General Worker Contact Details
Resume:
Customer Service Representative
Develop and manage a list of potential customers via follow
ups, networking, prospecting, cold calling, customer referrals, leads, community involvement and all other means of developing business.
Meet the weekly, monthly and annual sales targets for contract sales.
Negotiate with the customer to secure the sale.
Quote prices accurately, while completely ensuring customer understanding and satisfaction.
Maintain customer base. (Upgrades)
Follow up with the customer on a regular basis to ensure customer satisfaction.
Be proactive by contacting multiple new prospects on a daily basis.
Query resolutions.
Account payments.
Value added services.
Sim swaps.
Banking.
Admin and capturing of contracts.
Roles and Responsibilities
MTN Group Feb 2012 - date
WORK EXPERIENCE
NONHLANHLA
HAPPY
MBHELE
CURRICULUM V I T AE
PERSONAL DETAILS
Nonhlanhla H
Mbhele
South African
IsiZulu Home Language
Single
Female
No Disability
CONTACT DETAILS
Cell:
******************@*****.***
Address
332 Umhlali street
Senaoane
Chiawelo 1818
SECONDARY EDUCATION
English –HG
Isizulu- HG
Business Economics –SG
Biology –SG
Economics -SG
Accounting -SG
SENAOANE SENIOR SECONDARY
SCHOOL
Matric 2003
Subjects
I am a passionate individual who is driven to surpass any expectations. I have expertise in Customers Relations management within the sales industry. Hard working and a believer that good results come from continuously challenging oneself. Goal oriented, result driven, efficient and dedicated to continuous improvement. Attention to detail with analytical capability, I am a strong team player who is able to work in any diverse and fast paced environment and excellent individual contributor.
Customer facing experience within the sales industry gained through hands on experience. I possess an understanding of basic retail concepts such as selling, playing an advisory role, I have Business Analytics which provides me with the capability in a Sales environment which contributes to an overview of business performance. One of the core expertise that I provide is being able to promote a company’s image to a customer in a pleasant, understandable and professional manner.
PROFILE SUMMARY
Sales Consultant
Receiving of merchandise, which required me to ensure all orders were accurate and that merchandise was not
damaged and in order.
Worked hand in hand with clientele to ensure that proper service was given to all customers.
Ensured accuracy when it came to processing of a sale. Book keeping skills, Analysis and Reconciling of the books for the shop including stock taking.
Had a role in ensuring that the money within the till was safe and not tampered with in any way.
Being a stock controller, this gave me a responsibility to monitor the stock within the store.
Possessing the product knowledge to merchandise clothes in the store as well as explaining and marketing product to customers.
Liaison with various departments.
Spitz Dec 2010
Sales Assistant
Roles and Responsibilities
Meet the weekly, monthly and annual sales goals for contract sales.
Follow up and meet with leads.
Set up appointments with prospective clients to learn their needs or concerns and develop a proposal to meet those needs.
Negotiate with the customer to secure the sale.
Quote prices accurately, while completely ensuring customer understanding and satisfaction.
Maintain customer contact lists and organize appointments and proposals.
Follow up with the customer on a regular basis to ensure customer satisfaction.
Timberland Nov 2007
TRAINING WORK EXPERIENCE (CONT)
Eppix
OMS2
RICA
Smart Wizard
Challenger
Helios
Siebel
MTN Active
ILULA
OMS
MTN TRAINING
MTN Systems Policies, Procedures
2012
Items
MTN TRAINING
Knowledge Transfer 2012
QUALIFICATIONS
WITS ENTERPRISE
Project management (short course )
2007
I, Nonhlanhla H Mbhele hereby confirm that the information contained in my application is true and correct and agree that disciplinary charges can be lodged against me should the information be false and incorrect DISCLAIMER
REFERENCES
Gavin Goncalves
Contact this candidate