Emergency Management Receptionist
Resume:
PERSONAL STATEMENT
I am a responsible, patient and very adaptive professional with a wide range of experience in customer service, administration, security, and sales. I also have excellent communication and organization skills. I am a disciplined and responsible true professional and I am eager to take on new challenges in my career.
PERSONAL DETAILS
Full Name
Serah Wanjiru Njoki
Gender
Female
Nationality
Kenyan
Date of Birth
31 – January - 1993
Languages
English, Swahili and Arabic
****************@*****.***
Mobile#
CORE COMPETENCIES
●Strong and well thought through decision making skills.
●People oriented, adaptive and able to work effectively and efficiently under pressure with minimum supervision.
●Skilled in planning, organizing, monitoring, reporting and presentation.
●Excellent communication skills with people at all organizational levels.
●Computer literate: skilled in Microsoft office (Word, Excel, PowerPoint).
●Fluent in English and moderate in Arabic.
QUALIFICATION / TRAINING
Women in Leadership Inspire Academy 2021
Highfield Learning Centre
Certification in Food Safety Level 1
●Safe handling and storage of food. Personal Hygiene. Food pests and control. Cleaning and disinfection.
●Microbiological hazards. Food poisoning and its control. Contamination hazards and controls.
Federal Emergency Management (FEMA)
2020
Certification in the role of voluntary agencies in emergency management.
●Certifications in implementing critical infrastructure security and resilience.
●Certification in active shooter (what you can do).
ICON Training Centre (Qatar)
2019
Certification in Secretary and Administration.
Ministry of Interior (Qatar)
2019
Security licences.
Kabete Technical College (Kenya)
2014
Certificate in Life skills and Promoter (LISP)
St Mary’s College (Kenya)
2012
Certificate in computer skills (Excel, Word, PowerPoint).
EMPLOYMENT
1June 2021-present
2018 to May 31,2021
METRO FITNESS CENTER LADIES[TEMPORARY]
Job Title-Receptionist/Cashier
My responsible is clerical as well secretarial functions
Maintaining the filling document to any Receptionist task given
. Dealing with daily sales and keeping the record as well as reaching certain sales goals every day.
Keeping the inventory records for each machinery and equipment
AL FURSAN SECURITY SERVICES, DOHA QATAR
Ezdan Mall
Customer services agent/reception, answering phone calls in response to customer enquiries. Issuing stationery and maintaining an adequate inventory of all office supplies. Preparing and updating weekly reports for shop sales and management. Handling guest inquiries and complaints, monitoring mall facilities and organizing documentation.
Liverpool John Moore University
Reception duties, ensuring visitors, staff and students comply with Etherize. Answering calls and transferring to specific departments, inspecting, and setting up classrooms for students prior to commencing studies. Assisting the students to log on to the university IT system. Escorting guests to administration and scheduled meetings.
Al Fursan Main Office
Duties at main reception handling enquiries and security staff. Ensuring that all sites were manned as per client requirements.
Jan 2017 to Oct 2017
Arizona Hotel, Mombasa Kenya
Duties at reception answering all incoming calls and re-routing them to the relevant parties. Meet and greet visitors ensuring they sign in and are inducted to the hotel procedures. Photocopying and filing, ensuring the reception is always made presentable. Report any incidents to management.
June 2014 to May 2016
Melloniah Apartments
Duties: front desk, reception, registering and checking in guests, conforming all relevant guests’ information, handling complaints and requests, verifying guest payments, issuing keys and assisting guests to rooms. Reviewed guests account during checking out and collected feedback from guests.
HOBBIES & INTERESTS
Travelling.
Volleyball
Volunteering
Swimming (learner)
Reading
Keeping Fit
REFERENCES
Available on request
Contact this candidate