Center Representative Service
Resume:
Mersedes Gaston
Greenwood, SC
*********@*****.***
#readytowork
Authorized to work in the US for any employer
Work Experience
Store Manager
Family Dollar - Abbeville, SC
August 2019 to Present
• Achieved sales goals
• Handled customer inquiries and complaints
• Regularly supervised a crew of 9
• Trained, developed, and managed store employees
• Responsible for budget management
• Monitored and ordered supplies
• Handled customer inquiries and complaints
Store Manager
TitleMax - Anderson, SC
November 2014 to August 2019
Responsibilities
Delivered excellent customer service by greeting and assisting each customer. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Maintained daily record of all transactions. Worked closely with the district manager to formulate and build the store brand. Accomplishments
Fulfilled all supervisory duties when General Manager was on vacation. Greeted customers upon entrance and handled all cash and credit. Assisted customers over the phone regarding store operations, product, promotions and orders. Consistently generated additional revenue through skilled sales techniques. Skills Used
Prospecting and cold calling
Strong interpersonal skills
Team building expertise
Customer-oriented
Skilled multi-tasker
Reliable and punctual
Retail inventory management
Exceptional leader
Commission sales
Flexible schedule
Customer Service Representative
Sykes Enterprises, Incorporated - Greenwood, SC
October 2013 to November 2014
• Responsibilities
Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Accomplishments
Exceeded corporate target for customer satisfaction for months in a row.
• Recognized by peers and management for going above and beyond normal job functions. Skills Used
1. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Shift Leader
Taco Bell - Troy, SC
March 2013 to November 2014
Responsibilities
Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Served fresh, hot food with a smile in a timely manner. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Carefully maintained sanitation, health and safety standards in all work areas. Accomplishments
Skills Used
Cash handling
Reliable team worker
Comfortable standing for long time periods
Engaging personality
Excellent multi-tasker
Education
High school or equivalent
Emerald High School - Greenwood, SC
2009 to 2013
High school or equivalent in Accounting
Greenville Technical College
August 2016
Skills
• Retail Management
• Store Management Experience
• Phone Etiquette
• Leadership Experience
Certifications and Licenses
Driver's License
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