Warehouse Manager Customer Service

CURRICULUM VITAE

Mrs. DHANYA PAUL

Phone : +919*********

E-Mail:******.*******@*****.***

CAREER OBJECTIVE:

To be associated with a progressive organization that gives me a scope to apply my knowledge and skills to involve in a team that dynamically works towards the growth of the organization.

SUMMARY:

Over ten years of successful experience in customer service and customer response operations.

Proven ability to adjust to changing situations; utilize good judgment during unexpected emergency situations.

Genuine team player committed to positive performance and efficient operations.

Demonstrate leadership and problem solving meet day-to-day challenges and juggle multi task management.

Build relationships with customers through attention to detail and providing service and solutions.

Maintain broad knowledge of airline safety and service procedures.

JOB OBJECTIVES:

Handle self correspondence.

Prepare sales orders, and invoicing in ERP system.

Prepare quotes as advised.

Log incoming inquiries and outgoing quotes.

Process mail, Determine action needed and forward to appropriate staff member.

Track In and Out correspondence.

Setup Manager’s travel arrangements.

Setup and coordinate meetings and conferences.

Create, record, and distribute meeting agendas and minutes.

Answer telephones and handle in appropriate manner.

Meet and greet clients and visitors.

Perform general clerical duties which include: photocopying, faxing, mailing, and filing.

Maintain hard copy and electronic filing.

WORK EXPERIENCE:

Presently working for Carlson Wagonlit Travel in

U.S Military Government Ali Al Salem, LSA, Kuwait.

Worked for WATANIYA AIRWAYS as a Ground Officer in Kuwait International Airport.

Worked for SHOPPER STOP as a Customer Service Support Officer in Hyderabad, Andhra Pradesh, India.

Worked for LANDMARK GROUP at Life-Style International Pvt.Ltd as a Supervisor, for Life style Concept, Hyderabad, Andhra Pradesh, India.

Worked for M.H.ALSHAYA CO.W.L.L as a Merchandiser and Store Manager in Vero Moda (Denmark), VaVaVoom, Tommy Hilfiger, BHS, BOOTS and DEBENHAMS (U.K) in Kuwait.

RETAIL EXPERIENCE:

SALES

To monitor daily, weekly and monthly sales.

Analyzing positive and negative growth store wise.

Budget vs. Achieved analysis.

Activating timely promotions and events.

Ensuring availability of stocks at any given point of time.

STOCK REPLENISHMENT

To ensure Auto SRN’S are strictly in compliance with the actual sales of the previous day.

Merchandise replenishment from warehouse to ensure optimum Stocks in dept.

Timely consolidation of stocks across the territory as per the concept Norms.

To revise the slow & non-moving items as per the price revision mats.

To liaise with warehouse manager on stock related queries and

requirements.

Stores and warehouse visits as per the territory travel schedule.

PRICING

To coordinate with EDP for the barcodes after pricing.

To coordinate with warehouse manager for the stickering of barcodes.

AGING STOCKS

To analyze ageing reports in terms of supplier, brand and category wise.

To ensure that desired level of inventory is maintained across each stores.

Merchandise inspection for quality control and report for any defects.

Clear soiled and damaged merchandise as per concept norms.

Timely price revisions and huge discounts during sale.

Stocks pull out from warehouse and other locations during event.

FEEDBACK

Regular feedback to the retail and buying team about the new arrivals Customer demand, product movement, quality and other aspects.

Feedback on the Groups Sub group showing negative and positive growth store wise.

Snaps of new arrivals displayed and any promotional activity held for the growth of dept. to be sent.

To train the subordinates Wrt.product knowledge and merchandising Standards.

To train the dept. supervisors of territory in terms of merchandise, Suppliers and space management.

Taking fort knight and monthly meeting for all the activities held in the previous month.

Identifying the potential areas of shrinkage and risk.

Assisting in accurate stock counts as per store requirements.

STOCK LEVELS AND EVENT CALENDAR

Participation and seasonal preparation of budgets, offering and opinions to support requirements.

To ensure all stock transactions are recorded on the system timorously, accurately and correctly categorized.

Receipt/dispatch of goods to be documented properly as per the Requirement for goods to/from store.

Conduct stock counts and provision of sufficient stocks for major

Events.

Review and effectively deal with slow lines and end of ranges and Implement necessary action.

To ensure all sales, promotions are planned effectively, executed, promptly and professionally maintained.

Planning and Analysis of store budget

Indenting for store merchandise

Auditing daily floor checklist.

Auditing Managers operation checklist.

Receiving and clearance of DSP and warehouse documents

Handling customer grievances.

Generating reports and updating files.

CORE STRENGTHS:

Policy and Procedure Enforcement.

Training and Development

Creative and Innovative

Regulatory Compliance

Organizational Leadership / Team Building

Communication Skills (Verbal / Written)

Flexible and Adaptable

Quality Control

PERSONAL PROFILE:

Name : Dhanya Paul

Father’s Name : R.D.Paul

Date of Birth : 14th May 1981

Languages Known : English, Hindi, Telugu and Malayalam.

Marital Status : Married

Sex : Female

Nationality : Indian

Contact No : +91-961*******

Address For Communication : Dhanya Paul,

Plot No: 842

Vivekananda nagar

Kukatpally

Hyderabad

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