Services Assistant Customer Care

TUSIIME STELLAH BRENDAH

Tel: +971*********

Visa status. Visit visa

Email: **************@*****.***

Availability: immediately

PERSONAL INFORMATION:

Sex : Female

Date of Birth : 22_09_ 1986

Nationality : Ugandan

Marital Status: Married

Religion : Christian

CAREER OBJECTIVES:

To secure a challenge that will utilize my acquired knowledge, experience, skills and allow advancement and professional development with in an environment that values customer care and Services growth

PERSONAL PROFILE:

As a skilled and experienced lady, I am now ready to take on new responsibilities to further my professional career.

My key strengths include strong analytical, communication skills and logical skills, teamwork, Time management,,very focused and flexible thus can fit anywhere, an eye for detail, communication and interpersonal

Skills.

I love working in a team and help others progresses they help me too. At the same time I work well independently with or without supervision.

As a highly motivated and driven individual I strive on taking up challenges so that they can trim me into a better employee in the future.

ACHIEVEMENTS

Helped company attain a certain customer service rating (as determined by external auditors)earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Consistence, by providing high level of customer service that generates sales and satisfies customers.

Customer satisfaction.

Basic Fire fighting certificate

Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.

LANGUAGES SPOKEN

English

French

Afrikaan

WORK EXPERIENCE

HILTON HOTELS, ENTEBBE-UGANDA

Guest services assistant (Telephone operator) 2016-2020

Responsibilities

Open and close telephone functionality on the hotel front office software.

Keep records of calls placed and received by all departments and recording the call charges.

Setup conference calls in different locations and time zones.

Update directory information on the front office software.

Provide relay services for hearing-impaired guests.

Provides a paging service for hotel guests and employees. Process guest wake-up calls.

Receives and places calls accordingly

Receives guest messages and deliver the same to the guest.

Logs all wake-up call requests and performs wake-up call services.

MAYFLOWER SHOP SHEIKH ZAYED ROAD- DUBAI

Sales associate/cashier 1st Jan 2013-22nd June 2014

Responsibilities;

Deal with all inquiries in a professional and courteous manner, in person, on the telephone or via e-mail

Aim at hitting the monthly target through customer satisfaction and the best communication ethics

Approach and assist customers in the shop

Maintain cleanliness of the shop

Write daily reports

Arrange merchandise according to display guidelines

Replenish empty shelves

ASANTE AVIATION UGANDA, KAMPALA.

Customer service assistant: February 2011-October 2012(intern)

Responsibilities:

Keep up to date with current promotions and company pricing, to provide correct information to clients, on request, while maximizing company sales and opportunities

Respond to public inquiries and help accordingly

Help clients when booking flights.

Welcome clients to our offices

Attend to incoming and outgoing calls

Help clients in case of need to change flight dates

Carry out instructions given by the management team and head office

MTN TELECOM, UGANDA

Customer service associate:April 2009-December 2010(intern)

Responsibilities:

Deliver excellent customer services at all times.

Answer all incoming emails and calls accordingly

Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail

Keep up to date with current promotions and company pricing, to provide correct information to clients, on request, while maximizing company sales and opportunities

Fulfill all reasonable requests from clients to ensure their comfort and satisfaction

Report any maintenance issues immediately to line manager, including all furniture fittings and equipment

SHERATON HOTEL UGANDA

HOSTESS(2007-2008)PART-TIME

Responsibilities:

Providing a warm welcome to the guests upon arrival to the outlet.

Escort guests and show them where to sit and make sure they are comfortable with where they are seated.

Help to serve the food & drink orders & serve guests requests to the standards required..

Learning the names of and building relationships with regular customers.

Ensure timely delivery of all food & beverage items to customers

Understand menu content and keeping up to date with any menu changes

Making recommendations from the menu if requested. Answer guest queries in a polite and helpful manner.

Clearing cutlery and dishes away from tables.

SKILLS ATTAINED:

Communication skills.

Telephone etiquette

Listening.

Inter-personal skills

Generating customer interest

Become open to cultural awareness

Patience and clear communication at all time

Time management

EDUCATION

Makerere university

Degree in community psychology(2010-2013)

Makerere university Business school

Diploma in customer care and record keeping(2007-2009)

Nsamizi institute of social sciences and development(2006-2007):

Certificate in Social mobilization and community development

Nkumba secondary school((2000-2005):

Uganda Advanced certificate of Education.

Nkumba primary school(1993-1999):

Uganda Ordinary certificate of Education

INTERESTS

Travelling

Reading novels

Socializing with people of all types

Foreign Cultures

References available on request.

Contact this candidate