Service Officer Services Supervisor

OLUSEYE ADISA

OPERATIONS MANAGER 081********

DETAILS

081********

*****.****@*****.***

SKILLS

Teamwork

Ability to Work Under Pressure

Communication Skills

Ability to Multitask

Microsoft Office

Effective Time Management

Fast Learner

Ability to Work in a Team

Interpersonal Communication

Skills

Customer Service

Leadership Skills

LANGUAGES

English Language

Yoruba

HOBBIES

Reading, Researching

PROFILE

A motivated banking professional passionate about quality customer service with over 10 years experience with a consistent culture of building customer loyalty by delivering innovative solutions.

EMPLOYMENT HISTORY

Transactions Services Supervisor at Guaranty Trust Bank Plc, Lagos March 2018

• Interaction and response to customer enquiries/requests

• Cross Selling of Banks products and services

• Supervision of other officers in the unit

• Cash/Vault/ATM management

• Ledger Maintenance

• Resource management with support units

• Alternate Operations Head

Customer Information Service Officer at Guaranty Trust Bank Plc, Calabar November 2013 — February 2018

• Stock Management of Collectibles

• Customer on-boarding

• Account Maintenance

• Cross selling of Banks products and services

• Interaction and response to customer enquiries/requests Vault Administrator/ATM custodian at Guaranty Trust Bank Plc, Lagos October 2009 — October 2013

• Cash/Vault Management

• ATM management

• Teller Supervision

• Cross selling of Banks products and Services

Assistant Lecturer at Gateway ICT Polytechnic, Ewekoro Ogun State March 2008 — March 2009

• Deliver lectures to ND1 students

• Other administrative duties

EDUCATION

Masters of Business Administration, Ajayi Crowther University, Oyo January 2021 — April 2022

Bachelor of Science Biochemistry (2nd class upper), Bowen University, Iwo, Osun state September 2003 — July 2007

WASSCE, Atanda International High School, Ibadan

June 2003

First School leaving Certificate, Mate Nursery and Primary School, Lagos 1996

REFERENCES

Nantim Garba from Guaranty Trust Bank Plc

******.*****@******.*** · 080********

Engr. Wale J. Adisa from Dangote Cement Factory, Obajana

- · 080********

INTERNSHIPS

Laboratory Technician at University College Hospital, Ibadan July 2006 — September 2006

• Assisted in carrying out clinical biochemistry tests.

• Application of principles of clinical biochemistry tests COURSES

Legal Skills for Banking Operations, KB Professional Services November 2010 — November 2010

Project Management Professional, Project Management Institute April 2013

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