Claims Support specialist, Data Capturer, Debt Collector
Resume:
CURRICULUM VITAE
OF
DAYNE JODAN DAVID
INFORMATION SUPPLIED BY APPLICANT
PERSONAL DETAILS
FULL NAMES
I.D NUMBER
:
DAYNE JODAN DAVID
HOME LANGUAGE
:
ENGLISH
OTHER LANGUAGES
:
AFRIKAANS
NATIONALITY
:
SOUTH AFRICAN
DRIVERS LICENCE
:
CODE 8
FORM OF TRANSPORT
:
OWN CAR/ FAMILY/ LIFT CLUB
RESIDENTIAL AREA
:
LENASIA SOUTH
CONTACT DETAILS
:
ALTERNATIVE CONTACT NO.
:
GENERAL INFORMATION
SALARY REQUIRED
:
NEGOTIABLE
NOTICE PERIOD
:
1 Month
SECONDARY EDUCATION
SCHOOL ATTENDED
:
LENASIA SOUTH SECONDARY SCHOOL
HIGHEST STANDARD PASSED
:
MATRIC
YEAR
:
2008
SUBJECTS
:
ENGLISH
AFRIKAANS
MATHEMATICS
PHYSICAL SCIENCE
ACCOUNTING
BIOLOGY
LIFE ORIENTATION
COMPUTER LITERACY
IceVZero
AVAYA (Phone Software)
LASERFICHE
PHA PROGRAMME
Q&A PROGRAMME
DEBTCOL
EXCALIBUR III
MICROSOFT WORD
MICROSOFT EXCEL
INTERNET
EMAIL / OUTLOOK
OTHER COURSES
FAMILY HEALTHCARE COURSE
FIRST AID COURSE
TIME MANAGEMENT COURSE
BASIC FIRE TRAINING COURSE
EMPLOYMENT HISTORY
Europ Assistance SA
DATES OF EMPLOYMENT: November 2020 - Current
LAST POSITION HELD: Claims Support / Data Capturer
DUTIES
Working with stale approvals
Handling queries from service providers or management to MHG
Processing of claims that require reversals
Completing change requests for system enhancements
Monitoring or claims roles
Batching claims to MHG for payment
Working on spreadsheets from service providers who are querying claims
Inspecting invoices for any errors and /or duplicate information / claims
Assisting with SP recons
Gems scheme rates testing
Assisting manager with urgent tasks,
Assisting new staff members understand the system and procedures of processing claims
Assisting assessors on rectifying errors on processed claims
Attending to Adhoc tasks assigned to me
Assisting with post authorization requests from service providers
Taking phone calls from service providers and Medical aid members
DATES OF EMPLOYMENT: March 2017 - Current
LAST POSITION HELD: Claims Handler (Gems Medical Aid Claims)
DUTIES
Capturing of medical aid claims from email documents to IceVZero system for assessing,
Ensuring claims are captured within 48hours
Working on spreadsheets from service providers who are querying claims
Inspecting invoices for any errors and /or duplicate information / claims
Assisting with SP recons
Gems scheme rates testing
Assisting manager with urgent tasks,
Assisting new staff members understand the system and procedures of processing claims
Assisting assessors on rectifying errors on processed claims
Achieving a daily target of 95 or more claims captured in a day
Attending to Adhoc tasks assigned to me
Assisting with post authorization requests from service providers
Taking phone calls from service providers and Medical aid members
CONTACT PERSON: Roxanne Morrison – 011-***-**** / 9000
DATES OF EMPLOYMENT: October 2016 – March 2017
LAST POSITION HELD: Full Case Manager
DUTIES
Arranging roadside and home assistance
Appointing, Authorizing and Dispatching the relevant service providers
Dealing with telephonic queries
Responding to Inbound and Outbound calls
Working on the iceVzero, EA Index and Avaya systems
CONTACT PERSON: Emmerentia Magalhaes - 011-***-****
Zul-Kifl Peterson - 011-***-****
REASON FOR LEAVING: Moved to a new department
Old Mutual Group Schemes
DATES OF EMPLOYMENT: September 2015 – July 2016
LAST POSITION HELD: Financial Advisor
DUTIES
Giving Financial advice to individuals
Sales of insurance products
Prospecting
Maintaining client database
Scheduling meetings
Analysis of client’s financial status and needs
Planning
General Admin duties
CONTACT PERSON: BIANCA
CONTACT NUMBER: 082-****-***
R.M.S SPARES
DATES OF EMPLOYMENT: FEBRUARY 2014 – SEPTEMBER 2014
LAST POSITION HELD: COUNTER SALES & STOCK CONTROLLER
DUTIES
SALES OF AUTOMOBILE SPARE PARTS
SCHEDULED STOCK TAKING
LIASION WITH CLIENTS
TELEPHONICALLY REGARDING QUOTES
ORDERRING OF STOCK
CONTACT PERSON: EMMANUEL
CONTACT NUMBER: 076-***-****
REASON FOR LEAVING: TEMPORARY POSITION
NORTON LAMBRIANOS ATTORNEYS
DATES OF EMPLOYMENT: AUGUST 2011 – DECEMBER 2013
LAST POSITION HELD: DEBT COLLECTOR/ CREDIT CONTROLLER
(CALL CENTRE AND BACK OFFICE)
DUTIES
DEBT RECOVERY FOR NEDBANK CREDIT CARDS AND ACKERMANS ACCOUNTS
USE OF DEBTCOL AND EXCALIBUR III, (COMPANY SOFTWARE PROGRAMME),
PHONING DEBTORS FOR PAYMENT RECOVERIES
FOLLOWING UP OF PAYMENTS & REQUEST LETTERS TO BE SENT
INFORMING DEBTORS OF OUTSTANDING DEBT
UPDATING DEBTORS INFORMATION AND MAKING NOTES ON SYSTEM, ON A DAILY BASIS
HELPING DEBTOR'S WITH QUERIES
REQUEST TRACING OF DEBTORS WHO ARE UNCONTACTABLE OR REFUSE TO PAY DEBT
SENDING DOCUMENTS TO DEBTORS UPON THEIR REQUEST VIA FAX AND/OR EMAIL
CONFIRMING EMPLOYMENT OF DEBTORS, IF PLACE OF EMPLOYMENT IS KNOWN
LIASING WITH DEBT COUNCILLORS
ENSURING DEBTORS ARE AWARE OF LEGAL IMPLICATIONS DUE TO NON OR PARTIAL PAYMENTS OF DEBT
ANALYSING DEBTOR'S INCOME AND EXPENDITURE TO OBTAIN REPAYMENTS OF DEBT
TRACING OF UNCONTACTABLE DEBTOR'S
NEGOTIATING SUITABLE REPAYMENTS OF DEBT
CONTACT PERSON: TARRON ANDERSON
CONTACT NUMBER: 084-***-****
REASON FOR LEAVING: RETRENCHED
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