Travel Agent
Resume:
KRIS
DE FREITAS
KRISDEFREITAS***@GMAI
L.COM
CRAIGHALL PARK, 2198,
South Africa, Gauteng
1724
Original Travel Agent with over 30 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Punctual self-starter with unprecedented skills in Customer Service and Complaint Resolutions
PROFESSIONAL SUMMARY
Prime Auctions - Property Auctioneer
Chingola, Copperbelt • 05/2020 - 05/2021
WORK HISTORY
Eliminated downtime and maximized revenue by
providing top project quality control.
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Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
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Created plans and communicated deadlines to ensure projects were completed on time.
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Resolved problems, improved operations and provided exceptional service.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Served customers in a friendly, efficient manner
following outlined steps of service.
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Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
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Used coordination and planning skills to achieve results according to schedule.
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Actively listened to customers' requests, confirming full understanding before addressing concerns.
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Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
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• Oversaw daily operations to ensure high levels of PROPERTY AUCTIONEER
TRAVEL AND TOURISM
SKILLS
• Daily property operations
• Property accountability
Yardi Property Management
understanding
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• Property patrol
• Property endorsements
• Property assessments
• Property showing
• Property Inspections
• Property valuation
Property documentation
analysis
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• Property marketing
Property management
systems knowledge
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• Travel Cost Computation
Travel and Accommodations
Explanation
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• Tour Package Sales
• Travel Promotions
• Microsoft Office
• Detail-Oriented
• Customer Service
• Travel Planning
• Transportation Coordination
• Relationship Building
• Transportation Booking
• Travel Itineraries
• Vendor Records
• Reservations Booking
Travel Package
Documentation
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Travel Brochure
Dissemination
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Foreign Country
Regulations
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Verbal and Written
Communication
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• Travel Agent CMS
• Travel Date Coordination
• Tour and Travel Quotes
• CRM Software
• Critical Thinking
• Active Listening
• Client Records
International and Domestic
Travel
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• Government Travel
Customs and Immigration
Policies
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• Client Retention Strategies
• Executive Travel
• Travel Bookings Processes
• Airline Policies
• Personal Travel
• Accurate Documentation
• Problem Solving
• Travel Destination Advice
• Data Confidentiality
• Loyalty Programs
• Business Development
• Digital Marketing
• Event Planning
• Customized Travel Package
Team Member
Collaboration
•
SanTrav Chingola - Company Director
Chingola, Copperbelt • 01/2019 - 05/2020
productivity.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
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Identified issues, analyzed information and provided solutions to problems.
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Worked flexible hours; night, weekend, and holiday shifts.
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• Chingola Zambia
Last year I decided to branch out to Zambia as I have a partner that lives there and travel frequently to Zambia
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I saw a gap in the market especially in the Copperbelt where there are not many agents and started working by creating contacts with members of the community which in turn lead to meetings within the mining group and logistics.
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Still very new but I have kept the same core values working in Chingola and as this was a missing - link - to clients offered by Travel Management Companies I have grown a client base which is growing all the time I was able to run both the Johannesburg and Chingola offices from whichever city I operate from as I am mobile and all I can access all software including back of ce accounting from my laptop.
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Conducted follow-up procedures to drive completion of contracts and service level agreements.
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Mentored team participants in customer culture,
operational needs and sales techniques to close sales.
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Focused teams on developing innovative and
cutting-edge approaches at all levels with effective resource allocation and strategic planning.
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Created annual budget and developed comprehensive
plan to accomplish company objectives while staying within budget.
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Directed work of lighting and sound crews to coordinate efficient production operations.
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Cultivated relationships with appropriate social media influencers to advance brand exposure.
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Retained business through proactive sales activities directed at key decision-makers.
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• Executed digital marketing channel strategies and Travel Innoculations
Requirements
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• Conflict Resolution
• Commission Tracking
• Employee Training
• Team Oversight
• Travel Insurance Sales
• Event Networking
• Emergency Response
• Contract Negotiation
• Company Branding
• Customer Survey Creation
St Catherines Convent
Florida, Gauteng
Birnam CollegeQUA
Fares
IATA: International Travel
Member of IATA and ASATA
Studied part time and
qualified in Fares
Relevant Coursework
Completed: Travel and
Tourism
Received full diploma in Fares
and Ticketing 1/2/3
EDUCATION
CERTIFICATIONS
Teaching English as First
Language Training
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Santrav - Member
Craighall Park, Gauteng, South Africa • 05/2007 - 03/2019 tactics for content creation, paid search, search engine optimization and social media to achieve client's goals. Collaborated with operations and management team to prepare and lead sales presentations.
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Reached conformity with product quality specifications by suggesting corrective actions.
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Evaluated live broadcasts to assess signal strength, content and compliance with FCC standards, protecting station revenue and preventing legal concerns.
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• Started the agency from scratch.
• Recruiting staff members and training them to work Besides managing the agency, I retained my title as Senior Travel Agent and handled the more high end
clients that needed more attention % Offered a 24 hour emergency line which I maintained for most of the time
% Clients included companies / NGO"s and Government % Did training for staff as well as travel bookers for companies
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Maintained the social media for Santrav which included FaceBook as well as the weekly newsletter that went out to our clients.
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Delivered exceptional level of service to each customer by listening to concerns and answering questions.
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Participated in team-building activities to enhance working relationships.
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Prepared a variety of different written communications, reports and documents to ensure smooth operations.
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Supervised work of contracted employees to keep on task for timely completion.
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Identified issues, analyzed information and provided solutions to problems.
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Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
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Actively listened to customers' requests, confirming full understanding before addressing concerns.
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Monitored all company inventory to ensure stock levels and databases were updated.
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Developed team communications and information for
meetings.
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Sandown Travel, Sandton South Africa - Travel Agent Sandton, Gauteng • 01/1991 - 03/2007
Led projects and analyzed data to identify opportunities for improvement.
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Exceeded goals through effective task prioritization and great work ethic.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Maintained energy and enthusiasm in fast-paced
environment.
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Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
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Resolved conflicts and negotiated mutually beneficial agreements between parties.
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Provided superior customer service to clients by
addressing all questions and concerns.
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Worked well independently and on a team to solve
problems.
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Maintained a clean and organized working environment to enhance productivity.
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Started as a Junior consultant and eventually became one of the top selling Senior consultants handling huge client portfolios which included the President of
Mozambique
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This included making bookings for the President, his entourage and media personnel.
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• Was the highest grossing agent for over three years. My client portfolio grew over to over 50 major company
. NGO's and Government in the years I was at Sandown
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Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
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Responded to clients' questions, issues and complaints and implemented appropriate solutions.
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Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
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Provided exemplary customer service to new and
existing clients, which helped build lasting relationships and secure new travel assignments.
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Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
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• Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
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Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
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Developed process improvements and long-term business strategies through analysis of customer feedback.
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Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
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Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
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Strengthened quality controls to enhance revenue and control downtime.
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Arranged travel accommodations for groups, couples, executives and special needs clients.
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Maintained consistent record of completing projects in accordance with schedule and budget requirements.
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Collaborated with colleagues to implement best
practices across department and exceed team goals.
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Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
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Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
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Helped senior managers make effective decisions based on current and accurate reporting.
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Monitored market trends and activities to maintain competitive rates and strategies, increasing net
revenue.
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Implemented automated office systems, optimizing
client and data communications as well as records
management.
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Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
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