Business Analyst Executive Assistant

KATIA LO DRAGO

PROFILE

My attitude is one of can do and will do. I enjoy a challenge and look to create the best possible environment for a healthy working relationship with colleagues. My experience in various industries has garnered me invaluable knowledge and skills. Environments of pressure do not intimidate me as I am fastidiously neat; have an obsessive attention to detail and accuracy and can multi-task and prioritise. I can assure an employer of my excellent administration skills, an outstanding command of the English language, written and spoken. I am an exceptional typist with an above average typing speed (70-80wpm); well versed in dicta typing. Diplomacy is an important facet of my nature and I give due regard to matters of confidentiality. My intention is to acquire a long-term position within which I am able to give of my best and apply my experience and skills. I believe I am a superlative candidate for a company seeking an employee with a strong work ethic, dedicated, with a vibrant personality and admirable people skills.

EMPLOYMENT HISTORY

August 2011 — April 2018

Ombudsman for Short Term Insurance

Case Administrator/Profiler

Responsibilities:

Initial liaison between Insurer and Complainant

Filing of all documentation with 100% accuracy.

Diarizing files for further attention – deadline driven.

Daily typing.

Tracking of all emails to CRM system for accurate updates.

Weekly stats to Senior Assistant Ombudsman for active/closed cases.

Daily diary.

Closing of files on resolution.

Assist other secretaries with overflow of work when possible.

Assist Ombudsman and General Manager PA in her absence or overflow of work.

Member of PR committees

Member of pilot project “Fast Track” – assigned duties normally carried out by Assistant Ombudsmen in order to ascertain whether a “Fast Track” department could be established. Outcome of project was successful and “Fast Track” concept ascertained to be workable. Paralegal qualification required for this role in order to aspire to the position of Junior Assistant Ombudsman.

Reference: Miriam Matabane (General Manager)

Phone: 011-***-****

May 2010 – August 2011

Rogers Aviation

Administrative Assistant,

Responsibilities:

Assist HR department in interviews and acquisition of new staff in South Africa

Support to Jet Airways (SLA client airline)

Co-ordination of workshops, functions, catering and equipment hire.

Assistant to Rogers Aviation Country Manager.

Assisted ticketing department of Jet Airways.

Liaison with Property Agent for leasing of company apartment and upkeep.

Hotel and flight reservations for staff.

Supervise kitchen staff and driver.

Jet Airways

Responsibilities:

Public relations and marketing events

Support to Sales Team

Assisted airport office; ticketing and ground crew

Aided General Manager and his Personal Assistant

Reference: Company closed in 2010

July 2007 – May 2010

Janssen-Cilag Pharmaceuticals (Johnson & Johnson)

System Administrator

Responsibilities:

Assist business analyst with extraction of weekly and monthly reports for integration to Qlikview system (CRM)

Keep all report information updated on a daily basis on excel Spreadsheets for integration to Repwise CRM system and Qlikview

Maintain database on Repwise system for 50 Plus medical Representatives with relevant client information

Assist medical representatives with target audience reports Co-ordinate with business analyst’s implementation of new Trends system pilot and launch to live (SAPS)

Reference: Dave Beverley (Senior Analyst)

Phone: 011-***-****

EDUCATION

Matric, Jeppe Girls High School, Kensington, Johannesburg

January 1986 — December 1986

Secretarial diploma, Anchor Secretarial College

January 1988 – March 1989

Paralegal diploma, Intec College, Gauteng

April 2016 — November 2016

AAFSA Airside Induction certificate

September 2010

19 Tersia Street, Belmonte Estate, Nelspruit. 083*******. ********@*****.***

- Administrator; Executive Assistant; Paralegal

•Self-Development

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•Emotional Intelligence

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Marketing/PR/Co-ordinator

•Working legal experience

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•Internet research/proficiency.

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•Social Media proficiency

•Data Capturing

Current Studies

NLP Therapy (Neurolinguistic Programming)

CBT (Cognitive Behavioural Therapy)

Counselling

Previous Work Experience

Shell South Africa – Secretary

(1989)

4x4 Megaworld – created company with partner

(1995)

NSureline – Commercial Insurance Administrator

(1998)

Accenture – Marketing Assistant and Co-Ordinator

(2000)

Montano Developments – Executive Assistant to Director

(2003)

PHD Technologies – Office Manager

(2005)

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