Computer Technician Network

HIGHLIGHTS OF QUALIFICATIONS

Focused and motivated Computer Technician with 2 years of expertise in Computer Support with a clear understanding of Analysis of Algorithms and troubleshooting, committed to maintaining cutting edge technical skills and up-to date industry knowledge.

EDUCATION & CERTIFICATIONS

Computer Systems Technician - Software Engineering August 2015- June 2018 Sheridan College Institute of Technology and Advanced Learning, Brampton, ON

WORK EXPERIENCE

Computer Technician ( CSO 1) April 2021 – June 2021 NSHA ( Victoria Hospital) Halifax, NS

● Provided new laptops for the employees of the company with windows 10 commercial.

● Resolved any issues with the software or hardware which are compatible with windows 10.

● Tracked and monitored distribution of software product warranties and use codes.

● Managed emerging situations by developing detailed prioritized timeline with other IT team members.

● Keeping a track and inventory of all the equipment handed down to the employees.

Service / Installation Technician Dec 2019 – June 2020

Rogers Inc. Halifax,NS

●Diagnosed all technical problems (Basic, Hi-Speed Internet) to the satisfaction of the customer.

●Installed cable television services and products in accordance with established Installation guidelines.

●Completed organization documentation pertaining to calls in accordance with the department processes and standards.

●Completed all service change requests in a timely professional manner.

●Completed all assigned projects within provided time parameters and standards.

Computer Technician August 2019 - November 2019

Manulife Financial Halifax, NS

●Provided new laptops for the employees of the company with windows 10 commercial.

●Tracked and monitored distribution of software product warranties and use codes.

●Managed emerging situations by developing detailed prioritized timeline with other IT team members.

●Keeping a track and inventory of all the equipment handed down to the employees.

●Helping teammates if they get stuck at some difficulty.

Computer Network Technician October 2018 - February 2019

Atlantic Hospitality & Technologies Inc Halifax, NS

●Provided monthly service visits and completed preventative maintenance on all systems.

●Provided exemplary customer service skills on each field visit according to organization’s guidelines.

●Installed, operated, new and existing computer software and hardware LAN/WAN.

●Provided telephonic support to customers by determining the cause of the issue and explaining the most effective solution.

●Installed, configured and troubleshooted hardware and OS(Windows XP, Windows 8 and Windows 10.

PROJECTS

The Fickle Frog (Bar & Restaurant)

Halifax, NS

●Installed IBM workstations and designed the menu for the business.

●Designed and set up LAN, virtual servers and remote Access Points for the business.

●Established network by Ethernet cables, regular maintenance of router server and switches.

●Installed POS systems connected to the kitchen and bar printers for the business.

TECHNICAL SKILLS

●Intermediate proficiency in creating and maintaining databases using methodologies like Normalization, Integration, Relational Calculus, Relational Algebra, and ERDs

●Intermediate proficiency in networking concepts (OSI, TCP/IP, IP/MAC, DHCP, DNS, VPN, NAT, VLANs)

●Intermediate proficiency in Microsoft products – (SharePoint, Access, Excel, Word, Outlook)

VOLUNTEER EXPERIENCE

Onecard Technician August 2016 - January 2017

Sheridan College - Davis Campus, Brampton, ON

●Accepted and processed customer payments in cash, credit cards and checks, checking for validity.

●Resolved OneCard technical issues through troubleshooting that returned in customer satisfaction.

●Setup printers and scanners for printing Onecard around 150-200 per day.

●Assisted students to overcome their technical difficulty for applying Onecard over the internet.

●Took the responsibilities to maintain records of students and verified, approved their pictures.

EXTRACURRICULAR ACTIVITIES

Former member of SSU(Sheridan Student Union), Sheridan College.

Participated in Leave The Pack Behind - Quit Smoking Campaign.

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