CURRICULUM VITAE OF MKOSI MXWAYO

NAME MKOSI SURNAME: Mxwayo

DATE OF BIRTH: 1973/05/11

GENDER : MALE

NATIONALITY: SOUTH AFRICAN

ADRESS : Hostel 2 Block D

Room6a Sebokeng 1983

CONTACT NO: 011*******/078*******

DATE OF BIRTH: 1973/05/11

ID NO : 730**********

MARITAL STATUS MARRIED

NATIONALITY SOUTH AFRICAN

DRIVERS LICENCE: CODE C1

HOBBIES : Soccer, and reading news papers

PROFILE

.I AM SELF MOTIVATED CUSTOMER SERVICE Inspector, HARDWORKING MALE WHO IS CURRENTL DOING FARE REVENUE AUDIT AT PRASA AND DOING VERY WELL IN A TEAMWORK .I POSSES A GOOD COMMUNICATION,PRESENTATION AND LEADERSHIP SKILLS.

MAJOR TASK HEADING/KEY PERFORMANCE AREAS(KPA’S)

1.POLICIES 3 .INFRASTRUCTURE 5 .COMMUTER INTERACTION

2.CASH HANDLING 4 .REPORTS 6 .SUPERVISION OF BUSINESS

CUSTOMER SERVICES

1 .PATIENCE 5 . CLEAR COMMUNICATION SKILLS

2 .KNOWLEDGE OF OR SERVICE. 6 .ABILITY TO READ CUSTOMERS

3 . CALMNING PRESENCE GOAL ORIENTED FOCUS 7 .WILLINGNESS TO LEARN

4 .CLOSING ABILITY, PERSUASION SKILLS

AREAS OF EXPERTISE:

1 .COMMUNICATION 4 .CONFLICT RESOLUTION

2 .PROBLEM 5 .CLIENT RELATION

3 .CUSTOMER SERVICE 6 .ACCOUNTING

EDUCATIONAL DETALS

SECONDARY SCHOOL QUALIFUCATIONS:

.LAST SCHOOL ATTENDED:ZWELIHLE SSS

.HIGHEST GRADE PASSED:MATRIC

.SUBJECT PASSED:

XHOSA, ENGLISH, HISTORY, BIOLOGY,

BIBLICAL STUDIES, AGRIC-SCIENCE

TERTIARY EDUCATION

INSTITUTION : DAMELIN MANAGEMENT SCHOOL (OFFICE ADMINISTRATION) 1999.

QUALIFICATION : office admin

COURSE :ADMINISTRATION OFFICE(1&11)

INSTITUTION : MANCOSA MANAGEMENT COLLEGE

QUALIFICATIONS :INTERGRATED TRANSPORT MANAGEMENT PROGRAMME 2014.

COURSE :MANAGEMENT PRINCIPLES -

:BUSINESS COMMUNICATION-

CURRENTLY TRAINNING:

INSTITUTION

:FIRST YEAR

BUSINESS MANAGEMENT AT BMT COLLEGE 2018- NQF6.

QUALIFICATINS:

1.INTRODUCTION TO MANAGEMENT – 4 .RISK MANAGEMENT-

2.PLANNING AND ORGANISING - 5 .FINANCIAL MANAGEMENT-

3.LEADERSHIP - 6 .INTRODUCTIONTO ENTREPRENEUR-

7.MARKETING FOR ENTREPRENEURSHIP 8.MANAGEMENT PRINCIPLES

.SECOND YEAR DOING BUSINESS MANAGEMENT AT BMT COLLEGE 2019- NQF6.

1 .INTRODUCTION TO HR MANAGEMENT – 6 .OPERATION MANAGER IN ACTION-

2 .PLANNING AND LABOUR RELATION - 7 .INTRODUCTION IN ECONOMICS-

3.INTRO TO MARKETING CONCEPT - 8 .FINANCIAL RATIOS,PLANNING AND PRACTICE

4.PROMOTING PRODUCT AND SERVICE-

5.INRODUCTION TO MARKETING CONCEPT-

.THIRD YEAR DOING BUSINESS MANAGEMENT AT BMT COLLEGE 2020 NQF6

1.Training and development 6.Enterprise resources planning

2. Intergrated marketing communication 7.Manegerial accountin

3.Industrial relation and labour relation 8.Advance economics

4.The business strategy and marketing

5.Intergrated operations management

WORK HISTORY:

WORKING FOR METRORAIL TWENTY FIVE YEARS (STARTING AS GENERAL WORKER IN 1995-04-03) START WORKING AS GERNERAL WORKER, TICKET OFFICER ADMIN OFFICIAL,ACTING STATION MANAGER IN VARIOUS STATIONS AND NOW CURRENTLY I AM CUSTOMER SERVICE INSPECTOR.

.APRIL 1995-1996: WORKING AS GENERAL WORKER AS ( COACH CLEANER).

.MAY 1997-2003:WORKING AE TICKET OFFICIAL SELLING TICKET AT STATION GATES AND INSIDE THE TRAIN PTIM.

.JULY 2004-2012: WORKING AS ADMINISTRATIVE OFFICIAL SELLING TICKET INSIDE OFFICE WITH TIM( MACHINE INCLUDING ACTING AS STATION MANAGER IN DEFFERENT STATIONS).

.JANUARY 2013:WORKING AS CUSTOMER SERVICE INSPECTOR AUDIT FARE REVENUE I.E.40 POINTS

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