FLECHERLENE MCNEILL RICKS
FAYETTEVILLE, NC
**************@*****.***
Summary:
I am an Administrative Assistant and Customer Service professional seeking to secure a position with an institution/business that would allow me to enhance the institution/business environment, while also being allowed to grow professionally and advance within the organization.
Education:
Reid Ross Senior High School
Diploma
Graduated May 1985
Employment History:
City of Fayetteville – Transit
Office Assistant II
April 2020 - June 2021
Maintained employee Master Files, assisted customers over the phone with complaints. I was responsible for processing complaints into City Works. I ordered and maintained office supplies. Processed invoices and bills. Pickup, sort and distributed office mail. Prepared bank deposits, requisitions and journal entries.
Owens Transmission Clinic
Office Manager Assistant
September 2016 – December 2019
I provide the Office Manager prompt assistance and demonstrate integrity, honesty and reliability. I am responsible for process all customers work orders, invoices and payroll. I prepare daily bank deposits; make appointments and process invoices from various warranty companies. I am also responsible for the reordering of all office and shop supplies. In the absence of my supervisor, I am able to maintain and conduct business smoothly.
Fayetteville State University
Cashier Supervisor
April 2009 – August 2016
As Cashier Supervisor, I provided supervision and guidance to the cashiering office personnel, to include conducting performance appraisals, interviewing and hiring applicants. I was responsible for supervising the receipts for all cash funds received by the University, computing and preparing daily bank deposits. Perform cash certifications and processed all incoming online wires. Set up log policies and procedures, performed spot audits and responsible for daily cash reconciliation. I performed spot audits on cashiers and all departments on campus that accepted cash, also trained and supervised three cashiers.
Fayetteville State University
Processing Assistant III
February 2008 – April 2009
As a Processing Assistant III, I was responsible for the process of requisitions and purchase orders, for the university, using the Banner system. I distributed mail; (mail, requester, A/P and central receiving), filing of purchase orders. Set up vendors in Banner, opened and closed purchase orders and responsible for organizing and maintain files for purchasing department.
Fayetteville State University
Cashier Supervisor Assistant
November 2005 – February 2008
I was the assistant to the Cashier Supervisor and performed all of her duties in her absence. I was responsible for maintaining and balancing a daily cash drawer. I was responsible for receipting of all university funds. Reviewed and analyzed student accounts. Distributed and mailed students refund checks. I prepared bank deposits and state certifications. I was responsible for maintained appropriate mail and other office logs (admissions, registrar's and residence life), and daily transmittal.
Professional Skills:
Notary, typing, ten-key calculator, word processing Microsoft Word, Excel, cash flow management, credit cards processing and reconciliation and various computer software for financial and educational institutions.
References:
Tonya Evans, Office Manager
City of Fayetteville - Public Services Department
433 Hay Street
Fayetteville, NC 28301
**********@**.***.**.**
Carlton Spellman, Vice Chancellor of Business & Finance
Fayetteville State University
1200 Murchison Rd., Fayetteville, NC 28301
********@******.***
Namid Gates, University Treasurer and Foundation Accountant
Fayetteville State University
1200 Murchison Rd., Fayetteville, NC 28301
******@******.***