Savannah Brown *** East Victory Rd Apt. C-***
Meridian Idaho, 83642
************@*****.***
EXPERIENCE
Flying J, Boise Idaho- Cashier/ Deli Production
October 24, 2015- July 17, 2016
Helped customers and truck drivers at the field desk Dealing with T-checks, Comdata checks, working the cash register with e ciency
Worked in the deli maintaining food safety standards Cleaned bathrooms, counters, maintained the front of the store by myself
Worked all shifts from morning, swing and graves
AVID Tutor - Main Tutor
December 10th, 2014- June 8th 2015
Helped run a group of students to help maintain their Grades and their daily lives.
Was responsible for checking grades, binders and e cient Projects to help keep them balanced.
Posed questions instead of giving answers right away to students about subjects they had.
Tutored English, Math, Science
Walmart- Deli Production
July 21st 2016- May 18th 2017
Helped maintain a deli serving customers and maintaining food safety standards
Able to clean and break down machines that cooked food such as rotisserie chicken to using fryers.
SKILLS
Able to work under pressure
in a fast environment
Able to read and scan
T-checks, EFS and Comdata
Learn to multitask by
planning out my schedule
accordingly
Proficient in Microsoft word
and excel.
Ability to troubleshoot Apple
products
Multitasking using multiple
tools
Proficient in payment
systems (online and o )
Reviewing multiple accounts
Basic coding abilities
(Javascript)
Proficient in UCD (Universal
Collections Desktop)
Troubleshooting basic
computer skill issues.
AWARDS
Multiple Citi Gratitude
Awards
LANGUAGES
English
Kept up cleaning standards while working in a fast paced environment.
Worked all shifts rotating between mornings and swings. Teleperformance- Apple Technical Support
June 20th 2017 - October 15th 2017
Helped customers with technical issues over the phone Maintained quality assurance with customers to the highest standards
Able to multitask and use up-to-date tools and the latest technology Apple comes out with
Helped provide emotional support and empathy with
customers over issues with their Apple products
CaptionCall
January 7th 2018- May 30th 2018
Helped caption calls to hard of hearing customers/deaf customers.
Kept up to date with the most recent technology and new programs that were up to date.
Worked at high speeds/captioning those calls while maintaining a Captioning voice.
Citibank- Collections Specialist 3
May 30th 2018 - Continuous
Helping clients who fell past due with payment plans. Kept up to date with changes in the financial industry. Reviewing statistics and changes on the production floor. Helped review multiple accounts o ine to review errors and rectify persistent issues causing G360’s.
Helping clients in stressful situations by coming up with payment options, also alleviating any stress by being empathetic and creating resolve. While also saving accounts to help the specific portfolio that I worked under. Help coached other colleagues in areas where there were points of weaknesses in regards to following Compliance and Targeted Call Reviews.
Maintained a Consistently Strong rating throughout the year of 2019 for my yearly performance.
EDUCATION
College of Western Idaho- Associates in Criminology August 21 2015, - Not continued.
Livermore Valley Charter Preparatory High School-
Graduated
August 21st 2013- June 10th 2015
.