Front Desk Office

Raj Horizon,

Flat no: ****, “A”wing

Ramdev Park road,

Medetiya Nagar,

Mira Road (East)

(M): +91-876*******

Mr.Sangyenorbu.A.Lama (Sherpa)

*****************@*****.***

Career & Skills Objective:

To work in a competitive hospitality environment with an opportunity to grow where I can put in my hard and sincere efforts to achieve the ultimate goal of the Organization.

Disciplined, creative, Diligent, dedicated and expert in mass interaction, strong interpersonal skills, communication ability to prioritize, highly detail-oriented with the ability to multi-tasking, Competency in resolving complex problems with strong analytical skills, Able to work in a very busy and demanding environment with professionalism and a positive results driven outlook, Strong attention to detail, excellent guest service skills, phone presence and professional demeanor, Ability to identify critical issues quickly and accurately, Ability to use basic office equipment including copier, printers, internet . Work Experience:

Ramada Hotel and Convention Centre, Powai. Department: Front Office (Guest Service Associate). Date of Joining: 11th June 2018.

To answer the telephone calls and to keep a track of the in-house activities like giving information regarding the availability of the rooms and making reservations based on it.

To maintain up to date knowledge on the current services that are being offered and make sure that this information is conveyed to the customers in an effective way.

To ensure that the rooms have been allocated properly, hand over the keys to them and ensure that all the registration and check in procedures have been followed as per the given standards.

To enter all the relevant guest related information, so that it can be retrieved in case there is a requirement, and to maintain and update the accounts and post them accurately.

At the time of check-in or over the call of guest I try to upsell the next category rooms so that would generate more revenue to the hotel.

At the time of check-in provide information about hotel service and offers to the guest.

Coordinating with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work.

Performs guest transactions on front desk computer system, utilizing hotel PMS (Property Management System).

Perform other duties as assigned.

Provides quality service for guests in an efficient, professional and courteous manner.

Takes ownership of guest complaints and provides prompt solutions within scope of authority.

Completes shift checklist.

Monitors front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary.

Taking ownership of every guest request and consistently handling them in a customer focused manner, with prompt attention to detail and personal recognition.

Processing wake up calls.

Handling day to day cash and converting foreign exchange currency.

Arranging and coordinating with transportation department for hotel car.

Updating member points in wydham portal.

Getting calls from guest for decorating room and providing them with decoration package and coordinating with housekeeping for decoration of rooms.

Prepare bills and present them to guest at the time of the guest’s departure settle all bills on departure. ADITIONAL SKILLS:

Performs monthly audit and annual audit for the hotel. Recognizing:

Attain positive comments from guest in an online portal like TRIP ADVISOR. Training:

Taj Mahal Palace, Mumbai Department: Learning and development. Commencement Date: 16th January, 2017 to 10th July 2017.

Recognizing Excellence – I use to make presentation of the employee who has been recognized by the guest.

Stratification- I have learn to summarized the customers negative feedback which is extracted from medallia and filling the checklist for particular department

I was part of organizing team and volunteered as well in Guest Engagement Workshop.

Star Awards – part of organizing team.

Academic Highlights:

COURSE SCHOOL/COLLEGE CGPA / % YEAR

MSC HTM

Department of Allied Hospit ality

Studies WGSHA, Manipal

7.27/ 10

2017

B. Com

Sydenham College of Commerce

and Economics

50%

2015

H.S.C

Sydenham College of Commerce

and Economics

60.50%

2011

S.S.C

Shailendra Education Society

52.30%

2009

Computer Literacy:

Computer Basic

MS Office & Excel

Internet & E-mail

Hobbies & Interests:

Listening Music.

Dancing

Cricket

Personal Details:

Name : Mr.Sangyenorbu.A.Lama (Sherpa)

Date of Birth : 15

th

May1992

Sex : Male

Marital Status : Single.

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