Computer Instructor Night Manager
Resume:
UKOJI AUGUSTINE NNAMDI
**B Adeoye Adeyemi Street, Wasimi Maryland, Ikeja Lagos.
PHONE: 081********, 090********, 080********.
E-MAIL: ************@*****.***
BIODATA
DATE OF BIRTH: AUGUST 20TH, 1983.
SEX: MALE
MARITAL STATUS: MARRIED
STAE OF ORGIN: ABIA
LOCAL GOVERNMENT AREA: BENDE
PERSONALITY
Hardworking, good communication skills, Good interpersonal skills, able to Work with minimum supervision, result oriented attitude and good teamwork.
OBJECTIVE
To pursue organizational goals using my wealth of experience and acquired skills, and also to work assiduously to offer first class solutions that will enhance the accomplishment of my company’s goal and develop my skills for maximum input.
EDUCATION
INSTITUTION DATES CERTIFICATES OBTAINED
LAGOS CITY POLYTECHNIC 2014 HIGHER NATIONAL DIPLOMA CERTIFICATE
(IKEJA, LAGOS STATE).
FEDRAL POLYTECHNIC AUCHI 2008 NATIONAL DIPLOMA CERTIFICATE
(AUCHI, EDO STATE).
SATELLITE SECONDARY SCHOOL 2002 SENIOR SCHOOL LEAVING CERTIFICATE.
(SATELLITE, LAGOS STATE)
EBUTAYO CHILDREN SCHOOL 1996 FIRST SCHOOL LEAVING CERTIFICATE.
(SATELLITE TOWN, LAGOS STATE).
OTHERS:
PROFICIENCY CERTIFICATE & TRAININGS:
Finance Management and Audit Training by Intercontinental Group, UK
Hotel Management and Operations training by African Sun, Zimbabwe.
Effective use of OPERA/PMS/MICROS Software (General Hotel Management software)
Effective use of Tiger 2020 Software (Telephone Reports software)
Effective use of Sun Client v4.3.3 Software (Accounting software)
Effective use of Vision (Query & Analysis XL workbook)
Effective use of MC (Material Control for purchasing controller software)
Effective use of Oasys2009 (Paymaster software)
Effective use of Vein Card (key programming software)
Effective use of Kerba card (key programming software)
CERTIFICATE OF AWARD
Best Staff (Rockview Hotel Festac) 2009
Best Supervisor (Rockview Hotel Festac) 2010
Total Quality Management (Rockview Hotel Festac) 2010
WORK EXPERIENCE
BOARDROOM APARTMENTS- 6 PRINCE SAMUEL ADEDOYIN STREET, IKATE LEKKI, LAGOS. (2020 – TILL DATE)
Develops and implements accounting and finance strategies that support achievement of the Hotel’s goals.
Monitor status regularly and adjust strategies as appropriate.
Develops the annual budget in conjunction with the Executive Team.
Develops and implements financial and purchasing strategies which are aligned with the Hotel’s objectives and internal control.
Reviews and analyses business strategies throughput the Hotel to ensure alignment with the Hotel’s financial objectives.
Counsels Management team on ways to maximize profits and cash flow; analysis actual practices and data and suggests alternative strategies for managing their business.
Provides Management with reports and information that can be used as a basis for improved decision making Develops annual operating and capital budget by working with Heads of Departments, analyses budget variances and recommends strategies for improvement Support the operation of the Hotel by overseeing the purchasing function.
Maximize cash flow by proactively managing accounts payable and accounts receivable functions.
Works in the resolution of accounting issues at the Hotel and in the preparation of Hotel financial statements and reports.
Ensures that accounting practices adhere to legal requirements and brand standards including: Preparing and filing of tax and license information returns.
Providing internal and external auditors with the information they need and implementing their recommendations.
Aligns practices with internal and external audit recommendations.
Develops control which are complementary to the delivery of 100% Guest Satisfaction.
Articulates policies and audits compliance of cash handling and credit positions and credit.
Reviews and maintains accurate files on all contractual obligations.
WORK EXPERIENCE
MORNING SIDE SUITES, ETIM INYANG STREET, OFF MURI OKUNOLA STREET, V.I LAGOS.
ACCOUNTANT / ADMIN MANAGER- (2018 – 2020)
Controlling the payroll
Producing an accurate set of month-end accounts, with comparisons to forecasts and previous periods
Preparing profit and loss accounts and the Balance sheet for senior management
Assisting in preparing budgets and business planning, including projected room revenue
Reconciling bank statements
Ensuring legislation is followed regarding VAT and PAYE
Chasing late payments, reporting bad debts and keeping a careful eye on the cash flow
And Other Admin Duties.
WORK EXPERIENCE
MORNING SIDE SUITES, ETIM INYANG STREET, OFF MURI OKUNOLA STREET, V.I LAGOS.
OPERATIONS / ADMIN MANAGER- (2017 - 2018)
Fully responsible for all aspects of all departments.
Support and work with all Head of Departments in all aspects of running this hotel.
Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.
Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.
Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
Inspecting all departments for SOP implementation.
Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
Monitor the co-ordination between all departments for smooth & efficient operations.
Assessing and reviewing customer satisfaction and service recovery process.
Meet all dept. heads to review & train the staff to upkeep the human capital.
Identifying staff learning needs and assisting with development
Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.
Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.
Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
Responsible for the overall management of the operation of the hotel.
Any other duties assigned.
INTERCONTINENTAL HOTEL LAGOS. 53, KOFO ABAYOMI STREET, V.I LAGOS (352 rooms)
ACCOUNTANT-INCOME AUDITOR (2013 - 2017)
Checking and preparing of Front Office Rebate for approval by GM
Posting of Cash Book Journal
Preparing & Posting of Income journal
Sending FLASH Report
Completing General Cashiers Envelope
Posting of communication journal
Checking & filing of Discrepancy Reports
Comparing Banquet check to function sheets
Preparing of cover report
Checking of room variance report
Auditing food and Beverage Sales report from Micros in all F&B outlets
Maintain a procedure necessary to verify the accuracy of all revenue and adjustment posting.
Investigate all complimentary rooms, market code statistics report, Miscellaneous and Adjustment vouchers, manager’s checks, rate discrepancy.
Balancing of all interface system and the accuracy of the Managers Report.
Ensure that all revenues are correctly posted into the PMS system and accurately reported in the General Ledger.
Audit and make reports on telephone calls of the hotel daily.
Check the Trial Balance daily.
Check and verify the Manager’s Report inputted by the Night Auditor and amend any necessary Corrections.
Daily recording of Management and Adjustment allowances to be communicated to all the Line Managers and the General Manager.
Deliver targets, address performance, SMART objectives
Participate in departmental cross-trainings and provide help and support to the rest of the team when needed.
Performs all reasonable tasks requested by the management and relating to the Finance department’s engagement towards the hotel’s goals.
Fully participates in the training & development of all team members by delivering daily & weekly training as required.
Monitoring of city ledger including monthly reconciliation of all accounts, preparing and posting of all journal entries and month end closing of the books.
Supervising Controller’s Department staff assuring that all policies, procedures and internal control are strictly adhered to.
Assisting Director of Finance in Training and upgrading all Controllers’ Department.
Assisting Director of Finance in preparation of Full Year Forecasts, Outlook on monthly basis, annual budgets and other reports as required.
Administering staff by reviewing work schedules of all cashiers, Night Auditors, Paymaster, Storekeepers and main Accounts staff and by evaluation of quality of work and performance of each employee.
Ensuring that all statutory payments for taxes, insurance, fees and charges are paid and remitted promptly.
Assisting the Director of Finance in cash management for all bank accounts including Fixed Deposits, Domiciliary and Foreign Bank Accounts.
Effectively handling other miscellaneous areas like dealing with Insurance, External Auditors, Foreign Purchases, Tax Authorities, Hotel Suppliers, etc
AMBER RESIDENCE (AFRICAN SUN HOTEL-69rooms).16 ESUGBAYI STREET IKEJA GRA, LAGOS. CERTIFIED BY AFRICAN SUN LIMITED.
NIGHT MANAGER & AUDITOR (2012-2013)
NIGHT MANAGER DUTIES
Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
Conduct Briefing for all staff during Night Shift.
Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay.
Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselling and evaluations and delivering recognition and also reward.
Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
Enforce all fire-life-safety procedures.
Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.
NIGHT AUDITOR DUTIES
Responsible for performing close of day scenarios for the hotel Front Office and account for daily activity by organizing and verifying information.
Identifying and correcting discrepancies; posting accounts; running and distributing daily reports.
To follow all specified procedures to audit the shift closing of all front office staff, including F&B shifts and completing an audit summary for each shift.
To produce accurate and timely reports and correctly handle all cash transactions
To provide relief support to the hotel PBX operator during shift.
To follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centres.
To follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.
Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues.
Balance and audit for accuracy
Transmit credit card batches.
Complete and transmit daily management and accounting reports and supporting documents.
Act as hotel system liaison during night hours.
Perform all Guest Service Representative Functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of message.
Assist with other duties as assigned.
MARBLE HOTEL & SUITES, 23 AMUWO ODUFIN, LAGOS
OPERATION MANAGER (2010 – 2012)
Fully responsible for all aspects of all departments.
Support and work with all Head of Departments in all aspects of running this hotel.
Ensure the premises are in operative condition as per category of the unit to receive
Conduct regular operations team meeting with all HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedbacks / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.
Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.
Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
Dealing with Suppliers / Vendors for quality products
Inspecting all departments for SOP implementation.
Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
Monitor the co-ordination between all departments for smooth & efficient operations.
Assessing and reviewing customer satisfaction and service recovery process.
Meet all dept. heads to review & train the staff to upkeep the human capital.
Identifying staff learning needs and assisting with development
Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.
Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
Responsible for the overall management of the operation of the hotel.
Rock view Hotel. Plot 33, 23 Road, 2nd Avenue Festac Town Lagos (92 rooms)
CREDIT & COST CONTROLLER/MANAGER (2009 – 2010)
CREDIT MANAGER DUTIES
1. Maintain the corporate credit policy and Create a credit scoring model
2. Recommend changes in the credit policy to senior management
3. Manage customer credit files and credit granting and updating process
4. Accept or reject the staff's credit recommendations
5. Personally investigate the largest customer credit applications
6. Personally visit the largest customers to establish relations
7. Monitor periodic credit reviews and also monitor deductions being taken by customers
8. Manage the application of late fees and corporate financing program
COST CONTROLLER DUTIES
(Material Control software-MS)
1. Prepare the costing for recipes and menus prepared by the Executive Chef and suggest the selling price
2. Perform test checking on the receiving of goods at the hotel to ensure that the procedures are followed correctly
3. Prepare daily flash report of food costs and verify daily outlet void control sheets
4. Attend major banquet events with open bar, prepare P&L statement of major banqueting events and
5. Prepare banquet revenue breakdown summaries
6. Randomly test the inventory of outlets by reconciling the opening stock with the closing stock, taking account of store issues and sales
7. Verify and control complimentary bar order forms, Club Rotana Food & Beverage cost, fruit baskets in the rooms, etc.
ROCKVIEW HOTEL. PLOT 33, 23 ROAD, 2ND AVENUE FESTAC TOWN Lagos. (92 rooms)
STORE KEEPER (2008 – 2009)
Coordinates and control all the stores activities and Select the good supplier
Prepare a budget for mentioning the amount needed in the stores department.
Check the purchase requisition note, keep the proper store records(bin card, stores ledger,)
Delectates the types of stores needed in the hotel and maintain proper stock levels of materials
Prepare the stock turnover ratio and avoid the stores losses (normal and abnormal) by using the proper pricing methods for an issue of materials into the production department.
Ensuring a good relationship with the suppliers.
FINE LINE COMPUTER TRAINING CENTRE, CLOSE 54 SATELLITE TOWN LAGOS.
COMPUTER INSTRUCTOR / OPERATOR 2004 – 2006
Teaching students’ basic computer training.
Desktop publishing and other elementary computer packages, Instruct and monitor students in the use of learning materials and equipment.
Observe and evaluate student’s performance and development.
COMPUTER SKILLS
Internet Application, MS Word, MS Access, MS Excel, MS PowerPoint, MS outlook, Corel Draw, Page Maker. OPERA/PMS Micros Software, Tiger 2020, Sun Client v4.3.3, Vision (Query & Analysis XL workbook), MC (Material Control), e.t.c
HOBBIES
Learning, Working, Singing & Football
REFERNECES
Available on request
Contact this candidate