Office Administrator

IRENE CHIWANZA

Johannesburg • +277********

*************@*****.***• linkedin.com/in/irenechiwanza

Office Administrator Bookkeeper Office Manager

PROFESSIONAL SUMMARY

Meticulous, pro-active, highly organised and innovative Office Administrator with over 12 years’ experience covering a diverse areas of industry with a demonstrable history of delivering operational excellence. Well skilled in managing accounting duties, account reconciliation, invoicing, bookkeeping, procurement and clerical duties. Possessing strong inter-personal and communication skills that enable effective relationship building and maintenance. Seeking a challenging and rewarding role with opportunities for continuous learning and greater heights at both and individual and organisational level.

Core Competencies and Skills

• Process Control and Optimization • Human Resources Management Office Administration Customer Service Microsoft Office Data entry and analysis Invoicing Accounts Reconciliation Staff training Accounts Management Month-end closings Order processing Vendor Management Organisational Development Accounts Receivable

MAJOR HIGHLIGHTS

Proficient in Microsoft Office Suite (Word, Excel, Access, outlook, PowerPoint) and managing calendars of company directors and higher management

Adept at managing and streamlining administrative processes to reduce errors, wastage and improve accuracy and efficiency

Successfully assisted management in acquiring a restaurant, oversaw the hiring and training of all subsequent staff and was in charge of procurement and daily management of the restaurant after it was set up at SDP Engineering.

Initiated an efficient way of working by drafting, editing all company standard operating procedures at Smart Safe solution which are now still in use

Increased customer satisfaction by 80% by resolving all customer queries within one month at Day2Day Milling and Smart Solutions

PROFESSIONAL EXPERIENCE

Rene and Tee’s catering 03/2021-current

Baker

Self-owned business where I am responsible for creating bespoke cakes and catering for various occasions for a diverse range of customers

Just Property 11/ 2020 – 03/2021

Accounts Administrator

Competent in using PayProp software to manage new and existing deals, clearing of payments, particularly for same day payments

Maintained client and tenant records and related information for over 200 properties on PayProp system database and verified entries for accuracy and completion

Developed effective working relationships with tenants, clients, and work colleagues

Processed and reconciled accounts payables and receivable and invoicing

Accurately maintained inventory and invoicing records using PayProp software

Prepared reports and invoices for clients as a routine administration process

Responsible for the analysis and reconciliation of accounts for both tenants and landlords

Scrutinized and reviewed all potential tenant applications for rentals

Performed initial face to face tenant assessment and analysis as part of verification process to tenancy

Promoted the business though through use of social media

Smart Solutions 05/2015-06/2020

Office Administrator and Bookkeeper

Provided advanced, detail-orientated administrative support to 15 co-workers to ensure efficient office operations and manufacturing of safes

Supported office staff by organising company events, meetings, and other scheduling as relevant

Administered accounts payables, receivables and invoicing as well as processing and managing reimbursement of employee expenses

Harmonised working processes by drafting standard operating procedures,

Managed incoming and outgoing calls for a very busy office

Used Excel to manage inventory

Responsible for managing payroll by processing timesheets and pay slips

Reduced stationery costs by 80% by initiating a new stock ordering system and taking sole responsibility of ordering and managing stock issued to coworkers

Key achievements

Identified areas of improvement in policies, procedures and implemented strategic and effective processes such as initiated quality control checks of newly manufactured safes as well as serviced ones before release for sale or back to customers

Ultra-Industrial Chemicals 11/2013-12/2014

Office Administrator

Varied role where I undertook general day to day office administration tasks and duties, including minute taking, meeting, and greeting clients, answering calls, and dealing with enquiries. greeted visitors and responded professionally to telephone and in-person enquiries for intimation

Skills gained: marketing

SDP Africa Engineering 04/2012 – 11/2013

Administration

Responsible for hiring and managing employees

Drafted contracts, budgets, and reports under management instruction

Managed the day-to-day calendar, weekly project-meetings, meeting preparation and document management of higher management

Responsible for prioritising any telephone requests for appointments with the Chief Executive Officer

Successfully trained junior employees in administrative procedures as well as being responsible for their successful onboarding and carried out their appraisals.

Day 2 Day Milling, Harare 11/2009-03/2012

Office Manager

Acquired knowledge and experience of bookkeeping

Met challenging quotas for productivity and accuracy of work by prioritising competing deadlines

Improved customer satisfaction scores through the application of superior conflict resolution and problem solving

Handled all incoming phone and in-person businesses and client requests for information.

Monitored and evaluated personal performance to complete weekly reviews, recommend advancements or address concerns.

Responsible for circulating communication of corporate objectives across all divisions through regular correspondence and scheduled follow ups between management and factory workers

Oversaw all payment processing of invoices, receivables and managed company cost – purchase and procurement

Responsible for employee hiring, salaries and payroll management

SUMMARY OF OTHER ROLES

Volunteer Field Officer and Peer Educator for Practical Action, Chimanimani, Zimbabwe, Feb/2003–Aug/2003

Volunteer Basketball and hockey coach at Chimanimani Primary School, 06/ 2003 – 08/2003

EDUCATION

Diploma in Hotel Management, ICM,2005

GCSE ordinary Levels in Mathematics, Maths C, English B, History B Economics D and Business Studies C

TRAINING AND PROFESSIONAL DEVELOPMENT

Certificate in QuickBooks and Quick Payroll, 2017

Sage accounting system,2019

PayProp Property Accounting Management System 2019/ 2020

REFERENCES

Available on Request

Contact this candidate