Reporting Manager Floor Supervisor

SEEBE SADANANAD

RETAIL OPERATIONS PROFESSIONAL

QATAR

Contact No: +974-********

Email: ********@*****.***

Seeking senior level assignments in Retail Store Operations and Business Development with growth oriented organization of repute

PROFESSIONAL ABRIDGEMENT:

A competent professional with over 15 years ( 10 years GCC ) of experience in the areas of Business Development,Retail Operations, Stock/Material Management, Client Servicing and Team Management.

Abilities in managing business operations, achieving top-line and bottom-line objectives as well as controlling OPEX.

Experience in managing & executing various promotional activities / events and escalating business, profitability and market coverage.

Proficient at providing value added customer service by resolving customer issues & ensuring their satisfaction with the product and the service norms.

Steered efforts for ensuring the implementation of legal processes & compliance and minimizing litigation.

An effective communicator with excellent relationship building & interpersonal skills.

Handling 40 stores in GCC with retail area being 50k sq. ft., business turnover of 60million AED/year, and staff strength of 175 employees from 15 different countries.

Excellent Knowledge of Luxury Footwear, Handbags, Cosmetics, Fashion.

Professional Expertise

ORGANIZATION : APPAREL GROUP

BRAND : NATURALIZER

DURATION : DEC’ 2015 – PRESENT

DESIGNATION : AREA SALES MANAGER

REPORTING MANAGER : SALES MANAGER

Primary KPI’s:

•Playing Integral Part in Finalizing the Annual Budget for the Region, Keeping in Mind Store’s SWOT.

•Weekly/Monthly Target Distribution and Achievement Plan presentation to GM, for the Stores and Region.

•Responsible for Controlling the Operating Cost of the Stores.

•Coordinating with brand team to achieve the desired Gross Profit.

•Weekly Product & Business Feedback to Buyers & Brand Principles in US over Conference Call.

•Coordinating with Govt. Authorities for Marketing or Event Proposals and Implementations.

•Identifying Internal & External Commercial and Marketing Opportunities.

•Track & Analyze Stocks on weekly basis & Bridge the Gap for No Lost Opportunities.

•Monitoring of Store’s Compliance to Business Objectives of the Group & Brand.

•Establish and maintain good as well as positive relationship with customers, by working on the Feedbacks Twice Weekly.

•Ensuring Visual Merchandising Aspects are being Strictly Followed and New Product Launch are properly taken care.

Achievements:

Won Recognition & Certificate's for All the KPI's of Highest ATV/CONVERSION/UPT & GROWTH for 2016, Abudhabi Region from the Group.

Won “Service Excellence” Award from Dubai Economic Dept. for 2 Stores of Abudhabi in my leadership in 2016..

Has been Project Lead in Exclusive Clearance Sales set up in Dubai World Trade Centre Events.

Lead Team to successfully open 3 new stores for Naturalizer at Abudhabi, Alain & Dubai.

(ABUDHABI YAS MALL is a flagship concept of Apparel Group)

Promoted 8 staffs to store managers through continuous training & mentoring.

People Management:

•Leading a team of 20 Store Managers with 70 sales representatives.

•Mentoring Store Manager’s for the Next Role.

•Responsible for providing sales training & Product Training to staffs.

•Retention of Talent, and Monthly Tracking the Contribution of Team Members.

•Coordinate with Group Training Team for Specific Training Requirements of Individuals, apart from

Regular Trainings conducted by myself at stores.

•Recruit Staffs oversee their induction & Annual appraisals.

•Promoting Healthy and Open Door work policies.

•Measuring level of motivation among team members time to time.

ORGANIZATION : LANDMARK GROUP

BRAND : LIFESTYLE

DURATION : SEP’ 2012 – NOV’ 2015

DESIGNATION : STORE MANAGER

REPORTING MANAGER : AREA MANAGER

Primary KPI’s:

•Prepare and participate in the preparation of sales budget of stores.

•Maximize productivity targets (sales per sq.ft, ATV, Conversion etc.)

•Control costs within budgetary guidelines. (Staff overtime, Shrinkage Etc.)

•Conduct SWOT review to analyze the customer profile.

•Review and analyze stock and sales reports monitoring over and under stocks, implementing corrective action to be taken.

•Effective Feedback to Buyer and Merchandisers for Products and specific requirements.

•Working closely with Area and Concept Manager for Business Development opportunities inside stores.

Achievements:

Received STORE OF THE MONTH award in July 2015 for Budget Achievement, Safety Audit, VM audit & Mystery Shopping Audit.

Groomed and developed 6 current Store Management personnel at Lifestyle, QATAR.

Achievement of 102% of the budget for the year, Damages 50% less than LY, Stock Loss was 0.10% to cost.

Delivered over 10% like to like store growth in 2014-2015.

Consistently scored 90%+ on internal retail & cash SOP audits as well periodic personal assessments conducted by the Head Office in 2013-2014.

Scored Average of 93% in Yearly Mystery Shopping Survey Conducted.

Won the 1st Quarter – Prize Money of 5000QR. For Highest Loyalty Card Enrollments for Territory among all Retail Concepts in 2013.

Ranked 1st in Standard Visual Merchandising Examination conducted by Concept VM Head.

People Management

•Lead 3 Stores for Training of Staffs in STORE INVENTORY MGMT.(SIM) & CASHIERING IN ORACLE RETAIL APPLICATION(ORPOS) which got implemented in 2013-14 in Qatar.

•Conduct staff welfare activities in Early Morning Meetings. – Birthday celebrations, Team Building Activities etc.

•Grievance handling and taking disciplinary actions.

•Ensure skill development of showroom staffs through Learning & Development

•Monitor and appraise the performance of retail staffs in coordination with Area manager

& developing individual career plans.

•Set KRA's for direct reporter’s and conduct performance appraisal of Asst.Mgr’s.

•Oversee staff deployment and drive motivation levels of the direct reporters.

BRIEF SUMMARY OF PREVIOUS PROFILES HELD EARLIER:

ORGANIZATION : Landmark Group (Dubai, UAE)

DURATION : Jan’ 2010 – Aug ‘ 2011

DESIGNATION : Store Manager

REPORTING MANAGER : Area Manager

ORGANIZATION : Planet-M Private Ltd (Mumbai, India)

DURATION : Aug’ 2008 – Dec ‘ 2009

DESIGNATION : Store Manager

REPORTING MANAGER : Area Manager

ORGANIZATION : Lakewood mall Private Ltd (Mumbai, India)

DURATION : Aug’ 2006 – Aug ‘ 2008

DESIGNATION : Floor Supervisor

REPORTING MANAGER : Floor Manager

EDUCATIONAL BACKGROUND

•Hybrid MBA from Wellingkar Institute of Management Studies, India – 2006-2008

•Post Graduate from Mumbai University, India

•Graduate from Mumbai University, India

PERSONAL DETAILS

•Date of Birth 19th June 1985.

•Sex : Male

•Interests: Music, Travelling, Cricket.

PRINCIPLE: To treat each day as an opportunity to learn new things and be open to ideas.

LOOKING FORWARD: To Make A Head Start in Life & Enjoy A Successful & Prosperous Career

References: Are available on requirement -

Seebe Sadanand

Contact this candidate