Back Office Call Centre

S Ramesh Mobile: +91-988*******

**/*, ********** ******, *****: *************@*****.***

Ayanavaram,

Chennai 600 023.

Objective:

Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in a challenging & creative environment. Education:

Course University/School Field Of Specialization

B.Com. Madras University, Chennai – Tamil Nadu.

Period: 1994 -1997

Commerce

Skills Sets :

Platforms: Windows XP/2000

Office Automation: MS Office

II. Technical Qualification:

Qualification : TALLY (Financial Accounting Package & Inventory Management) Certifications:

Core Competencies: Internal Audit - MIS Reporting

Professional Details - 18 years of experience in BANKING SECTOR. Experience DEC 1992-MAR 2010

Position CLERK

Bank CANARA BANK

Professional Details - Accountant

Experience April 2010 to March 2013

Position ACCOUNTS OFFICER.

Company Raj Cooler & Traders.

Professional Details - Call Centre Executive

Experience April 2013 to May 2017

Position Executive Call centre Operations

Company Gembrill Technologies (I) Pvt ltd

Professional Details - Customer Support Executive

Experience December 2018 to July 2019

Position Executive Customer Support

Company Redisolve Software Ltd.,

Professional Details - Manager

Experience June 2020 to June 2021

Position Manager

Company Surya Surgical Industries

Role: Manager

Worked as a customer support manager in attending all walk-in customers. Greeting the customers and make sure that the customer is fully satisfied with the services rendered.

Explaining the customers about the various products. Preparing cash, wallet, credit card for raising the invoice and making the bills. Maintaining cash register.

Maintaining the store and taking care of the stocks. Looking for new clients through social media website. Submitting the daily reports to the superiors.

Role: Customer Support.

Worked as a tool force in handling international e-mails and chats. Responding to all the e-mails on live.

Co-Ordinating with the customers through chat on live and resolving their issues. Fixing the issues with the customers instantly.

Role : Customer Support.

Working as a tool force in handling international calls. Engaged in lead generation task.

Handling calls on behalf of sales reps and scheduling appointments. Doing cold calling on behalf of sales rep's and trying to explain them about the Connectleader and to fix an appointment with them and forwarding that Information to the direct sales team in the US .

Fixing the demos with the clients and solving the technical issues in the CRM over the phone. Testing the new CRM version for connect leader from the version 4. 0-5. 5. Tracking the client dialing hours report sending it to the support team in the US. Role: Accounts Officer.

Area of Experience : 2010 TO March 2013:

Experience in Accounts/ Finance dept:

Upto finalization of Accounts.

Invoicing, Cash Accounts, Bank Accounts, Cash & Bank Reconciliation, Ledger creation, Ledger posting, Trial Balance, (Trading A/c. & Profit & Loss Account) Finalisation of Accounts, Central excise reconciliation, etc.

Reports: Daily Income & expenditure statement

Fund Flow statement, Working capital, Invoice preparation. Debit& Credit Note – preparation.

MIS –reports, etc.(sundry debtors & sundry creditors – outstanding & receivables, and other reports related to the company’s business. TAX: Sale tax, Central excise, service tax, etc.

Statutory : PF, ESI, etc.

Payroll functions like Salary preparation, Incentives, overtime wages, etc. Banking:

Executive Profile:

• Accounting and Banking professional with more than 18 years experience in executing a gamut of front office functions in India.

• Demonstrated ability in handling various banking services and proficient in other operations such as internal audit and client documentation.

• Proven track record in completing the task entrusted within the Turn Around Time and as per the organizational standards

• Hands on experience in complying with statutory compliances, laid down by the state and Central Governments in India.

• Expertise in administering all the back office support functions, including MIS reporting, and process enhancement

• Well equipped in sustaining a positive work environment as well as ensuring customer satisfaction by achieving delivery & service quality norms.

• Excellent communication & interpersonal skills, blended with superior team management and analytical skills

• Exploring challenging opportunities in Operations / Back Office with an organization of repute in the industry

•

International Process Back Office Professional Operations Statutory Compliances Documentation - Internal Audit - MIS Reporting Professional Experience:

CANARA BANK

CLERK DEC 1992-MAR 2010

Responsibilities:

• Worked as an instrumental member of the management team by working with all levels of management to ensure compliance with policies and procedures.

• Manage cash flow and maximize usage of working capital, ensure proper routines and controls are in place for all regional expenses and cash process.

• Worked in all the departments say like cash, deposits advances bills, CASA, advances documentation.

• Scrutinize all the documents submitted by the clients.

• Ensured compliance of various statutory requirements as per audit guidelines as well as regulations laid down by various acts governing banking operations.

• Generated MIS reports and sent for bank operations, fund management and all other statutory details.

• Scrutinize all the documents submitted by the clients to ensure its authenticity.

• Followed up with clients in ensuring prompt repayment of credits and forwarded the delinquent accounts to legal department for further action.

• Verifying client reconciliation of bank statements.

• Monitoring the NPA level and following the customers to clear the dues with the help of special watch statements.

• Preparing weekly RBI statement, monthly Flash Report and other statements.

• Mobilizing deposits and participating in CASA contest.

• Dealing with foreign exchange transactions and discounting foreign Cheques/bills.

• Participated in the Can Adalat & Lok Adalat programme. Personal Details

Father’s Name: Srinivasan. S

Date of Birth : 18th October 1974

Sex : Male.

Languages : Tamil and English, Hindi (Read and Write) Passport : Available

Martial Status : Married

Nationality : Indian

Declaration:

I hereby declare that the information furnished above is correct and trustable to the best of my knowledge.

S Ramesh

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