HR Business Partner - Employee Relations
Resume:
Curriculum Vitae – Loyiso A. Jonase
Date of birth: 24 August 1975 ·
Email: **********@*****.*** ·Mobile:083-***-****, 021-***-****,
Address: ** ****** ******, ******, ******* Estate, Cape Town, Western Cape Province
PROFILE
I am a matured and ambitious male who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal-oriented individual who is always looking for a challenge to enhance my skills and knowledge, I like to interact with other people and adapt easily to different kinds of environment. I have good communication skills, telephone skills. I have since developed my desire in the hospitality industry to empower more knowledge. I am able to work with different culture people. I can speak isiXhosa, isiZulu and English fluently.
EDUCATIONAL BACKGROUND
EDUCATIONAL BACKGROUND
Year: 2018
Qualification: National Diploma in Human Resource Management (pending)
Institution: Damelin
Year: 2018
Qualification: Certificate in Human Resource Management
Institution: Damelin
Year: 2006
Qualification: Customer Service Management
Institution: University of South Africa (Unisa)
Year: 2003
Qualification: Diploma Tourism Management
Institution: Anchorlite College
Year: 1996
Qualification: Matric
Institution: Bodweni High School
Subjects: History, Biology, English, Xhosa and Agricultural Science
WORK EXPERIENCE
September 2018 – March 2021, HR Business Partner - Employee Relations, Vineyard Hotel, Cape Town
Accountability across the group together with the Group HR Manager to develop policy, systems, processes, guidelines to manage Labor Relations within the business.
Manage the implementation of Labor Relations policy, systems and procedures within the business.
Analyze and implement Employment Equity policy processes within the business and report on progress.
In conjunction with Group HR Manager, implement and report on CSI activities in the business.
Manage Labor Relations budget for Labor Consultants for the business.
Support line management in the departments, perform HR service tasks and ensure that company wide application of strategic and operational human resource processes and related activities.
Maintain positive employee relations and adhere to labor legislation, policies and procedures as per company employee handbook and code of conduct.
Represents company in CCMA and related matters.
WORK EXPERIENCE
December 2016 – December 2017, Duty Manager, Fairmont Zimbali Resorts 5 Star Hotel
Staff Training
Accountable for all Front Desk Managers (when Front Office Director is on days off or on leave)
Training and coaching staff when and where necessary
Resolving guests’ problems quickly and efficiently
Checking front desk report and occupancy levels
Ensuring all reservations have been taken correctly
Confirmation letters have been sent to guests, all information in confirmation letters is correct
Checking and responding to reservations and guest e-mails
Ensuring all e-mails for the day are answered
Making sure e-mails are answered within 24hrs
Checking arrivals for the next day to ensure all requests have been followed up on, and all rooms are allocated
Doing weekly arrivals list in detail for marketing, including all requests and memos
Updating and following up on deposit report twice a week
Checking all website reservation are updated, such as, bookng.com, expedia, hotel beds etc
Checking waitlist daily for any changes
Checking reservations filing is done
Doing weekly stationary ordering
Checking all rates and minimum stays are correct for peak periods
Updating Rates on Site minder
Responsible for Site Inspection
WORK EXPERIENCE
November 2014 – to December 2016, Self-employed at Eweqha Company, delivering sand and other building materials
Taking orders of materials through telephone calls
Accountable for cold canvassing or advertising of the company
Training and coaching staff when and where necessary
Resolving customer problems quickly and efficiently
Responsible for dispatching drivers to deliver orders
Ensuring all orders have been taken correctly and payments have been confirmed
WORK EXPERIENCE
September 2011 – to October 2014, Employee Relations Officer, Fairmont Zimbali Resorts, 5 star hotel
Managing industrial relations matters
Representing company at CCMA on all matters
Distributing and giving awareness on LRA and BCEA matters to management and employees
Creating policies and guidelines for line managers and staff
Conducting and implementing EAP (employee wellness/assistance program)
Monitoring performance management as and when necessary
Training line managers to conduct internal disciplinary hearings
Managing day to day work matters
Responsible for more than 300 employees and union management
Assisting training manager with orientation
Conducting EEA and BBBEE audits
Composing monthly reports on disciplinary matters
Monitoring the legislation changes and implement at work accordingly
Conducting grievances internally
Making sure that all staff have the policies and procedures and signed acknowledgement
Preparing work permits for international employees that join the company
WORK EXPERIENCE
August 2009 – September 2011, Assistant Manager Front Desk, Fairmont Zimbali Resorts, 5 star hotel
Staff Training
Accountable for all Front Desk Managers (when Front Office Director is on days off or on leave)
Training and coaching staff when and where necessary
Resolving guests problems quickly and efficiently
Checking front desk report and occupancy levels
Ensuring all reservations have been taken correctly
Confirmation letters have been sent to guests, all information in confirmation letters is correct
Scheduling employees shifts according to business of the day
Checking and responding to reservations and guest e-mails
Ensuring all e-mails for the day are answered
Making sure e-mails are answered within 24hrs
Checking arrivals for the next day to ensure all requests have been followed up on, and all rooms are allocated
Doing weekly arrivals list in detail for marketing, including all requests and memos
Updating and following up on deposit report twice a week
Checking all website reservation are updated, such as, bookng.com, expedia, hotel beds etc
Allocating rooms for guests and implementing all guests’ requests
Checking reservations filing is done
Doing weekly stationary ordering
Checking all rates and minimum stays are correct for peak periods
Updating Rates on Site minder
Responsible for Site Inspection
WORK EXPERIENCE
April 2008 – July 2009, Supervisor at uShaka Marine World in Durban Theme Park
Supervising 27 employees in my department
Reporting to manager and executive management
Responsible for a monthly budgets in the department
Motivating staff members for best performance
Providing efficient service to our guests visiting the theme park
Responsible for allocating employees in different positions within the theme park
Responsible for daily operations in my department
Arranging children’s birthday parties in the theme park
Attending management trainings as required by operations in the company
WORK EXPERIENCE
October 2006 – March 2008, Ramp Controller at Mango Airlines
Responsible for the safety of passengers boarding the aircraft
Managing the loading of bags at the cargo hold to make sure they reach to the destination flawlessly
Communicating with pilots prior to landing at airport
I was based at Durban International Airport which is now King Shaka International
Booking tickets for passengers
Customer liason at airport during any challenges experienced
Reporting to airport manager
SKILLS AND COMPETENCIES
Time management
Communication skills
Office administration
Service excellence
Hard working
Proactive
Professional
Telephonic skills
Computing Skills (Microsoft word, Excel, PowerPoint)
Flexible and Trustworthy
Friendliness
Public Relations
Decision Making
Leadership and Supervision
REFERENCE
Name: Miss Thobeka Yengwa
Designation: HR Practioner at Mongi Facilities Services
Contact number: 031-***-****/ 065-***-****/072-***-****
Name: Miss. Bongiwe Ndlovu
Designation: Executive Housekeeper at Fairmont Zimbali Resorts
Contact Number: 032-***-****/ 072-***-****
Email: *******.******@********.***
Name: Mr. Chad Siebritz
Designation: F&B Outlet Manager
Contact Number: +27-78-188-****
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