Call Centre Customer Care
Resume:
LANGALETHU SIHLE NDLOVU
063******* **************@*****.***
** ******** ***** *** **** Geoerge And Devilliers Street Johannesburg 2001 37 Chiltern court
Cnr king George and Devilliers street
Johannesburg
2001
August 2021
Re: Application for job vacancy
I Mr Ndlovu Langalethu Sihle.
I Wish to Apply for the Vacancy which was Currently being advertised On linkedin" Please find enclosed my CV for your consideration.
As you can see from my attached CV, I have over 4 years’ experience in the Cashier industry,five months as a sales and marketing guy, Two years as Supervisor Having worked my way up to Assistant Manager, I’m ready for a new Challenge in a new Company or Supervision industry, and see this position as the perfect role to help me achieve this and to utilize my skill Career. I’m particularly interested in working in new Industry because of my passion for organising and managing something I’ve had extensive experience of during my time in Sales Further, I feel that I have achieved all that I can in my Previous industry. and I'm also good in closing sales over the phone as I was a call centre. Throughout my previous positions I manage to Assist more than 250 Customers per shift, i Train,monitor and Coaching more than 50 staff members I use to organised meetings as I was a Supervisor to Address Staff members where there is Problems and or if there is changes with the System updates. I believe that this experience, coupled with my excellent Interpersonal and Organisational Skills, make me the Perfect Candidate for building a long-term career with with new Company as i Strongly believe that despite qualifacations i can make the compamy a good place for Customer's as i use to do it before with Passion and i also feel that i Could give a chance to show up my Capabilities, im a very Optimistic person when it Comes to Someones bisines or Company business i turn to treat a business as my business and willing to work hard and learn more i really need a room to grow in this company.
In my previous role as a Sales and Marketing at la-grantson international, I was responsible to close atleast 5 customers each day to set a good example towards new colleagues .increase in business renewals achieved. Despite being in a different industry, I am Confident that I can bring this level of success with me to your organisation and help Company Name build upon their reputation as one of the biggest names in industry,and willing to grow the sales within the company and give a Professional Customer Care Service i am Willing to go far with a new Company mission and believe that the right people they will know that I'm doing the best in my position as i work with passion all time i Can always give a positive results and Create a Positive Environment with Positive Attitude towards the Customers and Colleagues. Thank you for your time and consideration. I look forward to meeting with you to discuss my Application futhure. Yours sincerely,
Langalethu Ndlovu
LANGALETHU SIHLE NDLOVU
37 Chiltern court Cnr King Geoerge And Devilliers Street Johannesburg 2001
063******* **************@*****.***
OBJECTIVE
I Seek for New Challenge and work in Environment which Encourages And Help me to succeed And Grow Proffesional where i can utilize my skills Appropriate.
EXPERIENCE
AllStars Sportbet
5-10-2017 - 30-10-2019
Supervisor
Assuring the interia and the exteria of the shop is clean all time and do Checklist before shift begins. Helping in Manager's duties e.g Opening and Closing the shop,Switch alarm On and Off Phone calls and Emailing. Helping in doing EFT where it Necessary and do Turn Over,and attach all paper invoice and Send it to relavant department. Supervising staff members by making sure they On duty Accordingly and uniform is worn and Company Code of Conduct is followed.
Used of java to download adv.bet,fixing stucked printers,Network problem,and able to identify Sytem problem or Virus. Assisting admin to balance all cash up shit, balancing the recon for both shifts and able to identify shortages. La-grantson International
05-04-2017 - 30-09-2017
Sales and Marketing
Use to meet target using marketing System e.g law of Average,Sytem to Relate,Impulse Tools and 8 Successful business Work Ethics.
Able to see intrested customer using impulse Tools and quickly Close Application. Selling Account Card for customers which are unable to buy cash, help them to buy on Contracts. Stock Market College
20-01-2017 - 10-04-2017
Call Centre
Invite Customers Over the phone to Come and Learn On how to Trade shares Online. So they can make their own money on daily basis.
Giving Free Presentation to intrested Customers so they able to use trading System. Closing Customer Application Over the phone using Positive Energy. Supabet Sportbet
05-11-2012 - 26-06-2016
Cashier
Assuring my till point is always balanced.
Paying Out Winning tickets and Refunds to Customers. Helping more than 250 Customers and meet the target also helping them to book a bet Online. Helping Customers to Place Bet on Turf Sport Sytem, IS lotto System,Ced system and Aadvark Sytem. EDUCATION
Ukuthula High School
2009
Grade 11 Attempted matric
English
Zulu
Mathematics
Life Science
Life Orientation
Mathematics
Computer Literacy
Physical Science
SKILLS
Good communication in English and Other languages. Dealing with difficult Customers.
effective with computer e.g MS word,Excel,PowerPoint and Emailing Able to work in a fast paced Environment and work in a team also as individual. Ability to meet deadlines And Good Decisions Making Person. Ability to type fast and Accurate e.g 30 words in 1minute. Approachable & flexible,with polite and respectful personality. Team building,Coaching and Mentoring or Managing staff members and lead by example. LANGUAGE
English
Zulu
Xhosa
Sepedi
Xitsonga
Sesotho
Read-English, Zulu, Xhosa & Sesotho
Write-English, Zulu, Xhosa & Sesotho
INTERESTS
Reading Books.
Soccer Athletic.
Listening to radio and Watching Tv.
Surfing Internet.
Going to Gym.
PERSONAL DETAILS
Date of Birth : 06-12-1991
Marital Status : Single
Nationality : South African
REFERENCE
Tumelo Mngadi - "Allstars Spotbet"
Supervisor
Mpho ghadima - "La-grantson International "
Sales Supervisor
Devilde - "Supabets Sportbet "
Area Manager
Contact this candidate