Pretoria Dental Receptionist

CURRICULUM VITAE SUMMARY

Name: Juanita Grobler Suitable Job Title: Receptionist,

Administrator, PA, HOD

Contact number: 083******* Birth Date: 8 June 1973 Email address: ***************@*****.*** Physical Disability: No Availability: Immediately

Education Summary:

Senior Certificate: Unitas High School

(Welkom)

Industry Experience:

Dental HOD Dental Receptionist Theatre Administrator Medical Receptionist Ward PA

Administrative Clerk,

Query Consultant

Senior Clerk / PA

Computer Software Experience:

MS Office, Internet, Outlook,

Express

Med-e-Mass (ME+), Intranet,

Sigma, GRV

MASS

Company Database Publisher

Health Bridge, Switch, Share

Point

Employment History:

Start - End Term Company

Name

Job Title

1 Sept 2007 - 28 July 2020 Permanent Medicross

Constantia

Park

Dental

Receptionist

& Dental

HOD from

2014

1 Sept 2004 - 31 July 2007 Permanent Medicross

Constantia

Park

Theatre

Administrator

1 Nov 2002 - 31 Aug 2004 Permanent Medicross

Constantia

Park

Medical

Receptionist

1 Sept 2002 - 18 Oct 2002 Temp Pretoria East

Hospital

Ward PA

Aug 2000 - July 2002 Permanent Wacc Group

Administrators

& True Mark

Financial

Services

Administrative

Clerk, Query

Consultant &

Senior Clerk /

PA

CURRICULUM VITAE DETAILED

Juanita Grobler

(Private &Confidential)

PERSONAL INFORMATION

Title: Miss

Name: Juanita

Surname: Grobler

Contact Number: 083*******

Email Address: ***************@*****.***

Identity No: 730**********

Birth Date: 8 June 1973

City: Pretoria

Home Language: Afrikaans

Second Language: English

Marital Status: Single

Dependants: None

Health: Excellent

Physical Disabilities: No

EMPLOYMENT PREFERENCES

Suitable Job Title: Receptionist, Administrator, PA,HOD Currently Employed: No

Availability: Immediately

STRENGHTS & WEAKNESSES

Strengths: - I can work hard and I can work on

my own and in a team

– Friendly, Loyal,Positive attituide and

Professional

- Team Player, I meet deadlines

- Well Organized and I can work under

pressure

- Efficient, Attention to detail

- Take pride in my work

- Strong personality, leadership skills

- Fairness to all.

- Honesty

Weaknesses: - I will do everything myself to

ensure all is done correctly than to

delegate.

ACHIEVEMENTS & AWARDS

Year – 2001: How to work more Efficiently

workshop

Year – 2006: Netcare - Maximize Performance

Year – 2010: Netcare – Management

Development Programme

Year – 2010: Diamond Hill Training - Occupational

Health, Safety and Environmental

Management Workshop

Year – 2011: Diamond Hill Training – Basic Fire

Workshop

Year – 2011: Diamond Hill Training – Evacuation

Leader Workshop

Year – 2011: Diamond Hill Training – Safety

Representative Workshop

Year – 2017: Medicross – ISO 9001:2015

Implementation Training

Year – 2018: Netcare / Medicross – Customer

Service Training

Year – 2020: BSI – Virtual training attended -

Occupational

Health and Safety Management

System (OH&S MS)

Internal Auditor Training Course

(ISO45001)

Year – 2021: BSI – Certificate of Achievement -

ISO 45001:2018 Internal Auditor

Exam (have not worked practically

as an Internal Auditor)

SECONDARY EDUCATION

Highest Level Completed: Senior Certificate – Grade 12 Name of Institution: Unitas High School (Welkom)

Type of Institution: High School

Date Completed: 1991

Subjects: Afrikaans

English

South Sotho

Geography

Accountancy

Needlework

Activities (High School): Editorial staff of the school paper – Unikum in 1990

Member of the “Ring of Brass”

Orchestra 1987 - 1989

SOFTWARE LEVEL & NAME

Intermediate: MS Office

Advanced: Med-e-Mass (ME+), Intranet,

Sigma,GRV

Advanced: MASS

Intermediate: Publisher

Advanced: Health bridge, Switch, Share Point

EMPLOYMENT HISTORY

EMPLOYER 1:

Job Type: Permanent

Period Employed: 1 Sep 2007 – 28 July 2020

Company Name: Medicross Constantia Park

Industry Type: Healthcare (Clinic)

Position / Title: Dental Receptionist 1 Sept 2007 - Feb 2014

Dental HOD from March 2014 – 28

July 2020

Reason for Leaving: Career Prospects

Job Description & Duties:

– Perform pre-credit control, telephonic and when patient arrive, ensure there is no outstanding money

– Ensure that billing is done correctly on ME+

– Determine the availability of clinic practitioners

– General administration and filing

– Controlling Stationary

– Print MCR per patient and ask all relevant questions regarding COVID – 19

– Cash up on ME+ and on Nedbank Cash on line according to SOP

– Arranging and attending monthly Dental meetings

– Attending HOD monthly meetings

– Apply customer care principles to patients and colleagues with the values of – Care, Dignity, Participation, Truth and Passion

– Work as part of a team with spirit, honesty and fairness

– Preparing Debriefing sessions with department for feedback

– Verify patients on system via MSV or Web desk as a confirmation the patient is still on a medical aid

– Core Standards implemented and participate in Audits

– Distributing SOP's in Dental department and ensure the applicable assessments are done

– Distributing Quality Notifications in Dental Department

– Capturing Cerec invoices on 2 systems and balance to a Statement on month end

– Created Internal telephone extensions, birthdays and contact numbers of all staff

– Prepared and maintained Rosters, banked hours, year planners, leave planning and reconciliation of leave for dental staff (8 Dental assistants and 4 Receptionists)

– Preparing and maintain Service Records as per manufacturer requirements

– Control and Maintain all Fire Equipment and MSDS (Material Safety Data Sheet) as per checklists

– Control the Maintenance and Repair of Dental equipment

– Arranging and Maintain inspections on X-Ray units and Phantom with Gendent SA as per Service Record Schedule

– Preparing Dental Monthly Reports for month end, capture on Share Point to meet deadlines

– GRV Dental and Pharmacy

– Maintained SLA's (Service Level of Agreement)

– As HOD I was the Waste Manger of the Dental Department

– Arranging dates on year planner and in-service training for Dental assistants to attend BLS and MOCK CPR courses

– Arranging and attended EPD's (Enhance Performance Development) and update Job Description for the Dental Staff

– Maintained QIP's (Quality Improvement) every six months

– Attended and Maintain ISO 9001:2015 Implementation training and require – Risk Assessments, SHEQ Assessments, Internal and External document control and all Checklists to be kept up to date and according to the standards

– Responsible for collecting Social Club money and Personal Telephone money

– Prepared and Maintained Assets in the Dental Department every six months

– Participate as part of a Panel for interviews for all departments Reference Name: Estelle Claassen – 012-***-****

Reference Job Title: Business Manager

Reference Email: *******.********@*********.**.**

EMPLOYER 2:

Job Type: Permanent

Period Employed: 1 Sept 2004 – 31 July 2007

Company Name: Medicross Constantia Park

Industry Type: Healthcare Clinic

Position / Title: Theatre Co Ordinator

Reason for Leaving: Moved to Dental Department

Job Description & Duties:

– Controlling of the stationary

– Maintain and keep equipment clean

– Responsible regarding inquiries relating to accounts, patient care and satisfaction

– Implementation of Policies and Procedures

– Arranging appointments for the Theatre Manager

– Attend and Participate in Meetings and in service training

– Assist in Theatre ward

– Responsible for pre admission, authorisation and billing on MASS of patients accounts

– General administration and filing

– Responsible for Debtor and Credit Controlling

– Arranging quotes and responsible for functions

– Responsible for reporting to Unit Manager regarding – End of Day, Weekly, Monthly and Stock Take totals

– Responsible to adhere to legislation (DOH)

– Responsible for collecting Social Club money with Unit Manager, controlling float and petty cash

– Assist with billing of procedures done for outsourced Anaesthetists

– Relevant knowledge of CPT4 and ICD 10 codes

– Responsible for contacting Ampath for collection of Histology

– Responsible to manage expiring dates of supplies Reference Name: Estelle Claassen - 012-***-****

Reference Job Title: Business Manager

Reference Email: *******.********@*********.**.**

EMPLOYER 3:

Job Type: Permanent

Period Employed: 1 Nov 2002 – 31 Aug 2004

Company Name: Medicross Constantia Park

Industry Type: Healthcare Clinic

Position / Title: Medical Receptionist

Reason for Leaving: Moved to Theatre

Job Description & Duties

– Booking patient via telephone and walk in patient with relevant Doctors (8 Doctors)

– General administration and filing

– Responsible to assist patients with inquiries regarding outstanding accounts

– Ensure to answer telephone and transfer correctly to next departments

– Ensure the availability of practitioners

– Responsible to handle emergencies effectively by accompany patient to the Treatment Room Area

– Responsible that the waiting area is neat at all times

– Participate in monthly meetings

– Responsible to capture procedures from MCR to MASS

– Responsible to adhere to Doctors requests regarding patients or files

– Receive new and established patients with Care, Dignity, Participation, Truth and Passion

Reference Name: Estelle Claassen – 012-***-****

Reference Job Title: Business Manager

Reference Email: *******.********@*********.**.**

EMPLOYER 4:

Job Type: Temp

Period Employed: 1 Sept 2002 – 18 Oct 2002

Company Name: Netcare - Pretoria East Hospital

Industry Type: Healthcare (Private Hospital)

Position / Title: Ward PA

Reason for Leaving: Permanently employed at Medicross Constantia Park

Job Description & Duties:

– Responsible to compile the bed lists per day

– Answering of the phones and transfer to correct wards

– General administration and filing

– Responsible to receive patients in ward, accompany patient to relevant room Reference Name: Corné Bekker

Reference Job Title: HR Officer

Reference Email: No information

Reference Land line No: 012-***-****

EMPLOYER 5:

Job Type: Permanent

Period Employed: Aug 2000 – July 2002

Company Name: WACC Group Administrators / True

Mark Financial Services

Industry Type: Financial institution (Micro Lending) Position / Title: Administrative Clerk, Query

Consultant & Senior Clerk / PA

Reason for Leaving: Retrenched

Job Description & Duties:

– Responsible for Broker support via telephone

– Client Service assist with feedback regarding remaining instalments of loan

– Assist on switchboard of company

– Responsible to capture transfer reports for payout of loans

– Received training regarding ID fraud

– Responsible to confirm banking details of clients with relevant institutions

– General administration and filing

– Responsible to assist Admin Manager with Personnel Liaisons: Salaries, UIF, Leave, Reconciliation commission statements and Time Sheets

– Assist with Special Project entailed reconstructing the whole database and reconciling to payments made and received

Reference Name: Louise Hekma – 083-***-****

Chris Hatting - 083-***-****

Simone Fraquelli - 083-***-****

Reference Job Title: Managers

Reference Email: No information

Reference Land line No: No information

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