Curriculum Vitae – Loyiso A. Jonase

Date of birth: 24 August 1975 ·

Email: adojwa@r.postjobfree.com ·Mobile:083-***-****, 021-***-****,

Address: ** ****** ******, ******, ******* Estate, Cape Town, Western Cape Province

PROFILE

I am a matured and ambitious male who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal-oriented individual who is always looking for a challenge to enhance my skills and knowledge, I like to interact with other people and adapt easily to different kinds of environment. I have good communication skills, telephone skills. I have since developed my desire in the hospitality industry to empower more knowledge. I am able to work with different culture people. I can speak isiXhosa, isiZulu and English fluently.

EDUCATIONAL BACKGROUND

EDUCATIONAL BACKGROUND

Year: 2018

Qualification: National Diploma in Human Resource Management (pending)

Institution: Damelin

Year: 2018

Qualification: Certificate in Human Resource Management

Institution: Damelin

Year: 2006

Qualification: Customer Service Management

Institution: University of South Africa (Unisa)

Year: 2003

Qualification: Diploma Tourism Management

Institution: Anchorlite College

Year: 1996

Qualification: Matric

Institution: Bodweni High School

Subjects: History, Biology, English, Xhosa and Agricultural Science

WORK EXPERIENCE

September 2018 – March 2021, HR Business Partner - Employee Relations, Vineyard Hotel, Cape Town

Accountability across the group together with the Group HR Manager to develop policy, systems, processes, guidelines to manage Labor Relations within the business.

Manage the implementation of Labor Relations policy, systems and procedures within the business.

Analyze and implement Employment Equity policy processes within the business and report on progress.

In conjunction with Group HR Manager, implement and report on CSI activities in the business.

Manage Labor Relations budget for Labor Consultants for the business.

Support line management in the departments, perform HR service tasks and ensure that company wide application of strategic and operational human resource processes and related activities.

Maintain positive employee relations and adhere to labor legislation, policies and procedures as per company employee handbook and code of conduct.

Represents company in CCMA and related matters.

WORK EXPERIENCE

December 2016 – December 2017, Duty Manager, Fairmont Zimbali Resorts 5 Star Hotel

Staff Training

Accountable for all Front Desk Managers (when Front Office Director is on days off or on leave)

Training and coaching staff when and where necessary

Resolving guests’ problems quickly and efficiently

Checking front desk report and occupancy levels

Ensuring all reservations have been taken correctly

Confirmation letters have been sent to guests, all information in confirmation letters is correct

Checking and responding to reservations and guest e-mails

Ensuring all e-mails for the day are answered

Making sure e-mails are answered within 24hrs

Checking arrivals for the next day to ensure all requests have been followed up on, and all rooms are allocated

Doing weekly arrivals list in detail for marketing, including all requests and memos

Updating and following up on deposit report twice a week

Checking all website reservation are updated, such as, bookng.com, expedia, hotel beds etc

Checking waitlist daily for any changes

Checking reservations filing is done

Doing weekly stationary ordering

Checking all rates and minimum stays are correct for peak periods

Updating Rates on Site minder

Responsible for Site Inspection

WORK EXPERIENCE

November 2014 – to December 2016, Self-employed at Eweqha Company, delivering sand and other building materials

Taking orders of materials through telephone calls

Accountable for cold canvassing or advertising of the company

Training and coaching staff when and where necessary

Resolving customer problems quickly and efficiently

Responsible for dispatching drivers to deliver orders

Ensuring all orders have been taken correctly and payments have been confirmed

WORK EXPERIENCE

September 2011 – to October 2014, Employee Relations Officer, Fairmont Zimbali Resorts, 5 star hotel

Managing industrial relations matters

Representing company at CCMA on all matters

Distributing and giving awareness on LRA and BCEA matters to management and employees

Creating policies and guidelines for line managers and staff

Conducting and implementing EAP (employee wellness/assistance program)

Monitoring performance management as and when necessary

Training line managers to conduct internal disciplinary hearings

Managing day to day work matters

Responsible for more than 300 employees and union management

Assisting training manager with orientation

Conducting EEA and BBBEE audits

Composing monthly reports on disciplinary matters

Monitoring the legislation changes and implement at work accordingly

Conducting grievances internally

Making sure that all staff have the policies and procedures and signed acknowledgement

Preparing work permits for international employees that join the company

WORK EXPERIENCE

August 2009 – September 2011, Assistant Manager Front Desk, Fairmont Zimbali Resorts, 5 star hotel

Staff Training

Accountable for all Front Desk Managers (when Front Office Director is on days off or on leave)

Training and coaching staff when and where necessary

Resolving guests problems quickly and efficiently

Checking front desk report and occupancy levels

Ensuring all reservations have been taken correctly

Confirmation letters have been sent to guests, all information in confirmation letters is correct

Scheduling employees shifts according to business of the day

Checking and responding to reservations and guest e-mails

Ensuring all e-mails for the day are answered

Making sure e-mails are answered within 24hrs

Checking arrivals for the next day to ensure all requests have been followed up on, and all rooms are allocated

Doing weekly arrivals list in detail for marketing, including all requests and memos

Updating and following up on deposit report twice a week

Checking all website reservation are updated, such as, bookng.com, expedia, hotel beds etc

Allocating rooms for guests and implementing all guests’ requests

Checking reservations filing is done

Doing weekly stationary ordering

Checking all rates and minimum stays are correct for peak periods

Updating Rates on Site minder

Responsible for Site Inspection

WORK EXPERIENCE

April 2008 – July 2009, Supervisor at uShaka Marine World in Durban Theme Park

Supervising 27 employees in my department

Reporting to manager and executive management

Responsible for a monthly budgets in the department

Motivating staff members for best performance

Providing efficient service to our guests visiting the theme park

Responsible for allocating employees in different positions within the theme park

Responsible for daily operations in my department

Arranging children’s birthday parties in the theme park

Attending management trainings as required by operations in the company

WORK EXPERIENCE

October 2006 – March 2008, Ramp Controller at Mango Airlines

Responsible for the safety of passengers boarding the aircraft

Managing the loading of bags at the cargo hold to make sure they reach to the destination flawlessly

Communicating with pilots prior to landing at airport

I was based at Durban International Airport which is now King Shaka International

Booking tickets for passengers

Customer liason at airport during any challenges experienced

Reporting to airport manager

SKILLS AND COMPETENCIES

Time management

Communication skills

Office administration

Service excellence

Hard working

Proactive

Professional

Telephonic skills

Computing Skills (Microsoft word, Excel, PowerPoint)

Flexible and Trustworthy

Friendliness

Public Relations

Decision Making

Leadership and Supervision

REFERENCE

Name: Miss Thobeka Yengwa

Designation: HR Practioner at Mongi Facilities Services

Contact number: 031-***-****/ 065-***-****/072-***-****

Name: Miss. Bongiwe Ndlovu

Designation: Executive Housekeeper at Fairmont Zimbali Resorts

Contact Number: 032-***-****/ 072-***-****

Email: adojwa@r.postjobfree.com

Name: Mr. Chad Siebritz

Designation: F&B Outlet Manager

Contact Number: +27-78-188-****

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