Lines Account Underwriter
Resume:
Zanele Sibuyane Email
Commercial Underwriter adok9r@r.postjobfree.com
Phone
OBJECTIVE
Proactive, solution-driven, and customer orientated. I have 9 years of experience as an underwriter with both commercial and personal lines. I constantly thrive for the highest quality while delivering awesome service. EXPERIENCE
September 2015March 2019 Commercial Underwriter
Old Mutual Insure (Mutual and Federal)
Analyzing commercial lines account to make decisions based on individual risk characteristics, exposure analysis, hazard recognition, and controls.
Used underwriting guidelines and organizational best practices to ensure compliance with guidelines/regulations.
Priced business according to organizational underwriting and pricing guidelines. Used creativity and underwriting knowledge to write appropriate risks and retain profitable business within delegated authority levels.
Supported BDCs in acquiring and retaining profitable business.
Attended to administration and written communication).
Ensured that all documentation is processed accurately & correctly
Ensured documentation, including SASRIA is issued, checked, and authorized prior to dispatch.
Ensured timeous and accurate management of mail count
Maintained service, quality, and desired outputs within a specific functional process through ensuring compliance with tactical policies, procedures, and standards.
Ensured adherence to organizational policies, practices, and procedures
Resolved escalated customer queries and complaints and provide feedback to customers on matters resolved.
Ensured policies are not overexposed.
Corrected unprofitable policies.
Requested, monitor survey and survey requirements as per laid down procedures
Reason for leaving
I left the to start a new business
June 2014 August 2015 Underwriting Distribution Officer Santam
Ensure that the branch adhere to the SLA
Distributing work to the Insurance Consultants according to their skills Reason for leaving
I was head hunted by Old Mutual with a higher offer April 2013 May 2014 Commercial Underwriter
Old Mutual Insure (Mutual and Federal)
Support BDCs in acquiring and retaining profitable business.Analyzing commercial lines account to make decisions based on individual risk characteristics, exposure analysis, hazard recognition, and controls.
Used underwriting guidelines and organizational best practices to ensure compliance with guidelines/regulations.
Priced business according to organizational underwriting and pricing guidelines. Used creativity and underwriting knowledge to write appropriate risks and retain profitable business within delegated authority levels.
Supported BDCs in acquiring and retaining profitable business.
Attended to administration and written communication).
Ensured that all documentation is processed accurately & correctly
Ensured documentation, including SASRIA is issued, checked, and authorized prior to dispatch.
Ensured timeous and accurate management of mail count
Maintained service, quality, and desired outputs within a specific functional process through ensuring compliance with tactical policies, procedures, and standards.
Ensured adherence to organizational policies, practices, and procedures
Resolved escalated customer queries and complaints and provide feedback to customers on matters resolved.
Ensured policies are not overexposed.
Corrected unprofitable policies.
Requested, monitor survey and survey requirements as per laid down procedures
Reason for leaving
After restructuring more underwriters were needed and I was approached with a better offer by Santam
January 2011 January 2013 Personal Lines risk underwriter (centre of expertise) Santam
Support BDCs in acquiring and retaining profitable business.
Analyzing commercial lines account to make decisions based on individual risk characteristics, exposure analysis, hazard recognition, and controls.
Used underwriting guidelines and organizational best practices to ensure compliance with guidelines/regulations.
Priced business according to organizational underwriting and pricing guidelines. Used creativity and underwriting knowledge to write appropriate risks and retain profitable business within delegated authority levels.
Underwrite all the new businesses.
Discounts authorizations on new quotes, new policies, and existing policies
Requesting new surveys and sorting out survey queries and reports.
Handling, placing, and authorizing reinsurance on existing and new policies
Handling all the multi-claimant policies by making them profitable again.
Ensure quality of business to various systems such as IDS and NATIS.
Support structure to the call centre and the branches. Reason for leaving
I wanted to get a market related salary.
January 2010 December 2010 Insurance consultant
Santam
Support BDCs in acquiring and retaining profitable business.
Analyzing commercial lines account to make decisions based on individual risk characteristics, exposure analysis, hazard recognition, and controls.
Provided new quotation
Quoted on existing policies
Renewal discussions and accept risk (policies)
Ensured adherence to underwriting criteria and regional requirements as well as profiling the clients as the best product suitable, underwriting, etc
Advised clients and brokers at all times to ensure that we met the client's needs in terms of the correct cover and product.
General policy administration for commercial businesses which included the issuance of new policy and amendments and requesting surveys EDUCATION 2009
NQFL4 certificate in insurance
Santam learning academy
NQFL4 certificate in insurance with 150 credits.
2006
Matric / Grade 12
Mamellong Comprehensive School
SKILLS
Teamwork
Problem-Solving
Customer service
Leadership
Multitasking
Deadline and solution orientated
Business process understanding and ability to communicate on all levels both internally and externally.
REFERENCES
Name: Branon Naidoo
Company: Old Mutual Insure
Contact: 012-***-****/ 079*******
Name: Sharon Locke
Company: Santam
Contact: 021-***-**** / 074-***-****
Name: Carol Lorimer
Company: Old Mutual Insurer
Contact: 012-***-****/ 072-***-****
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