Crystal Spring House Supervisor
Resume:
Personal Details
Tladi Samuel Mogapi
Focused Hardworking individual
Gender: Male
Languages
English – Fluent
Afrikaans – Intermediate
Address: **** ********, ******** ****
Email: ********@******.***
Contact: 067-****-***
Relocation: willing to relocate anywhere
I am a really hard working person where I put my heart to what I do. Always striving to achieve more and to promote the company I work for. I would describe myself as a dedicated and well-mannered individual when coming to respect and obey work policies. Education
Crystal Spring Combined School
2008
Matric
Effective Interactions – Vanderbijlpark, Gauteng
January 2016 to December 2018
Certificate in Business Administration Level 4
Work Experience
Pins Bowling Supervisor
Emerald Resort & Casino – Vanderbijlpark, Gauteng September 2017 to 2020
Ordering of stock for bowling machines
Doing stock take for Bar and Operating equipment
Dealing with suppliers and creating specialized promotions Marking up of stock at bar
Doing monthly rosters for the team
Maintaining cleanliness of bowling alley
Providing assistance with new promotions and specials Making booking and dealing with customer complaints Allowing proper customer service
Ordering of stock for bar
Front Office Supervisor
Emerald Resort & Casino – Vanderbijlpark, Gauteng
July 2015 to September 2017
Dealing with suppliers with retail stock
Making up of stock
Doing stock take
Doing rosters and daily cash ups
Ordering of stock for Kitchen and Reception
Handling game drive bookings
Maintaining proper hygiene at the kitchen
Dealing with customer complaints
Uploading daily stats
Creating new ideas to generate revenue
Lifeguard
Emerald Resort & Casino – Vanderbijlpark, Gauteng
October 2013 to July 2015
Looking after patrons
Providing first aid to patrons
Assisting non swimmers
Cleaning of the Aqua dome
Skills
Microsoft Office
Packing
Customer Service
Bartending
Merchandising
References
Laurent Pazariz
OPS Manager
Emerald Casino – Company
Monica Koatla
Assistance Manager
Emerald Casino – Company
Boniswa Luangomba
Receptionist
Animal World – Company
Emerald Safari Resort (Pty) Ltd, 777 Frikkie Meyer Boulevard, Vanderbijlpark, Gauteng, South Africa. Postal address: Private Bag X777, Vanderbijlpark, 1900, Tel: +27 (0-16-982-****, Fax: +27 (0-16-982-****, e-mail: ****@*************.**.** Directors: S. Sculpher (British), A.G. Oswald (British), T.P.W. Ponoane, M.I. Scott, M.K. Twala, D.Senokwane* (*Alternate). Reg no: 1997/007634/07, VAT no: 495*******, www.emeraldcasino.co.za
30 August 2021
Reference Letter
This letter hereby serves to notify you that Mr Samuel Mogapi was employed at Emerald Resort and Casino from 2013 – December 2020.
Employee number: 90677
Department: Leisure and Entertainment
Roles & responsibilities:
1.) General Leisure Attendant and Lifeguard (2013 – 2015) Sam was responsible for ensuring that the Aquadome waterpark is fully operational by making sure that the setup is done and checklists completed. His leadership quality was picked up early and later he was assigned as team leader of the Lifeguards. In his team leader role he would facilitate lifeguard training and first aid training for those shadowing him.
2.) Animal World Front of House Supervisor (2016 – 2018) Sam was promoted to lead the Animal World front of house team. He was responsible for scheduling the staff, and he would ensure that stock for the shops is ordered and packed out on the shelves. He would also oversee the Restaurant and account for Cost of sales.
3.) Pins Supervisor (2019 – 2020)
Sam was promoted to manage the Ten- Pin bowling alley which also included the Bar operation. He would carry out cash-ups, derive stats, track sales, and account for the Bowling and bar revenue.
Review: Sam is a highly skilled and experienced team member who worked exceptionally hard. He has shown competencies in all our respective outlets, he is disciplined, flexible, and focused. He is a team player and is able to work in a high pressured environment. We have been honored to have had him serving in our organization and he is highly recommended.
For further engagement regarding Mr Sam Mogapi kindly please contact me on 016-***-**** or alternatively email me: ******@*************.**.** Yours Sincerely,
Thato Mfono
Assistant Leisure Manager
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