KRYSTIN VALENTI
Franklin, VT 802-***-**** ********@**********.***
OBJECTIVE
Detail oriented recent college graduate with an Associate in Occupational Studies in Clinical Medical Assisting with 17+ years of work experience and a proven knowledge of confidential correspondence, customer service and data entry. Praised as efficient by my peers, I can be relied upon to help your company achieve its goals. SKILLS
• Billing and Coding
• Medical Terminology
• Microsoft Office
• Pharmaceutical
Terminology
• Sterile Technique and
Preparations
• Digital Communication
Skills
• Phlebotomy
• CPT Codes
• ICD 10
• HCPCS
• DRG
• HIPPA
• OSHA
• CLIA
EDUCATION
Independence University, September 2020
Associate in Occupational Studies Medical Assisting 3.9 GPA
Bryan University, February 2021
Medical Billing and Coding Certificate
4.0 GPA
RELEVANT COURSEWORK: Medical Terminology & Medical Specialties AWARDS & HONORS:
• National Honor Society Inductee
• ALPHA BETA KAPA Cum laude
EXPERIENCE
February 2021 – May 2021
COVID Call Center Representative • MAXIMUS
• Fill out application for COVID-19 vaccinations.
• Collect extended health information such as current as well as previous conditions to ensure correct information is given.
• Ensure patient has never had adverse reactions from prior vaccines.
• Educate callers on the different vaccines, side effects, complications, and benefits of vaccine.
• Confer with customers by telephone to provide information about products or services, take orders, cancel accounts, or obtain details of complaints.
• Schedule appointments, maintain and update website and calendars, obtain all demographic information, payment method and insurance coverage.
160 Hour Externship
Patient Access Representative • Northwestern Medical Center
• Explain policies, procedures or services to patients using medical or administrative knowledge.
• Ask questions in accordance with instructions to obtain various specified information, such as person name, address, age, religious preference, or stat of residency.
• Compile, record and code results or data from interview or survey, using computer specified form.
• Perform patient services, such as answering telephone or assisting with financial or medical questions.
• Review data obtained from interview for completeness and accuracy.
• Perform other office duties as needed, such as telemarketing and customer service inquiries, billing patients and receiving payment.
CERTIFICATIONS
• Contact Tracer Course with John’s Hopkins University
• Certified in First Aid & CPR