Customer Service Representative
Resume:
Jurglyn Marc Y. Bangayan
Bldg. * Unit *** Urban Deca Homes Tisa, Cebu
Contact Number: 092*-***-****
Email Address: ************@*****.***
SUMMARY
A college graduate in Psychology from the University of San Carlos who is currently working as a free-lancer in video editing and filming. Can present a high quality output and can handle multiple projects simultaneously. Has great knowledge on how to deal with clients and has improved interpersonal skills. Able to find solutions and alternatives in hectic situations.
EDUCATIONAL BACKGROUND
Tertiary (2015 – 2019)
Course : Bachelor of Science in Psychology
School : University of San Carlos
Campus Address : Gov. M. Cuenco Ave, Cebu City, 6000 Cebu Secondary (2014 – 2015)
School : University of San Carlos
Campus Address : J. Alcantara St., Cebu City, 6000 Cebu Primary (2010 - 2011)
School : University of San Carlos
Campus Address : J. Alcantara St., Cebu City, 6000 Cebu WORK EXPERIENCE
Customer Service Representative
Teleperformance IT Park
- taking practice calls
- evaluating live calls
- practice booking a car,hotel and flight reservation
- practice changing and cancelling a car, hotel and flight reservation
- knowledge on GDS commands and formats
Social Media Handler/ Content Creator
Deadways Clothing
- provide videos and photos for content
- take product focus shots
- edit photos and videos
- create captions for posting
- share concepts and ideas for posting
Legal Assistant (OJT)
Redland Properties Inc.
- filling requirements
- scouting for employees
- updating files and permits
- encoding data and information
- orientation for guidelines and regulations
CO – CURRICULAR ACTIVITIES
University of San Carlos, Psychology Friendship Day, Videographer – February 2018
University of San Carlos, Team Building Seminar, Facilitator - February 2018
University of San Carlos, photographer/videographer/editor in The Psyche Publications SEMINARS/ ORIENTATIONS ATTENDED
University of San Carlos, Industrial-Organizational Psychology Forum – September 2017
Conducted a Leadership Training Seminar for BEC - Youth Minglanilla - March 2018
University of San Carlos, Social Psychology Sessions – October 2018
University of San Carlos, Counseling Seminar – January 2019 CHARACTER REFERENCES
Ms. Sealtiel Marieh C Ardon
CSR-Teller
Metropolitan Bank and Trust Company
Mr. Justin S. Macias
Marketing Professional
Toyota Cebu City - MJ Cuenco
Mr David Arthur E. Colegado
Multimedia Producer
Medspecialized Inc
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