Manish Kumar

Mobile: 983-***-**** Home Phone: 943*******.

E-Mail: adojc2@r.postjobfree.com

Seeking assignments in an organization of repute.

SYNOPSIS

MBA with 15 years of experience in one of the largest retail chain marketing company (Amway India Enterprises Pvt. Ltd).

Presently designated as in charge of Customer Services Patna.

(Department: DR & Marketing)

Endowed with a passion of winning thru hard work and dedication.

Acquired practical knowledge thru various trainings & workshops provided by the company.

Team player with strong analytical and leadership skill.

ORGANISATIONAL EXPERIENCE

Oct 2004 - Till Date

Company : Amway India Enterprises Pvt. Ltd.

(CFA: Aditya Futuristic Trading Pvt. Ltd.)

Designation : Customer Service Executive

(DR & Marketing charge)

Key Responsibility:

Handling all queries, complaints & request at CS desk for all ADS, ADR,PCs & Customers.

Regular & proactive communication with distributors on product launches, product availability, promos and new/any policy changes.

100% tickets usage for all queries, complaints, issuance of ticket reference number to all ADS & ADR.

Ensure facilitation & support to all ADS, ADR,PCs & Customers walk ins at office in case of any concerns expressed during their visit to the office.

Application form entries of distributors.

Adhering to SOP for various information change processes and uploading correct documents in the CPU (central processing unit) link.

Correct, complete & professional communication (written, verbal) to all queries, complaints thru walk ins and emails.

Adherence of all CS processes and maintaining timelines.

Close coordination with Amway EBIX standalone counters for all business/ CS updates.

Process products returns and refund at CS desk.

promotion and merchandising.

Giving support to cash and training department on scarcity of manpower.

Handling sub locations (Gaya, Bhagalpur, Muzaffarpur).

Key Skills, Abilities & Knowledge

Communication skills

Relationship building skills

Customer orientation

Interpersonal skills

Learning Ability.

PREVIOUS EMPLOYMENT

1. Company : Amway India Enterprises Pvt. Ltd.

(CFA: Bohra Sales & Services.)

Designation : Distributor Customer Service Executive (Dr & Marketing)

Duration : one year.

ACHIEVEMENTS

Customer services reached and maintained at top in ranking in India for consecutive three years .

Always maintained flawless operations even after 50% shortage of manpower.

ACADEMIA

MBA (Retail ) SMU Manipal 2011 A 71%

B.A. (Hon, Eco) M.U. Patna 1995 2nd 54%

I Com B.I.E.C. Patna 1990 2nd 55%

Matric B.S.E.B. Patna 1988 2nd 58%

TECHNICAL QUALIFICATION

Certificate Course from IGNOU.

Functions known of Excel

CONCATINATE

IFERROR

INDEX

SUMPRODUCT

VLOOKUP

UPPER

HLOOKUP

LOWER

SUMIF

PROPER

COUNTIF

RANK

SORT

PIVOT TABLE

FILTER

CHART

AVERAGEIF

DAYS

NETWORK

and many more which is not mentioned.

Microsoft outlook.

Operating system : MS-Windows 10

Application Software : star office

Microsoft dynamics CRM

Office 2000, Internet browsing.

Accounting knowledge : Tally .ERP 9

PERSONAL DETAILS

Name : Manish Kumar

DOB : 26.03.1974

Father’s Name : Anant Prasad

Marital Status : Married.

Hobbies : Drawing.

Present Add : : C/O Anant Prasad

Sidheshwar Sadan

Rampath, Mithapur

Patna-800001

Bihar

Place: Signature

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