Legal Secretary Call Centre
Resume:
Curriculum Vitae for Chinene Kukard
I have a clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion. I have more than 6 years of experience in managing and leading a team. I am eager to learn and enjoy overcoming challenges.
Personnel Information
Name : Chinene
Surname : Kukard
Id number : 900**********
Gender : Female
Date of birth : 1990 05 03
Age : 31
Dependants : 2
Nationality : South African
Physical address : 829 15th Avenue Wonderboom South, Pretoria, 0186
Contact details : 071-***-****
Email address : *******@*******.***
Languages : Afrikaans, English
Criminal record : None
Drivers Licence : Code 8
Health : Good
Skills : Problem solving : Customer Service Skills
: Computer literate : Good communication skills
: Administration skills : Committed
: Co - ordinated
Education
Highest grade passed : Matric
Afrikaans Home Language
English Additional Language
Mathematical Literacy
Life Orientation
Computer Applications Technology
Consumer Studies
Life Sciences
Basic Training: Sage Payroll Premier - Completed: 2019
Work experience
Firm / company : HB Mapekula Incorporated
Job title : Reception / Legal Secretary to Director
Description :
Preparing legal documents
Schedule meetings or consultation with clients
Answering and making phone calls
Assisting with legal research relating to cases
Keeping documents organised
Prepare Legal Serve documentation for court
Indexing and paginate documentation
Dictaphone typing
Filling
Answer, screen, and transfer all incoming phone calls
Take and relay messages
Conference room scheduling, set-up, and clean-up
Data entry
Corresponding with Sheriffs
Follow up on outstanding accounts
Sending and receiving e-mails, sending faxes and other general secretarial duties, such as photocopying and scanning documents
Typing litigation documents, including affidavits, particulars of claim and court notices
Assisting with preparing, paginating and indexing High Court papers
Technology used:
Microsoft Excel CPB
Microsoft Power Point Microsoft Word
Microsoft Outlook Basic Internet
Legal Serve
Reference : Humphrey Mapekula
Duration : July 2021- Current
Firm / company : Flemix & Associates
Department : Administration
Job title : Client Relations Administrator (Sep 2019 – Dec 2020)
: Data / System Administrator (Dec 2020 – June 2021)
Description :
Provided reports to clients and management
Assistance to Call Centre Manager
Daily imports and Closures
Data correction or updates
Tracing
Client services
Created reports on the collection system
Postings of credit and debits
Create workflows
Maintaining system
Manage the FTP site
Daily book syncs / Balance updates
Sam Rules
Bulk emails
Preparation of templates (for automations)
Manage phone calls and correspondence
Send monthly schedules and invoices to clients
Dealt with complaints and queries in a timely and professional manner
Request documentation from the client and 3rd parties
Loaded debit orders / Debi Checks on Real Pay system
Negotiated arrangements as per the guidelines of the SLA
Created new campaigns withing the collection systems
Quality control for inbound and outbound calls
Office Administration (Filling / arranging meetings)
Provided support to the call centre when needed
Setup of new clients on collections systems
Collection Auditing for clients
Technology used:
AJS C3 Administrator Real pay
C3 Console Excalibur Intecon
C3 Supervisor Microsoft Excel Fin cloud
Microsoft Power Point Microsoft Word Everlytic
Microsoft Outlook Basic Internet CPB
Smart collect FTP site
Reference : Daleen Boonzaaier
Duration : Sep 2019 – June 2021
Firm/ company : Newtons Incorporated
Department : ABSA Bank Legal Collections
Job title : Call Centre Agent (March 2010 – August 2012)
: Call Centre Team Leader (September 2012 – May 2019)
Description :
Team Management
Provided the client, ABSA Bank, with the weekly Policy (Deceased, Administration/ Sequestration) accounts.
Dealt with complaints
Data capturing.
Reviewed income and expenditures from debtors.
Negotiation for settlements and arrangements.
Conducted monthly one-on-one performance meetings.
Conducting Interviews
Prepare Incentives & overtime sheets
Created and setup of campaigns
Signed and check all letters sent to debtor.
Ensure agents complied with all Company and policies and producers.
Loaded debit orders on Real Pay system.
Assisted Receptionist when on leave or lunch.
Update stats and provide same to Call centre
Provide Debtors with all legal documentation (Section 129, Summons, Default Judgment, Warrant)
Corresponded with 3rd parties (Attorneys and Debt Counsellors)
Monitor Agents daily activity reports
Managed 12 - 17 agents
Technology used:
AJS C3 Administrator
C3 Microsoft Word
C3 Supervisor Microsoft Excel
Crystal (C3 Reporting) Microsoft Power Point
Microsoft Outlook Basic Internet
Reference : Shelerene Raubenheimer (Call center manager)
: (012-***-**** direct Line
Duration : March 2010 to May 2019
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