It Coordinator Branch Manager

FARHAN AHMED

BANKER

: 030********, : **************@*****.***

: House 387 C Mohallah khan Bahadar Mansehra Pakistan, Mansehra, KPK.

Birth Date: 10/11/1983

Gender : Male

Marital Status : Married

Nationality : Pakistan

SUMMARY

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

EMPLOYMENT HISTORY

MUZAFFARABAD, AJK May 2021 - Till Date

BRANCH MANAGER - BANK OF KASHMIR

Captured new customers using creative and fresh approaches. Maximize alignment in product goals and resources by collaborating cross- functionally with internal teams.

Improve advertising and promotional plans with clearly organized and executed marketing strategies.

Satisfying clients with close collaboration and consistent achievement of targets.

Training junior team members and mentoring on important procedures. Develop successful marketing campaigns to promote new and existing products.

Troubleshoot problems and develop successful solutions. Serve customers by going above-and-beyond to o?er exceptional support for all needs.

Work e?ectively with a diverse team to accomplish daily objectives and meet long-term goals.

MANSEHRA, KPK December 2020 - May 2021

CUSTOMER RELATIONSHIP MANAGER - SILK BANK LTD

IdentiAed and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth Evaluated quality problems and performed [Action] to identify and resolve issues

Assist closely with Branch Manager to Achieved the targeted goals Assisting customers after sales to personally address problems and provide additional support.

Redirect and overcome objections using exceptional communication skills and in-depth product knowledge.

Coordinating inter-agency planning, looping in advertising, public relations, and social media teams to execute comprehensive and highly effective approaches.

Enable strong outside sales team, supporting Aeld activities with [Product or Service] expertise, and administrative assistance. Develop relationships with account representatives through frequent connections and face-to-face meetings.

MANSEHRA, KPK December 2015 - October 2020

CUSTOMER SERVICES OPERATION MANAGER - UNITED BANK LTD. Performed in all disciples of general banking & time to time tasks given by bank as Customer Services Manager Operations

Manage and archive quality documentation and participate in internal and external quality audits

Captured new customers using creative and fresh approaches. Exceeded client expectations by directing a collaborative process focused on usability, scalability, and performance.

Maximize alignment in product goals and resources by collaborating cross- functionally with internal teams.

Satisfying clients with close collaboration and consistent achievement of targets.

Training junior team members and mentoring on important procedures. Monitor [Branch] operations to spot and correct problems early. Work e?ectively with diverse teams to accomplish daily objectives and meet long-term goals.

Contribute many successful ideas to improve [operational] work. MANSEHRA, KPK October 2008 - December 2015

CUSTOMER SERVICES REPRESENTATIVE - ALBARAKA BANK PAKISTAN LTD. Auditing / inspection of branch vouchers & documents Assist the Branch Manager / Operation Manager in all day to day activities of the Branch.

Market survey to identify the customer needs and suggestions regarding any amendment in operation policies

Reporting:

FCY Reporting With SBP ( ITRS )

Performed in all disciples of General Banking i.e... Account opening, issuance of negotiable instrument, liaison with other companies hired within the bank, Assist EDUCATION

SKILLS

HOBBIES

REFEREES

and guide the customer for all operational activities in branch Successfully experienced the task of bank merger with other bank during my stay with ABPL.

MANSEHRA, KPK October 2007 - October 2008

SERVICE QUALITY AND IT COORDINATOR - MEEZAN BANK LTD Implementation of Quality Services & Policies issued by HO. Act as a focal point between branch and Service Quality department at HO, Handle customers and their queries related to their accounts. Liaise closely with operations & teller counter to ensure timely processing and prompt, quick

& accurate delivery of service to the customers. Provide suggestions to the branch manager and service quality department for improvement in customer series.

MANSEHRA, MANSEHRA KPK. January 2004 - December 2006 HAZARA UNIVERSITY - MBA

(FINANCE)

MANSEHRA, MANSEHRA KPK. January 2003 - December 2004 GOVT COLLEGE OF COMMERCE - B.COM

(COMMERCE AND IT)

MANSERA, MANSEHRA KPK. January 2001 - December 2002 GOVT COLLEGE OF COMMERCE - Diploma

(COMMERCE AND IT)

Computer Languages Urdu, English Team Work

READING BOOKS, LATEST ARTICLES,NEWSPAPER RECITING HOLY QURAN, TENNIS PLAYER, TRAVELLING/ADVENTURES,

Available on Request

Contact this candidate