Customer service associate

Objective: Fast-learner and enthusiastic about working in a mortgage office setting. Committed and highly motivated with excellent people skills and dedicated work ethic.

Summary:

·Enthusiastic about, and skilled in learning new concepts quickly and working well under pressure.

·Skilled extensively in use of computers, including all Microsoft Office programs (Word, Excel, Power Point, and Outlook).

·Able to work effectively with people from diverse professional and cultural backgrounds.

·Proficient in file maintenance, close attention to detail for complete accuracy.

·Possesses extensive knowledge of policies and procedures and knowledge of office automation equipment and software.

·Experience of handling of confidential paperwork.

Education: Prince Georges Community College, Largo, MD (2 years)

Concentration in Business Administration

Technical Skills: Proficient with Excel, PowerPoint, Access, Word, and Outlook.

Work Experience:

Self-Checkout. Host, Cashier, Sales Floor Associate- February 2020 - March 2021

Wal-Mart-La Plata,MD

lMaintain self checkout area by assisting customers with questions and/or problems at registers.

lMaintain shrinkage control.

lCashier duties at registers by accepting customers payments with cash, check or credit/debit card.

lZoned homelines section of store. Assisted customers with location of merchandise and answered questions about merchandise.

Store Associate-July 2019-January 2020

DD'S Discount Store - Suitland, MD

lAssisted customers in fitting room.

lWorked in warehouse unloading, sorting and distributed merchandise.

lMaintained sales floor by making sure merchandise was in proper order.

lAssisted customers with questions around store.

Cashier / Self Checkout Host - October 2018 - April 2019

Giant Food - Woodbridge, VA

lAssisted customers at cash registers by accepting payment for merchandise with cash, check and credit/debit cards.

lAssisted at self checkout area by assisting customers with questions and problems at registers.

Cashier – May 2018 - June 2018

Royal Farms, Inc. – Finksburg, MD

·Maintained store inventory by re-stocking shelves, and replenishing product on shelved, coolers, and hot food area.

·Operated the cash register and accepted customer payments at register by cash, or credit card.

·Maintained the cash register balance when on duty.

·Maintained and cleaned restrooms to include cleaning the countertops, sweeping, and mopping the floors.

·Ensured satisfactory of customer service by greeting customers and assisting them with any needs or questions.

Housekeeper – September 2017 – April 2018

Red Roof Inn – Wilmington, NC

·Cleaned all common areas to include sweeping, mopping, vacuuming, dusting, wiping walls, cleaning windows, emptying garbage cans, and picking up trash outside of building.

·Assisted in laundry when needed.

·Kept housekeeping cart stocked and cleaned.

·Used correct chemicals for designated surfaces, and areas according to OSHA regulations requirements.

·Removed and replaced dirty linens, change and made beds, cleaned bathrooms, and vanity areas.

·Restocked and transported cart with cleaning supplies, linens, terry, and amenities to assigned guest rooms and positioned securely.

·Set heating/cooling on proper setting.

·Greeted customers, and maintained positive guest relations and handle any guest requests.

Dietary Aide – June 2017 – July - 2017

Wilmington Health & Rehab – Wilmington, NC

·Ensured that all employees were provide excellent customer service to internal and external customers

·Ensured residents safety and satisfaction was a priority.

·Delivered trays to residents as needed.

·Set up serving carts for each meal as required.

·Adhered to sanitation practices and procedures.

·Ensured meals were prepared to desirable temperatures along with visual presentations.

·Assisted in cleaning and sanitizing work areas, equipment and floors, dishes, and utensils.

·Assisted in checking trays for menus and diet preference and accuracy.

Quality Control Specialist – April 2014 – January 2017

Queensboro Shirt Company – Wilmington, NC

·Executed the overall Quality Assurance strategy for the clothing once they were release from the operators.

·Evaluated the quality of the stitching on clothing to make sure it was placed on items properly.

·Trained and new hires on procedures and equipment.

·Verified location of stitching of logos to ensure they were placed properly on items.

·Processed the shipping packages for customers.

Janitor – October 2011 – October 2013

Except Maids and Housekeeping Cleaners – Wilmington, NC

·Managed vacuuming, floor care, trash removal and restroom cleaning for UNCW Campus.

·Removed all finger marks and smudges from vertical surfaces, to include doors, door frames, around light switches, and entrance glass.

·Maintained a safe working environment through prevention of accidents, the preservation of equipment, and the achievement of safe working practices.

·Dust and wiped fixtures, panels, window sills and all other horizontal surfaces within the campus.

Loan Officer – November 1997 – November 2004

Wachovia Mortgage Inc. – Wilmington, NC

·Scheduled loan closings and compiled and typed loan documents.

·Reviewed approved mortgage loans to determine if conditions were met for closing.

·Requested documents for closing by calling borrowers, real estate brokers, and title companies.

·Compiled and prepared loan applications, and closing documents.

·Reviewed documents for accuracy and consistency before going to the next department.

·Recorded loan information in database.

·Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.

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