Business Analyst Sales Associate
Resume:
Jocelyn Brickhouse
Assistant Teacher - FDIC
Washington, DC 20002
******************@*****.***
Charismatic and dependable Teacher with 5+ years of experience delivering educational assistance and instruction to various levels of learners. Committed to providing students with necessary tools to achieve academic goals, instilling love of learning and cooperative teamwork. Adept in application of excellent communication and problem-solving skills. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Work Experience
Assistant Teacher
FDIC - Washington, DC
February 2018 to Present
• Used range of instructional approaches and classroom activities to draw students into material and enhance understanding.
• Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
• Assisted students of all ability levels develop life-long learning skills and good study habits.
• Created enjoyable and interesting learning environment for students through the course to improve their development.
• Maintained accurate and complete records for students.
• Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
Private Nanny
Self Employed - Bladensburg, MD
July 2016 to January 2018
• Monitored schedules to maintain sleeping, eating and activities for child.
• Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
• Coordinated different types of activities to enhance physical and intellectual development.
• Offered positive and nurturing environments to support child social and emotional growth.
• Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
• Facilitated relationships with child and parents by developing caring and structured home environments.
• Taught children everyday skills, including tying shoes, dressing, expressing emotion, learning speech.
• Performed light housekeeping duties, such as dusting, mopping and Cleaning kitchen, living room to keep household efficient and neat.
Bartender/Waitress
Layla Lounge - Washington, DC
July 2015 to September 2017
• Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
• Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
• Assisted cashiers with processing customer payments and documenting orders.
• Took customer orders and capitalized on opportunities to sell special beverage and food options.
• Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
• Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
• Offered product samples, answered questions and helped customers find items.
• Assisted wait staff with timely food delivery and guest requests.
• Ensured exceptional guest experiences through attentive service.
• Engaged in suggestive selling and other sales techniques. Business Analyst
Fannie Mae - Herndon, VA
July 2014 to January 2015
• Mapped process activities to identify shortfalls and identify options to rectify operational inefficiencies.
• Built library of models and reusable knowledge-based assets to produce consistent and streamlined business intelligence results.
• Mapped current business and operational processes and offered recommendations for improvement.
• Established online configuration knowledge base to support functionality by developing robust system application overview.
• Evaluated consistency and importance of different BI data against needs to determine optimal courses of action.
• Developed wireframes, site maps and content inventories for new website designs. Sales Associate
Home Depot - Capitol Heights, MD
February 2013 to January 2015
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Maintained records related to sales, returns and inventory availability.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Maintained organized, presentable merchandise to drive continuous sales.
• Prepared merchandise for sales floor by pricing or tagging.
• Evaluated inventory and delivery needs, optimizing strategies to meet customer demands. Medical Receptionist
Office of Dr. James Mutcherson Allergist - Washington, DC June 2006 to December 2010
• Completed and filed financial documentation for accounting purposes.
• Organized paperwork such as charts and reports for office and patient needs.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Checked patient data including insurance, demographic and health history to ensure all information was current.
• Adeptly managed multi-line phone system and pleasantly greeted all patients.
• Obtained payments from patients and scanned identification and insurance cards.
• Scheduled, rescheduled and handled cancelled appointments for patients.
• Managed financial documentations such as expense reports and invoices.
• Located, checked in and pulled medical records for patient appointments and incomplete charts. Education
I.T. Certification
Prince George's Community College - Upper Marlboro, MD 2015
High School Diploma
Bladensburg High School - Bladensburg, MD
2010
Business of Administration
Northern Virginia Community College - Annandale, VA American InterContinental University - Schaumburg, IL Skills
• Business development
• Relationship building
• Strategic planning
• Customer service
• training
• Microsoft Excel
• CPR
• Filing
• Organizational Skills
• Teaching
• retail sales
Additional Information
Skills
• Creative learning strategies
• Creative questioning
• Positive learning environment
• Performance improvement
• Business development
• Strategic planning
• Exceptional customer service
• Relationship building
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