Assistant Receptionist
Resume:
MICAYLA OLIVIER
Sales assistant
PROFILE
I first started working as a Property sales assistant in 2014, and almost immediately felt impassioned with liaising with customers and building a strong relationship with them, by dedicating myself to welcoming customers and providing comprehensive service with sales. I am very focused on maximizing business success by capitalizing on sales and service opportunities.
Currently, I am the sales assistant to a Logistics company, where I can deliver exceptional customer service by quoting our clients and providing quotes to the sales consultants internally for them to quote their clients as well. This line of work involves building long-term client relationships. I also have many dealings in client queries and i am comfortable and capable of finding solutions to the problems at hand and to close the queries accordingly. I assist the accounts department with the reconning of accounts by providing information pertaining to quotations provided to clients to the accounts team, to tie up any loose ends on an accounting perspective.
I've been at this company for almost 4 years, and I feel ready to take my career to the next level, so that why I am currently looking for a new opportunity.
This position seems like a great opportunity to advance the skills I just talked about, and continue building my career and challenging myself.
CONTACT
PHONE:
EMAIL:
*******.**********@*****.***
HOBBIES
Photography
EDUCATION
Hoerskool Kempton
2005 – 2010
WORK EXPERIENCE
Afritrek Logistics, Sales Assistant
September 2017– Current
Functioned as backup in areas of sales, support, and services.
Responsible for offering quotes via telephone, and on email to current and prospective clients.
Referred customers to various services by evaluating needs and providing recommendations.
Served customers with knowledgeable, friendly support at every stage of the process to ensure the costing is satisfactory to the customer.
Assisted customers with prompt and polite support in-person and via telephone.
Liaised with customers, management, and sales team to better understand customer needs.
Adhered to social distancing protocols and always wore mask or face shield.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Worked closely with operations to maintain optimum levels of communication to effectively and efficiently complete deliveries and collections.
Negotiating business on behalf of the company.
Kept reception area clean and neat to give visitors positive first impression.
Received and routed business correspondence to correct departments and staff members.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit, and directed to specific offices.
Sorted, received, and distributed mail correspondence between departments and personnel.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Routed incoming mail and messages to relevant personnel without delay.
CLE Properies, Sales Assistant
February 2015–September 2017
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Prepared properties for open houses by educating sellers, setting up posters to increase appeal of first impressions.
Scheduling property tours and answering questions about advertised properties.
Generated leads for sales and rental properties through cold calls and referrals.
Examined homes for client arrivals after planning open-house events and showings.
Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Obtained all necessary signatures on the listing agreement.
Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
Staged homes for optimum showings and photography.
Kept detailed list of local properties in Propertyware, continuously updating data to stay knowledgeable on markets and possible sales.
Pull online property profiles.
Wheel Collison Management,Receptionist
January 2012– February 2015
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Answered telephone calls to field inquiries from clients, and Panel beaters seeking information.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit, and directed to specific offices.
Sorted, received, and distributed mail correspondence between departments and personnel.
Collected, sorted, distributed, and sent mail and packages.
Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote safe working environment.
Worked flexible hours, weekend, and holiday shifts.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness, and willingness to help wherever needed.
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