Services Analyst Clerk
Resume:
CURRICULUM VITAE
Of
Noleen Lackay
Curriculum Vitae of Noleen Lackay
Summary
I am an enthusiastic individual, eager to contribute to team success through hard work and by paying strong attention to detail. I attained a thorough understanding of policies, procedures and administrative processes during my employment in the financial sector for 16 years. I work well as an individual and in a team, with the ability to perform well under pressure. My excellent organizational, communication and interpersonal skills have guaranteed success in meeting business and operational goals due to performing to the best of my ability, with the highest degree of honesty, confidentiality and integrity.
I am self-motivated, flexible and have problem solving abilities. I am confident that I can make a valuable contribution to any organization.
PERSONAL DETAILS
Name: Noleen
Surname: Lackay
Address: 29 Middel Street
Pniel
7681
Identity Number: 781**********
Cell phone Number: 082-***-****
Email Address: ******.******@*****.***
Language Abilities: Afrikaans, English
(Speak, write and read)
Driver’s License: Code 8 (own Vehicle)
SECONDARY
School: Groendal Secondary School
Matric, 1996
ACHIEVEMENTS
National Certificate - Banking Services Advice - NQF Level 5 May 2009 Client Advisory Framework Accreditation 29 November 2018 First Aid Level 1 & 2 - NOSA Institution June 2019 WORK EXPERIENCE
Organization: Launch Lab- University of Stellenbosch Position Receptionist
Employment date: May 2021-Current
Key Performance Areas
Responsibilities:
Welcome/greeting visitors and directing them appropriately
Answering phones calls, accepting parcel delivers and booking of boardrooms
Ensure sign in of all visitors according to Covid protocol
Supporting with daily administration duties.
Organization: Absa Wealth
Position: Client Services Analyst - Plattekloof, Stellenbosch Employment Date:
Key Performance Areas
Responsibilities:
February 2008 - 31 August 2020
● Opening of transactional and Investment accounts and processing all financial transactions.
● Reconciliations of end of day balancing and execution of daily listing for reinvestment purposes.
● Execution of service offerings on all workflow queues regionally claimed from PMP/ESP timeously and completed within service level agreements.
● Document validation/preparation for new credit and debit card applications.
● Assistance with documents required for audit purposes.
● Ensure accurate maintenance and control of deliveries of clients credit/debit cards and chequebook requests in a proactive manner.
● Supporting Business Executives with all client related queries and archived statements.
● Following up on cards and pins delivery for all clients.
● Assisting with escalations and following up till completion.
● Assisting with re-ordering cards and pins for clients.
● Capturing and tracking of all fraud related matters.
● Ensure minimal losses and errors that contribute adversely to company revenue. Prepare data and information for regular report data analysis used in Personal Development plans for all regions.
● Collaboration with other service business units and stakeholders within ABSA regarding systems and process efficiencies.
Organization: Absa Wealth
Position: Customer Services Clerk
Employment Date: July 2004 - February 2008
Key Performance Areas
Responsibilities:
● Attended to all customer enquiries, requests and complaints in an efficient manner.
● Organizing daily activities effectively in order to achieve performance goals.
● Contributing to business growth by passing on contracted leads to banking consultants.
● Adherence to company policies and procedures, mandates and key policies.
● Identifying elements of corporate crime to minimize risk of fraudulent activities performed over teller counter.
● Being informed and updated with all relevant product knowledge and information to ensure customer satisfaction.
● Adhere to all audit requirements.
● Checking of signature or other document specimen on CDM
● Printing of client archived statements and requesting documents Bank Teller - Absa Bank Stellenbosch (June 2001 - May 2004) SKILLS DEVELOPED
● Computer Literate
● Positive Attitude
● Willingness to go the extra mile
● Professionalism
● Acted as SME - Subject Matter Expert for CS team with the objective of promoting close co- operation, share information and develop satisfactory solutions. REFERENCES
Bernie Francke
Manager Wealth Assist - Sandton
M: +27-82-956-****/ +27-79-553-****
E: ******.******@***********.***
Jane Downing
Regional Director Absa Wealth
E: ****.*******@**********.***
Marsha Davids
Absa Wealth Banker
M: + 27 (0-82-563-****
E: ******.******@**********.***
Contact this candidate