1 Windows
2 MS Word, MS Excel, MS Power Point, Database software 3 Email and Internet browsing
Personal information:
Father’s Name : Md. Aftab Uddin
Mother’s Name : Hasina Begum
Present Address : 72/6, North Jatrabari, Dhaka-1204 Permanent Address : 72/6, North Jatrabari, Dhaka-1204 Date of Birth : 06
th
February, 1977
Nationality : Bangladeshi
Religion : Islam (Sunni)
Marital Status : Married
Blood Group : A positive
Reference:
1 Md. Lutful Haider Mohiuddin 2. Md. Hamidur Rahman B.C.S (Education), Branch Manager
Associate Professor Kakrail Branch, SCB
Narshingdi Govt. College Mob: 018********
Mob: 017********
I confirm that
All information provided here is correct
I myself have provide all the information in my stable state of mind MD. HABIBUR RAHMAN
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