Curriculum Vitae for Chinene Kukard

I have a clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion. I have more than 6 years of experience in managing and leading a team. I am eager to learn and enjoy overcoming challenges.

Personnel Information

Name : Chinene

Surname : Kukard

Id number : 900**********

Gender : Female

Date of birth : 1990 05 03

Age : 31

Dependants : 2

Nationality : South African

Physical address : 829 15th Avenue Wonderboom South, Pretoria, 0186

Contact details : 071-***-****

Email address : adojy7@r.postjobfree.com

Languages : Afrikaans, English

Criminal record : None

Drivers Licence : Code 8

Health : Good

Skills : Problem solving : Customer Service Skills

: Computer literate : Good communication skills

: Administration skills : Committed

: Co - ordinated

Education

Highest grade passed : Matric

Afrikaans Home Language

English Additional Language

Mathematical Literacy

Life Orientation

Computer Applications Technology

Consumer Studies

Life Sciences

Basic Training: Sage Payroll Premier - Completed: 2019

Work experience

Firm / company : HB Mapekula Incorporated

Job title : Reception / Legal Secretary to Director

Description :

Preparing legal documents

Schedule meetings or consultation with clients

Answering and making phone calls

Assisting with legal research relating to cases

Keeping documents organised

Prepare Legal Serve documentation for court

Indexing and paginate documentation

Dictaphone typing

Filling

Answer, screen, and transfer all incoming phone calls

Take and relay messages

Conference room scheduling, set-up, and clean-up

Data entry

Corresponding with Sheriffs

Follow up on outstanding accounts

Sending and receiving e-mails, sending faxes and other general secretarial duties, such as photocopying and scanning documents

Typing litigation documents, including affidavits, particulars of claim and court notices

Assisting with preparing, paginating and indexing High Court papers

Technology used:

Microsoft Excel CPB

Microsoft Power Point Microsoft Word

Microsoft Outlook Basic Internet

Legal Serve

Reference : Humphrey Mapekula

: 082-***-****

Duration : July 2021- Current

Firm / company : Flemix & Associates

Department : Administration

Job title : Client Relations Administrator (Sep 2019 – Dec 2020)

: Data / System Administrator (Dec 2020 – June 2021)

Description :

Provided reports to clients and management

Assistance to Call Centre Manager

Daily imports and Closures

Data correction or updates

Tracing

Client services

Created reports on the collection system

Postings of credit and debits

Create workflows

Maintaining system

Manage the FTP site

Daily book syncs / Balance updates

Sam Rules

Bulk emails

Preparation of templates (for automations)

Manage phone calls and correspondence

Send monthly schedules and invoices to clients

Dealt with complaints and queries in a timely and professional manner

Request documentation from the client and 3rd parties

Loaded debit orders / Debi Checks on Real Pay system

Negotiated arrangements as per the guidelines of the SLA

Created new campaigns withing the collection systems

Quality control for inbound and outbound calls

Office Administration (Filling / arranging meetings)

Provided support to the call centre when needed

Setup of new clients on collections systems

Collection Auditing for clients

Technology used:

AJS C3 Administrator Real pay

C3 Console Excalibur Intecon

C3 Supervisor Microsoft Excel Fin cloud

Microsoft Power Point Microsoft Word Everlytic

Microsoft Outlook Basic Internet CPB

Smart collect FTP site

Reference : Daleen Boonzaaier

: 087-***-****

Duration : Sep 2019 – June 2021

Firm/ company : Newtons Incorporated

Department : ABSA Bank Legal Collections

Job title : Call Centre Agent (March 2010 – August 2012)

: Call Centre Team Leader (September 2012 – May 2019)

Description :

Team Management

Provided the client, ABSA Bank, with the weekly Policy (Deceased, Administration/ Sequestration) accounts.

Dealt with complaints

Data capturing.

Reviewed income and expenditures from debtors.

Negotiation for settlements and arrangements.

Conducted monthly one-on-one performance meetings.

Conducting Interviews

Prepare Incentives & overtime sheets

Created and setup of campaigns

Signed and check all letters sent to debtor.

Ensure agents complied with all Company and policies and producers.

Loaded debit orders on Real Pay system.

Assisted Receptionist when on leave or lunch.

Update stats and provide same to Call centre

Provide Debtors with all legal documentation (Section 129, Summons, Default Judgment, Warrant)

Corresponded with 3rd parties (Attorneys and Debt Counsellors)

Monitor Agents daily activity reports

Managed 12 - 17 agents

Technology used:

AJS C3 Administrator

C3 Microsoft Word

C3 Supervisor Microsoft Excel

Crystal (C3 Reporting) Microsoft Power Point

Microsoft Outlook Basic Internet

Reference : Shelerene Raubenheimer (Call center manager)

: (012-***-**** direct Line

Duration : March 2010 to May 2019

Contact this candidate