Muskan Sharma

Project Manager & Delivery Manager

Professional Scrum Master Certified

Panchkula, Haryana +91-750******* adoi9y@r.postjobfree.com Summary

• Equipped with a strategic mindset that facilitates the formulation and implementation of strategies that have significantly improved preventative maintenance and cost efficiency

• Contribute to delivery of projects to initiate, schedule, budget, manage according to the company quality standard norms

• Interpersonal, leadership, communication, decision-making and presentation skills

• Handled US, UK, Singapore, Australia based clients Core Competencies

• Project Management

• People Management

• Invoicing

• Change Management

• Project Budgeting & Cost Controls

• Risk Management

• Quality Assurance and Testing

• Agile Methodology

• Strategic Planning & Analysis

• Process Improvement & Documentation

• Vendor Management

• Scrum

Tools & Techniques

• Project Management Tools - JIRA, Trello, Asana, Basecamp, Taskray, Clarizen, Zoho, Smartsheet, Slack, MS Project

• Techniques – SDLC, Waterfall, Agile, Scrum, Kanban

• Testing – System testing, Software testing, Manual testing, Functionality testing, Test planning, Test cases

• Communication – GTM, Zoom, Skype

• Documentation – Google Drive, MS Office, Lucid Charts

• Bug Management tools - BugZilla, Mantis, Eventum

• Front end - HTML, CSS

• Digital Marketing - SEO, SMM, PPC, SEM, Google Adwords and Analytics

• Analytics – Tableau & Analytics

• Marketing Automation – Marketo

Professional Experience – 10+ Years

FIS Global – Mohali, Punjab, India

Project Manager I – July 2019 to Present

• Both teams and clients are onsite. Hence, planning and managing everything remotely

• Handling EMEA zone with leading banks i.e. Riyad Bank, Rand Marchant Bank, FMO Bank, Emirates bank, Lloyds Bank, and UKEF

• Working on Agile Methodology

• Working in UK time zone

• Experience of Product Breakdown Structure, Work Breakdown Structure, Gantt Chart and Dependency Network

• Managing and monitoring the project plan to ensure successful completion of the plan activities and delivery of the project on schedule

• Creation of sales deck for upsell and cross-sell

• Estimation and resource allocation

• Looking into change management and risk management Grazitti Interactive – Panchkula, Haryana, India

Project Manager – Oct 2014 to July 2019

• Promoted to project manager role to plan, schedule and execute all stages of a project

• Handled projects related to Website Development (WordPress, Drupal, NodeJS), Ecommerce

(Magento & Shopify), Mobile applications, Salesforce, Marketo and Digital Marketing

• Executed enterprise level projects for USA, Canada, UK, Australia & Singapore i.e. LeadMD, MariaDB, ATPCO, PlushCare, HP, Korn Ferry, Tigera, Urjanet, Samsung, Betterworks etc.

• Proven skills in Communication, Leadership, Creative & Critical Thinking, Team Player, Efficiency, Ability to take on Challenges and to Work Under Pressure, Problem Solving, Interpersonal Skills

• Created cost-benefit analyses and ROI assessments that is used as the basis for decision- making on proposed IT implementation projects

• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs

• Handling a team of 40+ resources of different skillset INSCOL Academy

Sr. Web Analyst – Jan 2013 to Oct 14

• Handled project related to Digital Marketing and Wordpress Grazitti Interactive – Panchkula, Haryana, India

Project Manager & Sr. Web Analyst – June 2011 to Aug 2012

• Worked as a trainee and learnt about technologies and digital Marketing Clients & Key Responsibilities

Riyad Bank (Product) –

• Using FIS ACBS product and moving to the updated version

• Estimation and negation of Billion dollars deal with creation of SOW and 18 months Project plan

• Resource allocation and followups with multiple teams

• Client communication via calls and phones in SAK time zone Asian Development Bank (Product) –

• Delivering Upgrade and simultaneously multiple other deliverable

• Direct contact with Philippines headquarters office

• Using internal management tool and MS Project

• Worked as Project manager and Delivery manager at the same time

• Quality oriented process with Agile methodology

LeadMD (Web Services) –

• Platform – Wordpress, Marketo & Salesforce

• Management Tool Used – Taskray

• Project duration – 4 Years

• Vendor Management without disclosing the name of the company

• Co-ordinated and delivered the projects within 6 different teams including Design, QA, Marketo, SFDC, Integration and Digital Marketing

• 24x7 support to team with the introduction of Primary and secondary resources in both day and night shift

• 2 weekly calls with client

• Involved in Gap analysis and change management, Preparation of Detailed scope creep document

• Handled day to day tasks and same day delivery of tickets ATPCO (Web Services)–

• Platform – Drupal

• Management Tool Used – Jira and Basecamp

• Project duration – 4 Years

• Feasibility study for the client requirements for both public and customer facing websites and provided a high level project plan and scope document

• Weekly connect

• Involved in testing process with QA team and created High level test case plan

• Represented this project in ISO27001:2013 audit with the documentation

• Completed One project in Agile methodology

MariaDB (Web Services)–

• Platform – Drupal, Marketo & Salesforce

• Management Tool Used – Trello

• Project duration – 5 Years

• Leading a team of 10 engineers working at different level in projects and also with different skillset like Design, QA, Drupal, Front end, Marketo Operations and Assets, and Salesforce

• Coordinate with client for functional design approvals

• Multiple weekly connects with their Project Managers

• Report to top management on the performance of the QMS (e.g., results of quality audits, corrective actions), including the need for improvement and worked with Information Security Group to create the best practice of process improvement Education

M.Tech. – Computer Science & Engineering

• Swami Devi Dayal Collage, Barwala, Haryana, India (Kurushetra University)

• Honors Degree at first division (2012 to 2014)

B.Tech. – Computer Science & Engineering

• Indo Global Collage of Education, Mohali, Punjab, India (Punjab Technical University)

• Honors Degree at first division (2007 to 2011)

References

Rakesh Prabhakar – 987-***-****

Project Manager Technology – FIS Global

Romita Negi - 988********

Program Manager – Grazitti

Muskan Sharma

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