Office Administration
Resume:
MASHUDU LINNETH MULAUDZI ID NO:880-***-**** * **
GENDER – FEMALE
CRIMINAL RECORD - NONE
CONTACT
***********@*****.***
********@******.***
OBJECTIVE
I am confident and energetic Office Administrator and customer service representative passionate about serving customers. I thrive in a challenging and fast-paced environment. I can interact freely with customers and resolve issues quickly. I am now looking for a challenging position where I can do Administration and serve customers and increase customer retention.
SUMMARY
I consistently meet and exceed productivity goals. Proven capacity to troubleshoot issues to resolve issues quickly. I am a Team worker and maintain a high level of Professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
ADDRESS
House no: 3705
Dingo Crescent Street Lehae Ext 1
Lenasia
1821
Driver’s License:
Code 08
SKILLS
Computer Literacy
Customer and service delivery management
SAP Skills
Debt Collections and Data Entry Skills
Accounts/Financial Literacy and
Administration
Conflict management
Auditing Skills
SAFETY and FIRST AID Skills
Integrity and professionalism
Confidentiality
Ethics
Excellent Oral and Written communication
Cashier Skills
WORK EXPERIENCE
• 5 years (2015 – to date) Customer service environment, Accounts Assistance and
Office Administration in Nando’s Feitoria Head Office.
• 2 years (2013 - 2015) Production Barcode Operative (SAP Officer) and Customer
Service in McCormick Condiments of South Africa.
• 3 years (2009 – 2013) as a Debt Collector Call Center Agent, Customer Care and
Creditors Accounts Assistant in Liberty Life Insurance.
• 2 years (2006 - 2008) as a Cashier and Sales Customer Service in Foschini Retail
Group.
CURRENT RESPOSIBILTIES - NANDO’S FEITORIA
2015 – TO DATE
• Office Administration Duties, Records keeping and filling of all documents for
Audit purposes.
• Assisting Finance Manager with Accounts and Creditors using SAP.
• Data Capturing and resolve transactions errors.
• Creating and Processing Purchase Orders for the Company using SAP.
• I conduct Internal Auditing for the Company.
• Dealing and working closely with the external and internal stake holders of the
Company.
• Improving customer relation and customer experience by educating on what the
Company is all about.
• Ensure delivery of reports and that a Service-Level Agreement are met, in
delivering customers resolution.
• Handling Inbound and Outbound telephone calls and emails to and from customers.
• Processing of Clients Registration Forms and Appointments.
• I also assist with First Aid, Health and Safety and Fire Fighting. (well trained).
RESPONSIBILITIES – 2013 – 2015 MCCOMICK CONDIMENTS OF SOUTH AFRICA
• Team Leader in Raw Material Warehouse.
• Ordering Raw Materials for Production using SAP.
• Conducting Production Team meetings.
• Production Administration Duties - Records keeping and filling of all documents for
Audit purposes.
• Assisting Production Director with Production Planning and Inventory Process.
• Health and Safety Representative.
RESPONSIBILITY -2009-2013 LIBERTY LIFE INSURANCE
• Customer Service and Accounts queries.
• Debt Collections.
• Manage all customer request and complaints.
• Ensure Front-End Policies and Procedures.
• Ensure delivery of reports and that a Service-Level Agreement are met, in
delivering customers resolution.
• Arrange for area debtors and enter clients who defaulted into payments
arrangements, educate customers on the credit control process.
• Data Capturing.
RESPONSIBILITY 2006- 2008 FOSCHINI RETAIL
• Payment and Management Petty Cash.
• Collect Cash from Customers and handle Customer inquiries.
• Ensure that Cash Office equipment functions properly.
• Adhere to specified Policies and Standards.
• Receipt Monies, Balance Daily Cash Float and Compile Reports.
• Reconcile Daily takings at the end of the shift.
• Bank Cash collected during shift.
EDUCATIONAL BACKGROUND
I am still waiting for the Final Semester Results.
INSTITUTION: Damelin Correspondence College
QUALIFICATION: Diploma in Logistics and Supply
Chain Management
DURATION: 2019 - 2021
OTHER QUALIFICATIONS
INSTITUTION: TWASA Training Services
QUALIFICATION: Higher Certificate in Emotional
Intelligence
YEAR OBTAINED: 2019
INSTITUTION: Strawberry Training Services
QUALIFICATION: Certificate in Office
Administration
YEAR OBTAINED: 2019
INSTITUTION: NOSA College
QUALIFICATION: Internal Auditing Certificate
YEAR OBTAINED: 2018
INSTITUTION: SA Emergency Care
QUALIFICATION: Fire Marshall Certificate
YEAR OBTAINED: 2018
INSTITUTION: FIRST ON SCENE
QUALIFICATION: First Aid level 4 Certificate
YEAR OBTAINED: 2017
INSTITUTION: HASLAC College
QUALIFICATION: SHE Health and Safety
YEAR OBTAINED: 2016
INSTITUTION: College of South Africa
QUALIFICATION: National Certificate in Forensic
Auditing
YEAR OBTAINED 2014
INSTITUTION: Khwevha Commercial High
HIGHEST GRADE: Matric
YEAR OBTAINED: 2005
REFFERENCE
1.NAME: MR Aubrey Muthuvhukuma
COMPANY: Nando’s Feitoria
POSITION: Production Director
CONTACT: 011-***-****
2.NAME: MISS Natasha Moroe
COMPANY: Nando’s Feitoria
POSITION: Chief Finance Manager
CONTACT: 011-***-****
3.NAME: MR McDuff Thompson
COMPANY: McCormick Condiments of
South Africa
POSITION: Factory Chief Executive
CONTACT: *******@********.***
Contact this candidate