Matric Manager

CAROL DAPHNEY GUMBI

JERUSALEMA TRUST AREA

MASOYI

WHITE RIVER

PERSONAL DETAILS

Contact no: 076*******

E-mail Address: ***********@*****.***

Date of Birth: 10 August 1985

ID NO.: 850**********

Health Status: Good

Gender: Female

Marital Status: Married

Driver’s License Code: Code 10

Nationality: South African

Home Language: SiSwati

Other Languages: English, IsiZulu

Residential Address: Jerusalem Trust Settlements

Masoyi

White River

Postal Address: P.O BOX 299

Legogote

White River

1240

Criminal Offence: None

QUALIFICATIONS

2003- Matric Certificate Inkunzi High School

2006- Call Centre Certificate Educon Business College

2020- Human Resource Diploma Centurion Academy (Currently studying)

2011- Basic Safety Certificate Kwamahlathi training services

2011- Basic First Aid Certificate Meditrax Academy cc

2013- Microsoft Excel 2010 Certificate IT Certification Academy

January 2014- July 2016

I worked for MR. D Delivery Courier as a Branch Operator

My key Responsibilities include:

Customer Relations

Lessoning with Drivers

Filling

Office Administration

Office Management

Monthly Reports

Driver Cash ups

Managing Petty Cash

Decision Making and problem solving

Scheduling and Arranging Deliveries

Route Planning

Driver Tracking

Reason for Leaving: On Contract

August 2016-November 2020

I worked for MSB EMPIRE Logistics as a Customer Liaison Manager

My Key Responsibilities include:

Customer Relations

Invoicing

Office Administration

Customer problem solving

Drivers liaison

Filing

Monthly report

Wages

Debt collection

Billing

Capturing

Driver Tracking & Liaison

Route Planning

Reason for Leaving: Company Closed Down

October 2011- December 2013

I Worked for Sappi Nursery as an Administration Wages Clerk

My Key Responsibilities include:

management of wages and Petty Cash

Compile Monthly administration Reports

Lessoning between employees and Management.

Management of Annual Leaves for Employees

Ordering and Issuing of PPE for all Employees

Decision- Making and Problem- Solving

Issue, control stationery and Filling Documents

Administration and Diesel Issues

managing Employees Clock in System and Improving Employee Performance

Arranging Pre-Employment Medicals for Employees

Data Capturing Services and time management

Typing and Distribute of minutes of meetings

Prepare and Managing correspondence, reports and documents

Liaise and coordinate training needs with the HR department

Generate requisitions for orders to be processed and reconcile goods and invoices received against orders

Reason for Leaving: Relocation

March 2007 –April 2010

I worked for Roadway Logistics (ELLERINES HOLDINGS) as a Customer Liaison Officer

My Key Responsibilities include:

Arranging of Deliveries, Customer Relations, Problem Solving,

enquiries, queries and Lessoning with Drivers

Capturing of Delivery Notes, and Arranging Exchanges

Customer Focused and Filing

Management of 10 Branches

Efficiently and Effectively handle customer complaints

Conduct Customer satisfactory surveys

Maintain customer complaints database for follow up and references.

Respond to correspondence in forms of letters, Emails, Faxes and telephones.

Preparing of monthly and quarterly customer complaints report for management review.

Receiving fleet administration documentation

Reason for Leaving: Relocation from JHB TO KZN

REFERENCES

Name: Mr. Patrick

Company: MSB Empire Logistics

Position: CEO

Contact no. 035*******/079*******

Name: Mrs. Francinah De Beer

Company: Roadway Logistics (Unitrans)

Position: Manager

Contact no. 071-***-****

Name: Mr. Konrad Buchler

Company: Sappi Nursery

Position: Nursery Manager

Contact no. 033-***-****/ 033-***-****/082-***-****

Name: Miss Phumzile Madlopha

Company: MR. D Delivery Couriers

Position: Manager

Contact no: 076-***-****

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