Administrator
Resume:
Abilities
• Written and verbal communication skills with an eye for detail
• Productive in a high volume and high-pressure environment
• Proficient in the use of Microsoft office and excel application.
• People oriented personality
• Self-starter with a can-do attitude.
• Team player
Employment History
2005-2010 Mr. Price Home
Store associate/ Floor manager
• Admin duties
• Promotions
• Supervisor
• Feedback to base office
• Floor walks
• Merchandising
• Credit refund
• Card authorization
• Cashing up
• System stock recon
• Dealing with queries telephonically and one on one Achievement
• Certificate in stock control
• Certificate in Customer service
Name: Maemo Selamolela
Id Number: 840**********
Address: 42 Stamford Road, Kibler Park, 2091
Contact number: 062******* or 076*******
Email Address: *******@*****.***
2
• Certificate in credit and business management
Duties
• Admin and filling
• Promotions make sure all promotion stock are well marked and displayed.
• Supervisor, and authorizing.
• Feedback to base office for all performance and maintenance of store
• Floor walks, monitoring if all department are maintained and well presented.
• Merchandising
• Credit refund authorizing all refunds customer makes or returns.
• Card authorization, for manual input of credit card
• Cashing up
• System stock recon, capturing all stock received, and transferred out.
• Dealing with queries telephonically and one on one Reason for leaving: * resigned to further my studies. 2012 to current, Bytes People Solutions
Customer service agent/ 2nd in charge supervisor (inbound and outbound)
• Took inbound and outbound calls.
• Provide customer service to Multichoice customers.
• Performed in line with department benchmarks.
• Relationship management with customers
• Up selling & cross selling of multichoice products
• Conveyed in a reassuring manner step by step instruction to resolve application issues.
• Perform queries in Multiple databases.
• Activate of new multichoice accounts and capture client information.
• Troubleshooting errors which occurs on the decoders.
• Reviewed and issued audits on account information.
• Analyze and interpret customer queries/ complains to provide fast effective resolution and feedback to management.
• Managing team performance, compiling statistics report daily and monthly.
• Doing weekly and monthly KPI
• Provide coaching to team to uplift the quality performance scorings.
• Pre shift report and daily stats
• Call listening.
• Reporting any system issues to IT through mantis tickets Current occupation: Administrator (Multichoice Campaign) 3
Duties:
• Conveyed in a reassuring manner step by step instruction to resolve application issues.
• Activate of new Multichoice accounts and capture client information.
• Analyze and interpret customer queries/ complains to provide fast effective resolution and feedback to management.
• Loading of campaign leads
• Doing dashboard daily
• Consolidation of campaign report
• Reporting to call Centre manager
• Resolving customer queries
• Analyzing campaigns reports
• Extracting of campaign leads
• Assigning of personal leads to agents
• Address verification for sales
• Submitting Adhoc Debit order for client sales vetting.
• Preparing of weekend planner / schedule
• Manual leads tracker to verify if all leads are correct.
• Loading ticket for new campaigns and dispositions
• Escalating new campaign dashboard for investigation to make sure the procedure is followed.
• Monitoring leads if they are dialed and provide feedback.
• Daily End of shift report
• Agents productivity report
• Automation of report and configuration of stats
• Campaign briefing
• Adhoc report
Current occupation: Sales Administrator
Duties:
• Working for Vodacom Insurance and Roadcover Campaign
• Doing weekly reports
• Daily dashboard
• Loading of leads
• Analyzing of stats per agent and campaign
• Doing daily productivity report
• Disposition investigation to check if dispositions were used correctly.
• Managing the Connex one system
• Planning of monthly register
• Approving of annual leaves on Sage ESS system
• Updating of team Organogram
4
• Working as workforce monitor
• Capturing of team sales
• Assisting with the capturing of FAIS documents
• Taking of minutes in meetings
• Scheduling of staff for training and coaching’s
• Monitoring of team that dial a specific campaign in Vodacom Insurance.
• Coaching agents to improve performance.
• Creating of new user profile and granting access
• Tracking of agent’s login times
• KPI performance score card
• Contribution Model
Previous occupation: Stand in Team leader (Vodacom Retentions and Insurance)
• Call listening.
• Wavering of addition fees on customers account on Vodacom system
• Productivity report
• Attendance register
• Coaching agents to improve performance.
• Monitoring of team performance
• Trend analysis reports for adherence
Education
Matric
Tertiary: Falcon Business institute
Course: Diploma in Office administration
Duration: 2011
Subjects: Front office and PA skills
Accounting skills
Reception skills
Business communication
Education
Tertiary: Falcon Business institute
5
Course: Computer
Duration: 2011
Module: MS word 2003
MS Excel 2003
MS PowerPoint 2003
Patel Accounting 2003
Internet
Basic concept of IT
Window XP2000
Education
Tertiary: Academy of York
Course: Business and Performance Management
Duration: Completed June 2016
Education
Tertiary: Altron Byes People Solutions
Course: Microsoft Excel 2013 Advanced Formulas
Duration: 11 – 12 January 2017
Education
Tertiary: Altron Byes People Solutions
Course: Microsoft Excel 2013 Data Analysis
Duration: 28 – 29 November 2017
Reference:
• Hilda Nkomo (Store manager me price home)
• Lebohang Benie (Supervisor Multichoice)
• Helen Lekoko (Supervisor Multichoice)
6
• Winstonia Adams (Campaign Manager)
• Nicole Olivier (Admin Manager)
• Gerrie De Jager (Avbob Manager)
• Lewellyn Damons (Vodacom Manager)
• Steward Naidoo (Vodacom Insurance and Roadcover Manager) 076*******
• Daniel Lekwene (Business Risk and Insight Manager) 083*******
• Damian Hearn Ruiters (Operation and Revenue Manager) 084*******
Contact this candidate