Fund Manager Psychiatric Nurse

Dudu Mkhwane-Matlala Page *

Duduzile Glenrose Mkhwane-Matlala

** ***** *****, *******, ***** Africa

Mobile Number: +27-73-061-**** /+27-73-799-****

********@*****.***

EXECUTIVE SUMMARY

A passionate, energetic and a hands-on nursing professional with over 20 years of clinical experience in meeting a variety of patient care needs, including OPD Trauma, In-Patient Surgical /Trauma, Obstetrics and Gynae, Maternity. I have extensive, progressive leadership/ management experience in the healthcare industry. Adept in assessing patient conditions, implementing treatment plans in a timely manner and providing comprehensive oversight, with the special emphasis in workforce distribution, supervision and performance management of nursing teams. Ability to work in diverse, multi -national and multicultural healthcare environment for quality patient outcomes and a satisfying patient journey. HIGHLIGHTS

• Good knowledge of Healthcare Systems and application of International Patient Safety Goals and Essential National Requirements for Patient Safety

• Ability to manage strategically, execute tactically and provide strategic leadership to others. Dudu Mkhwane-Matlala Page 2

• Strong attention to detail with ability to multi-task and being value driven, knowledge based and responsive

• Extensive knowledge of professional nursing theory, techniques, practices, and procedures

• Demonstrate knowledge of team dynamics and the ability to use intervention strategies to promote teamwork.

• Ability to coordinate, analyse, observe, make decisions and meet deadlines in a detail-oriented manner.

• Strong clinical and leadership skills

• Ability to manage multiple competing demands while maintaining a calm and professional demeanour.

• Ability to relate professionally and positively and work cooperatively with patients, families and other employees at all levels

• Understanding of the diverse customs and religious beliefs of the patients.

• Ability to communicate effectively in English at all levels. LANGUAGE PROFIENCY

Excellent oral and written English and fair understanding of Arabic Language PROFESSIONAL LICENSES

Saudi Commission for Health Specialties (SCFHS): NURSE SPECIALIST South African Nursing Council (SANC): Registered Nurse, R/Midwife, R/Community Health, R/Psychiatric -Mental Health Nurse, Registered Nurse Educator and Healthcare Administrator/Management WORK EXPERIENCE

EMPLOYER : KZN Department of Health

Job Title : Clinics Operations Coordinator

Period : July 2021 to date

RESPONSIBILITIES

• Responsible for overseeing the operational efficiency and quality of clinic services

• Responsible for directing, planning, organizing, supervising and coordinating the services of Clinical Operations across with District Office

• Monitor and ensures clinical and operational goals are maintained.

• Works with other clinical management teams to optimize staffing, appointment schedules, workflows policies and procedures, as needed to meet the district goals

• Responsible for ensuring n excellent patient experience and that patient complaints and grievances are addressed and resolved in a timely responsive manner.

• Participate and provide leadership in patient centred community based home teams and ensure effective implementation and maintenance of concepts, principles and processes across the facility. Dudu Mkhwane-Matlala Page 3

• Facilitate and support process improvement initiatives that enhance team-based care and PHC activities and improved clinic flow. Maintain efficient patient care workflow through team approach

• Ensure adherence to facility policies, procedures and standards regarding quality improvement, customer service, patient access, productivity, confidentiality, management of electronic medical records and facility

• Create, analyse and present data and reports as relevant to clinical operations

• Develop and monitor program goals and objectives, including clinical visits, outreach numbers, and referrals from outreach to clinical services.

• Responsible or creating and maintaining policies and procedures related to clinical operations.

• Collaborate with PHC operations managers and District Clinical Managers

• Responsible for ensuring compliance with rules and regulations that impact clinic operations

• Collect, organize and summarize data for performance measurement, internal and external reporting and decision -making.

EMPLOYER : ORION HEALTHCARE SERVICES ZA

Job Title : Clinical Services Manager

Period : March 2021 to June 2021

RESPONSIBILITIES

• Responsible for overseeing the operational efficiency and quality of clinic services at a clinic sites, including direct supervision of Site Managers

• In collaboration with Site Managers, responsible for directing, planning, organizing, supervising and coordinating the services of Clinical Operations across all sites

• Monitor and ensures clinical and operational goals are maintained.

• Works with clinical management to optimize staffing, appointment schedules, workflows policies and procedures, as needed to meet the goals

• Responsible for ensuring n excellent patient experience and that patient complaints and grievances are addressed and resolved in a timely responsive manner.

• Participate and provide leadership in patient centred medical home teams and ensure effective implementation and maintenance of concepts, principles and processes across the facility.

• Facilitate and support process improvement initiatives that enhance team-based care and PHC activities and improved clinic flow. Maintain efficient patient care workflow through team approach

• Ensure adherence to facility policies, procedures and standards regarding quality improvement, customer service, patient access, productivity, confidentiality, management of electronic medical records and facility

• Create, analyse and present data and reports as relevant to clinical operations

• Develop and monitor program goals and objectives, including clinical visits, outreach numbers, and referrals from outreach to clinical services.

• Responsible or creating and maintaining policies and procedures related to clinical operations.

• Collaborate with PHC operations managers and District Clinical Managers

• Responsible for ensuring compliance with rules and regulations that impact clinic operations Dudu Mkhwane-Matlala Page 4

• Collect, organize and summarize data for performance measurement, internal and external reporting and decision -making.

• Represent Orion Health Za in outside committees or collaborations as necessary.

• Co-lead monthly Clinical governance meeting with the COO.

• Completes subordinate’s performance evaluations in a timely manner

• Ensure communication of goals, objectives, policies and procedures both up and down the chain of command through meetings and other forms of communication

• Develop, conduct and ensure compliance for all staff for required training related to clinical operations compliance.

EMPLOYER : Al-Inma Medical Services Company (IMSC), Saudi Arabia Job Title : Nursing Services Supervisor/Administration Period : October 2018 to October 2020

RESPONSIBILITIES

• Effectively plan, coordinate, and evaluate nursing services under the supervision of the Director of Nursing.

• Coordinating the patient care activities in collaboration with other Multi-Disciplinary Team, administrative and technical personnel in the facility.

• Monitoring the practice of nursing in accordance with professional values and moral principles and maintain confidentiality as appropriate

• Monitoring performance of nursing practice in line with the facility, Al Inma Medical Services and Saudi Arabia Ministry of Health, policies, procedures and standards.

• Manage nursing services in response to client and facility needs, supported by the nursing knowledge, research, and reflective practice.

• Communicating Al Hayat National Hospital mission, policy, and goals to nursing personnel.

• Assist the Director of Nursing in all duties and act up in her absence or as requested

• Ensuring that all nursing staff work within their scope of professional practice as defined by their job description.

• Delegate tasks to nursing personnel as appropriate to their level of knowledge, skills and abilities, offering support and guidance accordingly.

• Evaluate Charge and Head Nurses and guide them in the process of performance appraisal and management.

• Perform appropriate committee functions as assigned by DON

• Participate in Nursing Continuous Quality Improvement initiatives, in-service education programs, unit/ward meetings and committee functions as assigned.

• Maintains the records of nursing personnel (sick leave, duty rota, leave plans)

• Collects the monthly activity reports, statistical data and annual reports and forward them to the DON.

• Investigates and evaluate repots of unusual occurrences, takes timely and appropriate action and forward the reports to the DON

• Provide a safe, healthy work environment by ensuring facility compliance with MOH policy regarding infection control, fire safety and security

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• Conduct regular hospital rounds to all hospital units to ensure quality patient care and to assess the staff needs.

• Ensuring that nursing personnel complete nursing competencies in line with MOH nursing competency guidelines.

EMPLOYER : ORION HEALTHCARE SERVICES ZA

Job Title : Managing Director

Period : April 2016 – July 2018

Responsibilities

• Provide oversight to the daily activities of the patient care coordinators, while ensuring successful operations of the agency

• Develop and manage both the budget and plans that supports outreach initiatives and programs

• Support the execution of new business and strategic initiatives

• Lead and own the creation of detailed analysis and financial models for new clients and business opportunities

• Perform comprehensive in-depth competitor, new business and industry research

• Accountable that the company meet the budget expectations (revenues and expenses) with corresponding KPIs

• Ensure compliance with fiscal policy and provide oversight on organizational changes.

• Prepare and presents to the Director monthly reports and maintain records on all activities and the outcomes including new business or referrals for services that were received.

• Work in collaboration with other providers to evaluate, develop and implement new programs and services for improved patient outcomes.

• Develop strategies and implement activities to increase awareness of programs and services

• Work with government regulatory agencies, health centres, community- based organizations, Medical Insurers, and community coalitions to develop programs and events.

• Maintain Disease Management Data and perform weekly reporting to care teams within the assigned healthcare cluster and telephonic follow up to case managers.

• Coordinate scheduling, process at risk and expedite referrals and work with contracted network

• Provide targeted interventions, including community awareness programs, workshops and group sessions

• Partnering with local groups regarding early intervention strategies

• Facilitate consultative/linkages with psychiatrists, psychologists and other healthcare team members EMPLOYER : SOUTH COAST RECOVERY CENTRE

Job Title : Nursing Manager

Period : February 2014 to February 2016

Responsibilities

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• Manage total quality of nursing care in the facility

• Manage administrative policies, procedures and protocols that support the nursing services

• Manage health and safety environment

• Manage Human Resources practices for the nursing staff

• Ensure a positive working environment conducive to continuous patient care and professional development

• Monitor staffing levels based on the facility acuity levels

• Oversee; review and update the nursing policies and procedures

• Oversee adherence to all nursing statutory requirements EMPLOYER : THEBE YABOPHELO HEALTHCARE

Job Title : Manager for Managed Healthcare Care Services Period : June 2012 to December 2013

Responsibilities

• Provide strategic leadership and guidance to the managed care division in identification and management of high financial, reputational, litigation risks to the organization

• Identify malpractices among the service providers and conduct profiling of such service providers

• Monitor billing trends

• Conduct research on industry trends and benchmarking

• Stakeholder and provider management

• Review and respond to cases reported to the Council for Medical Schemes (CMS)

• Identify and engage potential service providers for the scheme, that were cost effective in conducting organ transplant

• Represent the Scheme in CMS in resolving the complaints lodged against the scheme EMPLOYER : NETCARE KINGSWAY HOSPITAL

Job Title : Billings Manager

Period : March 2010 to May 2012

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Responsibilities

• Provide strategic leadership to Case Managers, Confirmation Clerks and Billings Clerks

• Manage and implement Netcare tariffs and billings rules

• Provide training on revised tariffs and billing rules

• Monitor and enforce implementation of ARMs (Alternate Reimbursement Models

• Monitor Managed Health Care Variances regarding ARMs

• Provide training and coaching of the Billing team

• Management of SLA (service level agreements

• Ensuring high levels of productivity

• Ensuring accuracy of tariffs and ICD, CPT codes before releasing of accounts to funders and individuals

• Liaise with doctors and keep them updated of the changes on the scheme rules and benefits

• Conduct clinical and skills audits

• Provide training of staff and up skilling of staff on identified skills gap

• Compile and present reports on clinical governance meetings

• Conduct industry research on trends and patterns of patient’s disease profiles EMPLOYER : AIDS HEALTHCARE FOUNDATION

Job Title : Clinic Operations Manager

Period : January 2009 to January 2010

RESPONSIBILITIES

• Overall clinical and business operations

• Act on behalf of the Medical Director in his absence

• Provide onsite operational leadership and stewardship

• Coordinate operations and personnel activities to meet AHF objectives Dudu Mkhwane-Matlala Page 8

• Maintain interface with departmental personnel to ensure adequate space and facilities for patients

• Oversee patient care flow while redirecting and allocating resources efficiently

• Determine necessary space, equipment, supplies and support systems to ensure effective functioning of the clinic

• Take corrective measures in situations requiring immediate intervention, including interpretation and administration of organization’s policy and work rules. EMPLOYER : ELIZABETH GLAZER PEDIATRIC FOUNDATION (EGPAF) Job Title : Technical Advisor (Zululand District)

Period : May 2007 to December 2008

RESPONSIBILITIES

• Provide direct technical support to the implementation of the provincial department of health (DoH) comprehensive HIV& AIDS Care Management Treatment Program) including the prevention of Mother to Child Transmission (PMTCT) and TB/HIV integrated service

• Function as a link between EGPAF, DoH, EGPAF supported sites as well as other relevant stakeholders e.g., EGPAF implementing partners

• Establish and strengthening of referral system linkages between PMTCT and Care and Treatment &HAST services

• Work closely with Provincial Area Managers, HIV & AIDS, STI, TB (HAST and PMTCT coordinators and trainers to assess the training and development needs

• Prepare and present report on CCMT, HIV/TB program activities

• Conduct research on the impact and lessons learned from the HIV/AIDS related initiatives

• Document lessons learnt and disseminated/sharing of lesson learnt with other sites

• Act as a resource for staff at EGPAF supported sites EMPLOYER : DISCOVERY HEALTH

Period : January 2005 to April 2007

Job Title : Case Manager

RESPONSIBILITIES

• Initiate patients and enrol patients on HIV/AIDS Programme as per clinical, immunological and viral load reports and results

• Review and implement HIV/AID Disease Management Protocols Dudu Mkhwane-Matlala Page 9

• Provide Training on HIV/AIDS CARE, TREATMENT, PMTC

• Do telephonic follow up to patients, reminding mothers to have PCR done on their babies

• Do health education on importance of adherence, side effects and HIV/AID related emergencies such as Steven Johnson Syndrome on newly ART initiated patients

• Educate patients about importance of regular CD4 count and Viral Load

• Collate data and statistical information on the number of HIV patients co-infected with TB

• Liaise with the Medical Advisor and the Fund Manager where more funding is required for a long hospital stay.

• Case manage all adult ICU patients and work in collaboration with the treating Dr, Specialists

• Identify the available community resources for patients living with HIV in their communities and form linkages before discharge from hospital. (social worker or a psychologist should the need be) EMPLOYER : MEDSCHEME

Period : March 2000 to December 2004

Job Title : Case Manager

RESPONSIBILITIES

• Initiate patients and enrol patients on HIV/AIDS Programme as per clinical, immunological and viral load reports and results

• Conduct assessment of enrolment process

• Liaise with patient's doctors where more clinical information is required

• Do hospital visit to HIV/AIDS patients admitted in ICU in hospitals around Johannesburg

• Provide training on HIV/AIDS, Care Treatment, PMTCT and PCR

• Prepare and present cases to the Medical Advisor

• Identify community-based referral sites for continuum of care

• Generate reports and statistical information on HIV/AIDS for actuarial purposes EMPLOYER : CHRIS HANI BARAGWANATH HOSPITAL (3400 -Beds) Job Title : Senior Professional Nurse

Period : February 1987 to 30 April 1999 (4 years training and 8years as registered nurse.

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Departments worked in : EYE Hospital (St John’s Hospital), OPD Trauma, Surgical and Trauma, Maternity and Obstetric /Gynae

Responsibilities

Clinical Patient Care and Personnel Management

• Record patient’s medical records and monitor vital signs

• Supervising nursing staff and monitoring their needs

• Coordinating daily administrative duties, including scheduling, nursing assignments and patient care

• Overseeing patient admissions, transfers, and discharges

• Mentoring and training new staff and providing support, guidance to all staff members

• Monitoring medical charts and providing compassionate cate and assistance to patients and families.

• Liaising with doctors and administrators and communicate any protocol changes to staff.

• Ensuring compliance with all health and safety regulations.

• Recording and maintaining accurate reports.

• Conduct performance appraisal for nursing staff in the unit.

• Identify issues or emergencies and responding in a calm and efficient manner.

• Effective conflict management and resolution

TERTIARY EDUCATION

CURRENT STUDIES

Name of Institution : University of Cumbria (UK)

Degree master’s in international healthcare management Period : 2019-2021

Name of Institution : University of KwaZulu Natal (Howard College) Degree Honours in Nursing Education

Period : 2016

Majors : Nursing Education, Philosophy & Research

Name of Institution : University of Johannesburg)- UJ Period : 1998 to 2000

Degree Obtained B Cur ED ET ADMIN (Nursing Education and Nursing Administration Management Degree

Name of Institution : Baragwanath Nursing College

Period : February 1987 to February 1991

Diploma Obtained : National Diploma in Nursing Sciences Dudu Mkhwane-Matlala Page 11

Majors : General Nursing, Midwifery, Community and Psychiatry SECONDARY QUALIFICATIONS

Last School Attended : Pholela High School (Bulwer-KZN) Period : January 1983 to November 1984

Highest Standard Passed: Matric –JMB (Joint Board Matriculation)

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