Peer Counselor Prairie Mn
Resume:
Rose Theis
Bloomington, Mn 55420-2610
cell 612-***-**** *********@*****.***
SUMMARY
Accomplished Senior Commercial Lines Underwriting specialist with over 20 years of successful experience in national and regional companies. Well organized and detail oriented with extensive computer experience. Excellent communication and interpersonal skills and experience interacting with both internal and external customer including receptionist and customer service responsibilities. Willing to work remotely. Prefer part time.
Work History
TEMPORARY POSITIONS TWIN CITIES AREA 2012-PRESENT
Worked for several temporary agencies in the twin cities area but mostly Pro Staff or office Team. Filled positions as receptionist, customer service, general office duties.
SYTEGON PHARMA TECHNOLOGY – July 2019 – March 2020 (through Aerotek)
Receptionist
Answered phones, greeted and directed guests, updated Power Point presentation daily, and various general clerical duties.
OPUS CORPORATION APRIL 2019 – July 2019 (through Office Team)
Receptionist
Answered phones, greeted and directed guests and various general clerical duties. Was requested on several occasions.
DRIASI CHANHASSEN MN NOV 2018 – FEB 2019 (Through Office Team)
Customer Service Representative
Answered 40 to 60 incoming calls per day assisting callers who had been affected by a security break and were offered assistance from the company that experienced the break to protect their private information. After 3 weeks transferred to Insurance operations answering incoming calls from clients needing to check on their life insurance coverage or file a claim after a death.
DIGI INTERNATIONAL Minnetonka MN 2015 – 2018 (through Pro Staff)
Receptionist
Answered Phones, greeted and directed guests, various general clerical duties.
AUSTIN MUTUAL INSURANCE COMPANY MAPLE GROVE MN 2010 -2012 (through Insurance Overload)
Customer Service Representative
Supported the Customer Service Department performing various administrative tasks including data entry and acting as relief receptionist.
.Developed methods for reducing the amount of postage spent on mail returned from the post office as undeliverable by 20%.
.Assumed responsibility for training new clerk on method of handling returned mail which prevented backup when the regular clerk was away from the office. Wrote procedure for handling returned mail.
.Back up when receptionist was away.
.Served on healthy living committee which encouraged employees to practice healthy living improving morale and reducing absenteeism.
GENERAL CASUALTY INSURANCE COMPANY EDEN PRAIRIE MN 1999-2008
Assistant Underwriter
Assisted underwriter in all facets of underwriting all lines of commercial insurance including collecting data for and organizing reports and performing administrative duties regarding new and renewal accounts
Cultivated positive relationships with key agents by solving problems and answering questions ensuring ongoing
business relationships and increasing sales.
Acted as liaison between agency and billing department to solve billing issues creating improved relationships and reducing delinquent accounts.
Assisted underwriter by pre-underwriting larger renewals giving the underwriter the ability to work on more difficult and time-consuming tasks, improving productivity by 20%.
Served on board of employee club which planned and executed social functions improving employee morale and
productivity.
EDUCATION
College of St. Catherine – 1 year course work in communications
Normandale Community College, Bloomington Mn – Associate degree in communications (Honors)
PROFESSIONAL DEVELOPMENT
Associate in Underwriting Certificate IIA Malvern Pa
General Insurance Certificate IIA Malvern Pa
Leadership Training Seminar Stephen Series St Louis Mo
VOLUNTEERISM
Director preschool program for local faith community, scout leader
Peer counselor trainer for local faith community
Volunteer receptionist for Nativity of Mary Catholic Church (answer phones, greeted guests, various clerical duties.
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