Conference Coordinator Compliance Auditor
Resume:
Stephanie Leroux
Nationality: American/Colombian
*********.******@*****.***
Profile
International Development/Business Administration Professional with expertise in sustainability compliance. Experience working with the private sector and the United Nations. Multilingual (English, Spanish, French and Portuguese) and talented working in cross-border teams. Solid skills in results-orientation, strategic thinking, relationship management, quantification and qualitative methodologies, transformation of state-of-the-art processes and futuristic visioning.
Work Experience
Inspectorio - Remote
Senior Customer Success Manager 08/2020 - 03/2021
Improved the performance of key accounts through constant communication, consultation, and objective-setting with customers with $50 million revenue in the Americas and Europe.
Consulted companies on sustainability objectives tracking and centralizing ESG’s milestones into the Software as a Service (SAAS) platform.
Conducted market research on the sustainability benchmarks across various industries with the vision to achieve sustainability compliance digitization bringing state-of-the art capabilities and analytics
Liaised internally with the product team to enhance the sustainability (SAAS) platform features to better serve customers’ needs.
Designed and developed the execution of cross selling adoption plans for customers and achieved onboarding targets according to the key performance indicators.
Managed projects and followed up on lifecycle and mile stone completion.
Conducted monitoring, evaluation, impact analysis of the account usage and collected customer’s feedback facilitating effective interactions with multiple technical and industry stakeholders to help them navigate the platform.
Silver Spring Consulting – Working remotely from South and North America
Founder/Social Compliance Auditor/Capacity Building Specialist 10/2018 - Present
Execute corporate code of conduct sustainability audits assessing social and environmental benchmarks based on international standards (i.e., ILO conventions). Covered topics such as child labour, forced labour, discrimination and harassment, living wages, benefits, health and safety and environmental impacts in North, South and Central America across various industries.
Conduct data analysis by triangulating information collected during site tour observations, workers’ and management interviews and documentation review of policies and procedures.
Draft audit reports including findings - citing the specific code of conduct benchmark or law-, best practices and observations.
Identify root causes and corrective action plans leading to a more comprehensive understanding on the sustainability requirements and higher compliance levels.
Designed and implemented a capacity development program for a 100 employees’ company
and developed training material on foundation and functional competencies for auditors and administrative staff.
Execute training for staff around the world across all time zones.
IKEA – Philadelphia, USA
Sustainability Compliance Auditor, Purchasing and Logistics Area America 07/2017 - 07/2018
Conducted IWAY - IKEA’s code of conduct - audits to secure sustainability requirements are met by suppliers in Canada, USA and Mexico.
Consulted internal and external stakeholders - business teams and suppliers - on IWAY implementation compliance.
Prepared training material on IWAY benchmarks communication and strategies to comply with these requirements as a capacity building long term strategy.
Trained suppliers in IWAY code of conduct compliance requirements and the use of the Supplier Background DataBase (SRDB).
Advised to update the audit report tool to streamline data collection and data visualization leading to an oversight on real time worldwide sustainability compliance trends and risk management emphasizing on prescriptive and predictive analytics.
Elsevier – Amsterdam, the Netherlands
Account Support Coordinator, Corporate Division 09/2015 - 03/2017
Established and strengthen commercial relationships on the Health and Science products for Europe, Middle East and Africa (EMEA) region and reported to the E-Sales Manager.
Conducted data analysis based on the usage reports and briefed the Account Manager on these insights.
Provided technical support to customers for various products in French, Spanish and English for the Online Solutions Customer Service department.
Green ID – Amsterdam, the Netherlands
International Development and Business Officer (Freelancer) 10/2015 - 04/2016
Managed external relationship for ELAN (European and Latin America Technology based business network) Network Technical Mission on circular Economy, renewable energy, environmental technologies, bio-economy, and biotechnology.
Conducted business development research to identify green energy business opportunities in Latin America.
Managed corporate communication with companies in the areas of Green Tech, Clean Tech, Smart Cities and Climate Business.
Coordinated the event management for the “Business Innovation Roadshow for Climate” at COP21 in Paris.
Managed relationship for intercultural relations and language interpretation during business exchanges.
United Nations Headquarters, Department of Economic and Social Affairs - New York, USA
Team Assistant, Economic Statistics Branch 09/2011 - 12/2012
Coordinated eight international expert meetings (i.e., Expert Group Meeting on SEEA-Energy) gathering over 50 highly influential decision makers from 13 countries.
Organized the UN Committee of Experts on Environmental-Economic Accounting at the UN Conference on Sustainable Development in Rio+20 aiming at showing the benefits of an integrated environmental information system to governmental leaders.
Administered and monitored processes related to the Economic Statistics Branch’s products and tasks.
Liaised with the Executive Office and units regarding on-going programmes.
Developed the “Standard Operations Procedures”, a guide of information resources for the Branch enhancing capacity development.
Updated the National Accounts and Environmental-Economic Statistics knowledge database in the UN Statistics Division website.
Ad hoc translated and proofread of documents such as “Permanent Committee for Geospatial Data Infrastructure of the Americas (PC-IDEA)” from Portuguese to English and proofread the briefing note on the “Monitoring Framework for Water” in Spanish and French.
United Nations Headquarters, Office of Human Resources Management - New York, USA
Human Resource Assistant, Learning Leadership & Organizational Development Section
02/2010 - 06/2011
Coordinated the design and implementation of the major international mobility program (“VINEs”) as part of the HR and talent management strategic vision to develop a flexible, adaptable and mobile workforce.
Managed the Career Resource Centre activities including career planning information and training sessions for UN staff members.
Redesigned and optimized the training registration process with an online tool to facilitate registration and save time currently being used at the Career Resource Centre.
Monitored, analyzed and produced reports on trainings participation and effectiveness.
Coordinated and organized the Spouse Support Programme, the Junior Professional Officer Program sessions and the Pre-retirement program event for 500 staff members.
Provided administrative assistance to the First Reporting Officer, Staff Development Officers and Consultants in day-to-day office operations.
Handled procurement activities and consultant contracts.
Renault – Paris, France
Marketing Assistant 01/2008 - 07/2008
Conducted qualitative and quantitative analysis to assess sales profitability.
Researched industry sales data, tracked market shares and competitors’ promotional strategies and evaluated industry trends in various product categories.
Identified critical information gaps in the company s database, leading to optimized operations.
Education
Master’s in International Development Studies
University of Amsterdam
2013-2015
Master’s in Business Administration
École Supérieure de Commerce de Toulouse, France
Training/Certifications
2006-2008
Data-driven decision making. PWC course
2020
Internal Auditor (9001, 14001 and 45001)
Occupational Safety and Health (OSHA 511)
2020
2020
Course on Corporate Sustainability Marketing, New York University
2010
Extracurricular Activities
Volunteer at Citizen’s Climate Lobby
Advisory Board Member at Social Impact 360- Social entrepreneurs for students. Remote position.
2021
2018-2020
Participated in the Global Goals jam. Social Good Summit. Amsterdam, the Netherlands
2016
Business Development volunteer at No Food Wasted. Amsterdam, the Netherlands.
2017
Hosted monthly Spanish Language Café sessions with over 40 participants.
Amsterdam, the Netherlands.
2015
Volunteer at the foodbank “Voedselbank”. Amsterdam, the Netherlands.
2015
Conference Coordinator, BRICs International Economic Forum. Universidad de los Andes. Bogotá, Colombia
2006
Volunteer Counselor, Coprogreso Campsite for children from low-income families.
Bogotá, Colombia.
2006
Languages
Fluent in English, Spanish and French. Intermediate Portuguese.
Computer skills: Microsoft Office Suite; Mac OSX and SPSS.
Thesis:
Generación de valor en el mapa de la Responsabilidad Social Empresarial (RSE) en Colombia
Value generation in the Corporate social responsibility map in Colombia. Bogotá, Colombia. 2008
Water and sanitation provision subsidies: Neighborhood cases in São Paulo state. Amsterdam, the Netherlands. 2015
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