Sales Representative Bpo

P. Krishnakumar

No.**A, Hindu Colony Ist Main Road

Ullagaram, Chennai – 600 091

Mobile: 994**-*****

Email ID: *******.*************@*****.***

Objective

To obtain a long-term career with an organization that has a strong background that provides good opportunity for enhancement of professional and personal status.

Capabilities

Hard working, adaptability, commitment to team work

Continuous learning, skill development and self motivated

Comprehensive problem solving abilities

Willingness to learn, team facilitator

Worked for Envision Software Engineering., Chennai as on Sr. Supply Chain Executive from May 2018 to March 2020 in SCM domain.

Responsibilities:

Taken care of shipment and order management process. Have hands on experience in creation and cancellation of Purchase Orders.

Monitoring emails sent by the factories or warehouses about the shipment.

Communicate effectively with sales representative in the field for 100% tracking of inventory.

Maintaining logistics operations and keeping record of order, invoicing.

Familiarity of EDI (Electronic Data Interchange) communications process and the ability to submit Advance Shipping Notices’ (ASN’s) successfully and invoice posting.

Working with multiple customers at the same time & resolve customer’s related queries.

Have to check all shipment details (BOL’s) according to the customer update like BOL#, Freight type, SCAC code (Carrier name), tracking#’s (if the shipments via FedEx and UPS).

Work Experience IN HCL

Employer HCL Technologies BPO Services Ltd

Designation Team Leader - Operations

Project: Woolworths – SCM Domain Oct 2010- May 2017

About Woolworths: Woolworths is the largest supply chain service provider across Australia & Newzealand. We are supporting to processing, updating and maintaining the database in SAP by using the Material Management Module.

Process Overview:

Hands on work experience in SAP Inventory and Warehousing

Creation and Maintenance of Product and Vendor details in Master Data

Maintenance in SAP

To Create and maintain product details such as their cost, product descriptions, tax details and etc. in SAP.

To highlight discrepancies affecting the process and identify their root cause and get them resolved.

Maintaining Supplier records in SAP.

Responsibilities:

Responsible for allotment of work and job creation for team members as and when required and acquiring the required production out from the team.

Responsible For Shift Monitoring And Control

Responsible for maintenance of Client Production Report, Turn Around Time (TAT) report, Internal Quality Report, Error and production reports, Daily dashboards

Responsible for tracking process related errors and issues and giving feedback to team members on errors and suggesting methods for improvement on the same.

Analyzing the root cause of an issue/problem and resolve the issue/problems faced by the team

To mentor, motivate and lead team members towards project completion

Responsible for resource utilization

To track and document all client end process updates and to provide KT to team through organized sessions.

Update refreshment on a daily basis to the team.

Review and modify all project related documents on a timely basis and get them approved.

Giving assistance for preparing presentations for client review

Preparing reports, presentations and flow charts for Business requirement and Events

Client Management:

Interacting with client (oral and written) on a weekly basis (for project related issues and queries, for sending the necessary reports, on completion of work, for new updates etc)

Coordinating with the client in transitioning of a process

Understanding the client requirements and updates and passing the same information to the team members

Performance Management:

Analyzing the team performance and identifying the training needs

Giving feedback to the team based on their performance

Ensuring training/refresher trainings are conducted on regular basis

Providing inputs to the PM on performance of the teams, training needs of the team members, rewards and recognitions, confirmation of probationary team members etc

On-site Exposure:

Have worked for 4 months with client in Australia to get the knowledge transfer

Project: Charter One – Telecom Domain Apr 2005 – Sep 2010

Job Profile

U.S.A Telephony Process

Getting the jobs through outlook email from the client

Provision telephone lines for the charter communications to U.S.A Customers

Did PORT AWAY process

Disconnecting the telephone line from one provider and install to another provider by using various applications

To send the acknowledgement of each and every job completion through outlook email to the client

Roles & Responsibilities

Designated as Senior Customer Support Executive

Played a role as Performance Improvement Coach

To Co-Ordinate with Team Leader on process quality related issues.

Identified all types of errors that can occur in the process and categorized them as Fatal and Non-Fatal in co-ordination with the operations team

Co-ordinate in preparing the quality manuals

Co-ordinate with the team to achieve 100% quality

Identifying bottom performers and bringing in drastic differences in their performance by regular coaching & motivation

Academic and other learning

B.Sc graduate from University of Madras in the specialization of Mathematics

Diploma in Computer Application (D.C.A) from First Computers

Completed a Diploma course in SAP Material Management

Personal Information

Name : P. Krishnakumar

Date of Birth : 11th Oct 1976

Nationality : Indian

Mobile : 994**-*****

Email : *******.*************@*****.***

Declaration

I hereby declare that all the information mentioned above is true to the best of my knowledge

Thanking You Yours Sincerely

P. Krishnakumar

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