Client Advisor Customer Care Admin Controller

Delicia M Koopman

P O Box **** Windhoek Tel. +*** 61- 389 100 (w) Cell. +264-**-***-****

E-mail: ************@*****.***

Key Skills:

Client Service Orientated

Work well under pressure ID. 830********

Highly motivated, Eager to learn and a dedicated worker

Licence Code: 08/BE

Good communication skills

People’s person and work well with clients Marital Status: Single

EDUCATIONAL DATA Dependants: Two

Last School attended: Academia High School

Grade 12

Year 2001 Auas Motors – GM

Service Advisor

Subjects: Accounting (High Grade)

Mathematics November 2004 –December 2007

Business Management Reference: Mr Maruis Faul Tel: 067 – 302 037

Afrikaans First Language

English System: Automate

Assisting clients

CAREER HISTORY

Answering telephone calls

Pupkewitz Nissan Making Appointments

Filling

Receptionist Opening Job cards

1999-2001(casual) Taking in vehicles for services and repairs

Answering Telephone Calls Issue of sublets invoices

Assisting clients Calling clients

Filling Duties Customer Service

Printing Invoices Ordering Stationary for department

Pupkewitz Nissan Workshop Invoicing of Job card

•

Service Advisor Methealth Namibia Administrators

March 2003- November 2004

Reference: Mr Isak Smith Tel: 061- 291 6800 Administrator for Namibia Medical Care (NMC),

Bankmed and Psemas Medical aid Funds

System: Automate

Client Service Advisor/ Service Provider Help

Taking in vehicles for service

Desk Consultant/Psemas Client Advisor

Answer phone calls, making bookings for services or repairs

Opening Job cards

02.01.2008- 12.08.2011

Issue of sublet orders

References: Mr Nick Nel Tel: 061- 287 6000

Invoicing

(Client Service Manager)

Receiving payments

Mr Jan Husselman Tel: 061-***-****

Customer Service

(HOD Client Service)

Lina Aluteni Tel: 061- 287 6000 ( HOD Branhes

System: Med- I – System Auas Motors Walvis Bay – GM

Service Advisor

Assisting Members and Prospective Members with August 2011- September 2013

enquiries (Walk-in and Telephone Queries) Reference: Mr Gerhard Carstens Tel: 064- 203 610

Explaining Product to new clients Mrs Desiree Jones Tel: 064- 203 610

Assisting members to complete applicable documentation

Forward completed Ex-Gratia forms to Committee System: Automate

Do corrections on claims processed incorrectly and give Assisting clients

feedback to clients Making Appointments

Attend to member calls and do queries (Call Centre) Opening Job cards

Receive member premiums and deposits (Cash and Taking in vehicles for services and repairs

Cheques) Upselling, advise clients of additional repairs and

Receive member claims and forward to relevant cost

departments Issue of sublet orders & postings

Log all queries on system for future references Keeping clients updated on their vehicle`s

File copies of requested instructions services/repairs

Follow-up on outstanding queries and provide feedback to Invoicing Job cards

clients Customer service

Calculate co-payments to Dentist, Doctor’s and Specialist Closely monitoring on parts ordered for advising

Do Quotations and forward to relevant Dr’s clients accordingly

Provide Standard Visum Letters to members and students

for SA Service Providers Auas Motors Windhoek

Attend to Service Providers queries and provide feedback Service Advisor

on outstanding accounts

Relieved at Luderitz Branch for 1Year and 2 Months September 2013- October 2015 (Transfer from Walvis

Relieved at Walvis Bay Branch for, November 2010 Bay Branch)

to February 2011 Ref : Mr Andre Botha Tel: 081-***-****

Responsible for Swakopmund Branch from March

2011 to August 2011 System: Automate & BSI

Auas Motors Windhoek Assisting clients

Customer Care Consultant Making Appointments

November 2015 – March 2020 Taking in vehicles for services and repairs

Ref: Mr Jacques Blaauw Cell: 081-***-**** Upselling, advise clients of additional repairs and

Mr Herman Mouton 081-***-**** cost

Issue of sublet orders & postings

System: Automate, BSI, Pinnacle Keeping clients updated on their vehicle`s

services/repairs

Duties: Invoicing Job cards

Customer service

Close monitoring of CSI and strive to Improve Closely monitoring on parts ordered for advising

Calling all Clients on a daily basis clients accordingly

Handling all client complaints

Doing weekly Reports on Sales and Workshop Client

Feedback

Auas Motors Windhoek

Admin Controller

April 2020 – current

Ref: Mr Bertie Nel Tel: 081-***-****

Supervision over Service Advisors

Weekly reports on outstanding job cards, vehicles booked

in

Reports and monitoring Cash outstanding

Approve front line leave

Monthly report on Workshop Company vehicle’s

Maintenance and licensee discs

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