Front Desk Services Associate
Resume:
Las Cruces
Stephanie Guerrero
Front Desk associate/cashier
*********.**********@*****.***
Talented customer services associate skilled at balancing customer needs and company demands.effectively build loyal and long-term relationships with customers while achieving all individual Sale goals
Experience
Oct 2014 - Current
Front desk associate
Hampton inn
Answers department telephone calls within 3 rings, using correct salutations and etiquette. Greet all guest in a courteous and professional manner. Foster strong working relationships with all hotel departments. Monitor the appearance and performance of front desk staff. Refer guests to local restaurants and recommend attractions in area. Monitor room availability using Hilton's GROwth maximizing occupancy rate. Process guests payments for room, phone, food, and beverage charges.
July 2014 - Oct 2014
Cashier
Pilot/Flying J
Assessed customers needs and responded to questions. Issued receipts for purchases and gifts. Bagged merchandise by following standards procedures. Worked with customer service to resolve issues. Operated cash register with proficiency. Worked overtime shift during busy periods. Provided professional and courteous service at all times. Updated register logs. Rotated stock to maintain freshness. Organized register supplies. Cleaned and straightened work areas. Also worked this establishment from July 2010 to June 2011.
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Feb 1996 - Jan 2001
Cashier/ cook/ prep cook/dish washer/ server
Holiday Restaurant
Learned all aspects of restaurant business. My family owned and operated this establishment. I was taught everything in a kitchen from washing dishes by hand and dishwasher to cooking many Mexican and American dishes, also pizzas. I was also taught to work a register and serve tables. I served meals and drinks, always ensured great communication with customers they were satisfied.
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