Collection Representative Medical Billing

Kaleta Green

**** ******* **. ********* ****, NC. 27909 · PH:619-***-****

adoj9w@r.postjobfree.com

OBJECTIVE:

Self-motivated and resourceful collections/customer service representative with over 15 years of proven competency in: resolving a wide range of products and service issues speedily and satisfactorily. Exceeding customer’s post-sales needs with energetic follow-up all while Maintaining composure when handling challenging customer demands.

Education:

Norview high school 09/1986- 06/1990

Vocational : Catering school :09/1987-06/1989

Stratford college: paralegal studies 04/1999-12/2000

SKILLS:

●Over 10 years’ experience in collections.

●Self- starter, articulate, dependable and able to prioritize.

●Strong analytical skills and detailed oriented.

●Proficient with proprietary databases and collection systems.

●Excellent sales ability and marketing tactics.

●Ability to perform independently with minimal supervision.

●Exceptional organizational, customer service, verbal communication and listening skills.

●Detailed orientated and organized.

●Ability to prioritize and multi-task.

●Ability to work in a dynamic environment that is deadline driven and fast paced.

●Willing to participate on other projects as reque

September 2020-Current, Ibex, Hampton,Va

Tech Support

-Work at home advisor

-Repair or replace customer apple device

-Trouble shooting there issues on all apple device’s including the iPad, apple phones,Mac computer etc

-Making appointment for the store for service if I’m not able to repair the issue

February 2020-March 2021,1st Virginia Hampton, Va

Teller/CSR

Setting up lines of credit for qualified customers

Cashing paychecks, money orders etc.

Title loans

Handling customer complaints

Jan 2018, Jan 2020,Check into Cash, Portsmouth, Va

Center Manager

●Experience:

Strong communication, training employees so they can be promoted to a higher level. Managing my store as well as helping with other stores in the district that requires help.

Meeting and exceeding all financial goals provide daily monitoring on my employee phone calls.

Investigate customer complaints thoroughly to help come to a resolution

I assist with the hiring of new employees, coach and train employees to ensure that they are at their best.

Have excellent communication skills with all customers as well as employees on all levels.

Travel to different stores when asked for assistance for coverage.

Handle all collection calls in the 22.1 district and upsale customers the best plan to fit there needs as well as there financial goals.

Scheduling employees for days to work and to be off.

Authorizing time off and vacation time.

Supervising daily activities of multiple stores on a daily basis.

Doing monthly and weekly audits as well as monthly chargeoffs for non paying customers

Recruiting future employees

Authorizing payment plans and arrangements

Nov 2017- Jan 2018 -Check into Cash, Virginia Beach Va.

Teller

Strong Customer Service, Giving lines of credit and Title loans.

Collection calls, reminder calls for clients. Filing and qualifying loans for qualified customers. Marketing and sales of products..

Bank withdrawal and deposits. Handling monies on a day to day bases.

Opening and Closing the store 5-6 days a week.

Marketing B2B

October 2018- January 2019, QVC,Chesapeake Va.

Customer Service Support Seasonal

Strong custimer service take inbound calls from customers

Handling customer complaints and orders.

Tracking packages that are lost or never showed up on time.

Take orders for customers and look up items for clients from the tv show.

June 2017 – August 2017

Client Services REPRESENTATIVE, Glasser & Glasser, PLC / NORFOLK, VA.

Strong negotiation skills.

Excellent customer service with excellent verbal and written communication.

Strong experience in hitting collection goals.

Legal background in a call center environment.

Very knowledgeable in compliance and FDCPA regulations.

February 2017 -May 2017

Collection Representative, National Credit Services

Federal Grant. School loans

Assist students in setting up repayment to the government.

Handeling inbound calls from ex and current students for a payment plan due the Irs contact

September 2015 -Nov 2015

Medical billing/collections, NRS/Lynnwood, WA.

Negotiated payment arrangements for clients that were in default on any medical insurance accounts past 60 days.

Assisted clients to resolve medical insurance billing issues. And set up a payment for non insurance clients.

Being responsible for balances in a self-pay status. Reviews and resolves statement edits, process financial assistance applications, sets up payment plans and takes payments, corresponds with the patient regarding their balances, works collections accounts and any self-pay PMS work ques assigned to them

Able to maintain composure, patience and professionalism in face of difficult customer situations.

Customer service representative, Handle the customer claim for the insurance process.

MARCH 2015– February 2017

Operations manager /accounts receivable Assembler Fluke Corporation / EVERETT, WA.

Gathers member information and determines eligibility by comparing client information to requirements.

Resolves problems by clarifying member request, researching available resources and escalating unresolved issues.

Fulfills requests by clarifying information and forwarding requests to appropriate channels and documenting pertinent call information

Stays current with system, product, and service plans and participates in educational opportunities.

Meets performance metrics that include phone productivity, quality and other department standards and guideline

Maintained detailed account of customer contacts, accounts and orders to process emails and directly mail off tools and products that were ordered through me.

Responsible for taking inbound and outbound calls.

Provided first class customer care for all VIP clients. frequently Helped to resolve customer issues.

Performed data entry as well as updating the corporate databases daily using programs like MS. Word, Access and Excel within the operating system: ORACLE.

Influenced customers to buy, upgrade or retain products and/or services by building rapport with the customer by listening and managing conversation flow.

Researched issues on various databases to resolve customer complaints, answering inquiries and outlining solutions while documenting transactions and maintaining a daily call log.

Accounts Payable, Fluke Corporation / EVERETT, WA.

Entered vendor issued credits and accounts payable invoices into system.

Answered all vendors inquiries.

Analyzed, Verified and posted transactions to journals.

Resolved prices/ volumes discrepancies.

Matched vendors’ invoices to the appropriate GL accounts.

Coordinated with receiving and purchasing department to receive Invoices, matched and verified packing slips.

Assembler, Fluke Corporation/Everett,Wa.

Blending and building electrical wires

Product Assembler/ Operate perform wet, dry, mechanical and or electrical mechanical processes to produce quality sealable product.

Prepare process,wind,clean,install, asemble, rework and calibrate. FBS proceses and standard work.

March 2014 – Feb 2015

collections represenative, ars national services Escondido California

Responsible for collection activities on Citibank’s past due business and personal bank accounts and credit cards.

Called 500 + customers daily using an auto dialer, to collect on accounts that were over 90+ days due.

Setup payment arrangements to bring account balances current. Contacted customers via phone to ensure payments were made in a timely manner.

Named: “Top Performer for the quarter of 2016” by exceeding my sales target by collecting over $10,000 in one month.

october 2008 – november 2012

Account manager, portfolio recovery associates Norfolk Virginia

Cross-trained over 100 staff members in four years in the collections department that were not meeting corporate expectations.

Achieved customer satisfaction rating of 95% within six months, while maintaining and exceeding the corporate target of 75% for over four years I have been employed.

Collaborated with the customer in restoring/rebuilding credit by restructuring payment arrangements that can potentially close out past due accounts.

Authorized to sign-off on large payment transactions for CSR’s assigned under my management.

References are provided upon request

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