Service Food Buena Vista

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Maria Inez Azula-Scott Résumé

**** ******** *****, *********, ******* 32796 - mariaazulaS4@hotmail com 407-***-****

SUMMARY

Jam bilingual, being fluent in both Spanish and English. Having spent 22 years in customer service I gained

excellent customer service skills. My background in science and teaching has helped me develop critical thinking skills to

resolve any issues that may arise. Working with students has taught me to be patient and to effectively communicate with

individuals. I returned to the workforce in 2000 after being a stay-at-home mother and have enjoyed interacting with

people and helping them with their needs by listening and problem solving. In my free time I enjoy reading, learning new

things, spending time family, and walking my dogs.

EDUCATION

University of Central Florida, Orlando, Florida

Bachelor of Science in Biology, August 1981

Grand Canyon University, Phoenix, AZ

Master's Degree in Special Education, August 2011

EXPERIENCE

United States Department of Agriculture, Orlando, Florida September 1979-1981

Work Study Program

Assisted in the lab with various lab work including preparing various petri dishes for experiments and research,

assisted in the care of experimental plants, weighed and bagged citrus plants for research, translated journals from Spanish

to English, prepared solutions while attend the University of Central Florida. Learned proper procedures and maintained

strict contamination guidelines and learned how to follow precise formulas and sanitation procedures for experiments

Walt Disney World, Lake Buena Vista, Florida June 1982-Mareh 1987

Reservations

Assisted guests in making reservations at the parks and hotel accommodations. Was able to assist both English

and Spanish speaking guests, Answered all questions and made sure their needs were met before ending calls. Maintained

high standard of customer service pursuant to the company’s strict guidelines, Managed in-take calls and performed the

calls with attentive listening skills to make the customer's experience enjoyable,

Duval High Seh

Teacher

‘Taught students with special needs, making sure all their needs were met for them to succeed in their a

and prepare them to enter the workplace or higher education.

Latham, Maryland September 2000-June 2003

sademies

South Orlando Chris

Teacher

‘Taught students with special needs, making sure all their needs were met for them to sueceed in their academics

‘and prepare them to enter the workplace or higher education, Additionally, worked closely with parents to help guide

them in helping their children excel in the classes and gave them tools to assist with each individual child's special needs,

ian Academy, Orlando, Florida September 2003-June 2008

Walt Disney World, Orlando, Florida, June 2003-July 2019

Food Service

Assisted guests in checkout of the quick service food orders in a timely manner, Accurately conducted monetary

transactions and maintained a high standard of customer service. Used attentive listening skills to resolve any issues a

‘guest had, resolving in a satisfactory conclusion. Was able to assist both English and Spanish speaking guests with ease.

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