Health Technician Mental

Suzette Urban

***** ********* ** *.* Albuquerque, NM 87121 Ph# 505-***-**** ***********@*****.***

SUMMARY

Compassionate and caring person with an understanding of empathy. Dedicated to helping people empower themselves and rebuild their lives. Great ability to work under pressure. Adapt well to changing situations, excellent interpersonal, social and well-developed communication skills. Willing to work hard and learn continuously. Outstanding leadership

EDUCATION AND TRAINING

Masters: Social Work

New Mexico Highlands University July 2021

Albuquerque, NM

BSW: Social Work

New Mexico Highlands University May 2018

Albuquerque, NM

Associate of Arts: Children Youth & Family

Central New Mexico Community College May 2015

Albuquerque, NM Education

EXPERIENCE

Salesclerk

Albuquerque, N.M

Old Town Jewelry & Loan/ Apr 2001- May 2020

employee trainer

Create and maintain receipts for sales, pawns, and repairs.

Maintain store inventory which includes jewelry, firearms, art, and pottery.

Received and submitted payments and returns with accuracy and efficiency.

Provide excellent customer service daily.

Entrusted by employer to handle up to $75,000 per week

Ensure appropriate handling and repair of products.

Clerical experience- mailing, filing, answering phones.

Maintain records of items through computer system.

Run 4473 (Brady Bill Background Check)

Test silver, gold, and diamonds

Clean, buff and polish jewelry

Mental Health Technician

Albuquerque, N.M.

Desert Hills / May 2015 to Feb 2016

Provided excellent service to patients through personable communication.

Provided administrative support to clinical staff and managers.

Supported patients by identifying and addressing mental health challenges.

Effectively managed daily charting for each patient.

Monitored phone calls.

Life skills preparation

Review treatment plans

Ensure safe and therapeutic environment.

Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.

Restraints

Writing incident reports

SKILLS

Crisis intervention

Charting and clinical documentation

Excellent customer service skills

Patient assessment

Referrals to support groups

Ministering/praying for individuals.

Supply food, drink, clothing etc. to homeless people

Creating spread sheets

Developing a service plan

Advocating on behalf of client including creating, obtaining client resources

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